Job Posting: ECOS Technical Support Manager

Department of Human Resources

ECOS Technical Support Manager

$5,917.00 - $7,351.00

Final Filing Date: Until Filled

Job Description and Duties

Do you like a CHALLENGE?  Do you like to figure out puzzles?

Can you figure out a solution to a problem?

Are you a “Big Picture” Person?  Can you “think outside the box”?

Are you able to look at needs/tasks and develop processes/procedures to streamline activities?

Can you work well in a team environment that fosters and achieves positive synergy?

Is your interest peeked??

IF SO, Consider joining the ECOS Team in CalHR's Selections Division!

Under the general direction of the Personnel Program Manager, the incumbent plans, organizes, evaluates and analyzes the technical activities of the Examination and Certification Online System (ECOS), collaborates and works cooperatively with the Information Technology (IT) team, other teams within the division, and state departments to identify, submit, track, and test ECOS bugs, modifications, and enhancements.

The incumbent will be responsible for reviewing, tracking, and managing submitted issues to determine if there is a defect or a modification is needed.  This tracking management includes, prioritization, User Acceptance Testing (UAT), regression testing and implementation processes. Writing technical documentation, including but not limited to reports, transitional guides and materials, and the creation/modification of specifications.  Assess and analyze business requirements for complex and highly sensitive hiring processes. In addition to having a knowledge in Selection Laws, Rules and practices, the incumbent must have the ability to research design specifications and a strong working relationship with IT.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
ECOS Technical Support Manager
$5,917.00 - $7,351.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

CalHR Mission and Vision

The California Department of Human Resources (CalHR) is responsible for all issues related to employee salaries and benefits, job classifications, civil rights, training, exams, recruitment and retention. For most employees, many of these matters are determined through the collective bargaining process managed by CalHR.

Our Vision: To be the premier leader and trusted partner in innovative human resources management.

Our Mission: To provide exceptional human resources leadership and services with integrity, respect and accountability to state departments and all current and prospective employees.

Department Website:

Special Requirements


A Statement of Qualifications (SOQ) is required. To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQs must be no more than two (2) pages in length, and typed using no less than 12 point Arial font. The SOQ must address the following questions and in order listed below:


1.  Describe your background, experience, and education related to Personnel Selection and/or Information Technology.

2.  Time management and multi-tasking are critical for this position. Describe the tools you use to stay on task with your assignments.

3.  Describe a process you were responsible for streamlining and implementing.

4.  Provide an example of an innovative solution or tool that you were responsible for implementing. Cite what the issue/problem was and what specifically you did to resolve the issue/problem. What was the final outcome?

When completing your SOQ, do not provide a single, narrative response.  Each question above must be addressed one at a time (i.e.: first provide a complete and independent response to Question #1, then a complete and independent response to Question #2, etc.) for consideration.  Additionally, each response must be numbered and include the full text of the question being answered prior to each individual response to clearly indicate which question you are responding to.  Please contact the hiring manager if you have any questions or would like further clarification on these requirements.


Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.

Resumes do not take the place of the Statement of Qualifications. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed may be disqualified from the selection process.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Human Resources
Attn: Huyen Nguyen
1515 S Street, North Building, Suite 500
Sacramento, CA 95811-7258

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Huyen Nguyen
1810 16th Street
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your application to be considered for this position.  Please see section "Special Requirements" for further information.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

The most successful candidate for this position will possess most, if not all, of the following Desirable Qualifications:

1.  Ability to think creatively and logically

2.  Ability to analyze and solve difficult technical problems

3.  Ability to analyze data and present ideas and information effectively to management

4.  Ability to be patient, professional, flexible, tactful, reliable, and dependable

5.  Excellent written and verbal communication skills

6.  Excellent organizational and project management skills

7.  Knowledge of the State Civil Service Selection processes, trends, techniques, and technology - including the examination and certification systems (Legacy and ECOS)

8.  Experience providing technical guidance related to examinations and various selections strategies including interpretation of laws, rules and regulations within the selection field

9.  Experience building and maintaining trusted relationships of staff, management, the public, and various stakeholders

10. Assume and demonstrate independent responsibility for decisions and actions having statewide impact on various aspects of personnel management


In addition to State employee benefits, CalHR offers convenient transportation options, including light-rail, pre-tax parking; on-site ATM; nearby; a variety of nearby shopping venues, restaurants, and a seasonal Farmers market (spring and summer). CalHR offers ongoing learning and development opportunities through our onsite Statewide Training program.

All CalHR employees are excluded from bargaining. At CalHR, you will be part of a diverse workforce where your experience, expertise and opinion are valued. Does this opportunity seem right for you? If so, we encourage you to join us.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website:
Hiring Unit Contact:
Gina Forman
(916) 323-6099

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 324-1128
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Multiple positions may be filled from this recruitment.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail