Job Posting: CRM Developer

Department of Business Oversight

CRM Developer

$5,297.00 - $7,099.00 per Month

Final Filing Date: 11/22/2019

Job Description and Duties

The Department of Business Oversight is recruiting for one (1) permanent full-time Information Technology Specialist I position in the Executive Division's Information Technology Office located at the 1515 K Street in downtown Sacramento. This recruitment may be used to fill subsequent vacancies of these positions in DBO within the next 180 days.  

Under the general direction of the IT Manager I in the Application Development Unit, the CRM Developer is r
esponsible for carrying out the design and development goals of the DBO’s Student Loan Servicing Act (SLSA) as both a project lead and high-level specialist. Performs comprehensive technical analysis of development and programming solutions for the SLSA application, which will be part of the DBO’s DOCQNET system. Independently Code and Unit Test the SLSA modules according to ADU standards. Ensure each module satisfies the requirements of the SLSA program at the conclusion of the integration testing.  Create user guides and manuals, and conduct user training for the system users. Responsible for continuing maintenance of the system after it has been implemented.

Responsible for defect resolution of DBO’s SLSA DOCQNET application. Assists the supervisor in planning, prioritizing, and monitoring SLSA defects. Conduct data and analyze system defects, including production issue/problem identification, solution analysis, and acceptable design and programming development methods. Create and maintain reports detailing the defects and their resolution for presentation to executive management.

Collect and assist in prioritizing system enhancements (in conjunction with SLSA program staff). Assist in defining enhancement business requirements, and lead the effort to develop and implement those enhancements. Provide clarification of technical and programming requirements to project managers, and business analysts to ensure the system meets project goals, objectives, and user specifications. Ensure that ADU standards are met by performing code reviews.

You will find additional information about the job in the Duty Statement.

Working Conditions

The Sacramento office is located in a convenient midtown location within walking distance to light rail, restaurants, Capitol Park, and the Golden 1 Center. DBO anticipates moving their Sacramento office to the north Natomas area within the next 6 months.  

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
CRM Developer
$5,297.00 - $7,099.00 A
$5,825.00 - $7,807.00 B
$6,395.00 - $8,570.00 C
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
8:00 a.m. - 5:00 p.m.
Work Week:
Monday - Friday

Department Information

The Department of Business Oversight (DBO) protects consumers and oversees financial service providers and products. The DBO supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DBO licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DBO offers benefit packages, competitive salary, a robust training program and opportunities for advancement.  

Department Website:

Special Requirements

Please reference “JC-180619 / RPA# 19-ITO0013” in the Job Title section of your State application in order to be considered for this vacancy.  

If education is being used to meet the minimum qualifications, please submit a copy of your transcripts/degree.

Applications not received or postmarked by the final filing date will not be accepted.

Emailed and faxed applications will not be accepted.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/22/2019

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Business Oversight
Attn: Julie Nickles
Human Resources Office
1515 K Street, Suite 200
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Julie Nickles
Human Resources Office
1515 K Street, Suite 200
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Knowledge of C# and ASP.Net;
• Knowledge of Microsoft SQL Server; the ability to write complex TSQL queries; and build store procedures and functions;
• Knowledge of SQL Server Reporting Services, including Report Designer, Report Builder and Business Intelligence reporting tools and implementing Report Models;
• Experience in Business Intelligence development and implementation, data architecture, database administration relational structures, dimensional data modeling and structure query language skills and reporting techniques;
• Knowledge of Microsoft Dynamics CRM 2016 or newer; and
• Knowledge of XML. Ability to create XML schemas, XML Data loading and XML validation using SQL Server Intergration Services (SSIS).


State employees may be eligible for health, dental vision and leave benefits, as well as retirement programs and other benefits.  Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and emloyee organizations that define employees' wages, horus and conditions of empoyment.  Other possible benefits include:
  • Alternate work Schedules
  • Telework
  • Reimbursement Accounts

 Click Here for more information on the CalHR website.

Additional Filing Instructions

Application must be completed in detail to demonstrate the quality and breadth of work experience necessary to meet the minimum qualifications for this classification. Failure to do so may result in disqualification.

Please note: Do not include any personal information on your documents (SSN, DOB, etc), and/or do not provide any LEAP information.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail