Job Posting: Chief, Disability Insurance Command Center

Employment Development Department

JC-232903
-
Chief, Disability Insurance Command Center
C. E. A.

$10,360.00 - $12,341.00 per Month

Final Filing Date: 3/5/2021

Job Description and Duties

An important leadership position is now available. As an executive, you will be able to work on programs that are vital to the economic growth of our community and state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, the best ideas will flourish. Be part of a team that prides itself in making a difference for Californians.

What difference will you make for California?


Position Description


Under the administrative direction of the Deputy Director, the incumbent ensures Disability Insurance service operations meets ongoing branch business needs through the evaluation of data analyses, workload strategies, and business plan initiatives. The incumbent will develop, implement, direct, and evaluate DI Branch planning, scheduling, forecasting and reporting for all SDI program workloads. The Division Chief will also be responsible for measuring and monitoring customer service and claimant experiences through process improvement and quality assurance efforts. The Division Chief provides executive leadership, creates policies to further the DI Branch’s mission and vision, and ensures the optimal management of existing technologies and innovative new products [and supports] to enhance and improve the delivery of services and provide strategic and policy direction on a broad spectrum of branch workload.



NOTE:  Salaries do not reflect reductions arising from the COVID-19 pandemic.  Information for actual reductions is available in the Human Resources Manual, Section 2113, Personal Leave Program (PLP) at http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.  Please refer to the section for Excluded and Exempt Employees

Pending Control Agency Approval

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

    Additional Documents

    Position Details

    Job Code #:
    JC-232903
    Position #(s):
    280-309-7500-XXX
    Working Title:
    Chief, Disability Insurance Command Center
    Classification:
    C. E. A.
    $10,360.00 - $12,341.00 B
    # of Positions:
    1
    Work Location:
    Sacramento County
    Job Type:
    Career Executive Assignment - Non Tenured, Full Time
    Facility:
    Mail In Address

    Special Requirements

    The SOQ is a narrative discussion of how the candidate’s education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be numbered in the same order as the desirable qualifications and should address each of the desirables. The SOQ should be typed, in a minimum of 12 point font, single spaced, on standard sized paper (8.5” x 11”), and no more than three pages in length. Failure to follow these instructions may disqualify you from this examination.

     

    The Statement of Qualifications must specifically address the desirable qualifications listed below. It should be numbered in the same order as listed below, be no more than three pages in length, be no smaller than 12 point font, and provide specific examples. In your SOQ, please address how you possess each desirable qualification using specific examples of your education, training, and experience. This will be the only tool used for determining your final score and rank on the eligibility list for this position.

     

    1. Demonstrated ability to gain the confidence and support of the executive leadership and provide effective advice on a wide range of administrative and operational matters and policies.

     

    2. Describe your ability and experience in working with executives and stakeholders. Please include in your response leadership, program competency, relationships, and communication.

     

    3. Demonstrated experience with overseeing and managing politically sensitive, high profile and/or mission critical issues within an organization.

     

    4. Demonstrated ability to analyze and develop complex project plans ensuring the project was completed on time and within available resources.

     

    5. Describe your ability to or experience with recognizing when organizational change is required and to lead continuous process improvement efforts as they relate to workload performance metrics.

     

    6. Describe your ability and experience with the oversight, research and tracking of performance metrics to monitor, measure and report on the effectiveness and optimization of workforce improvement tools.

     

    7. Describe your experience with program performance assessments, including your ability to perform assessments and implement changes based on findings. How did you measure and improve customer experience?

     

    8. Ability to understand and apply best practices associated with excellent customer service, including acquiring knowledge of customers’ needs, and use of a variety of customer satisfaction approaches to ascertain customer needs and satisfaction with program performance

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 3/5/2021

    Who May Apply

    Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Employment Development Department
    Attn: Alicia Leisenring MIC 54
    Human Resource Services Division, MIC 54
    PO Box 826880
    Sacramento, CA 94280-0001

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Employment Development Department
    Attn: Alicia Leisenring
    EDD/Human Resource Services Division (6th floor solar)
    722 Capitol Mall
    Sacramento, CA 95814
    08:00 AM - 04:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications -

      The SOQ is a narrative discussion of how the candidate’s education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be numbered in the same order as the desirable qualifications and should address each of the desirables. The SOQ should be typed, in a minimum of 12 point font, single spaced, on standard sized paper (8.5” x 11”), and no more than three pages in length. Failure to follow these instructions may disqualify you from this examination.

    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Examination Qualification Requirements

    All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

    Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

    General Qualifications

    State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

    Knowledge and Abilities

    Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

    • Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
    • Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

    These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

    CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

    CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

    CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

    The SOQ is a narrative discussion of how the candidate’s education, training, experience, and skills meet the minimum and desirable qualifications and qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ should be numbered in the same order as the desirable qualifications and should address each of the desirables. The SOQ should be typed, in a minimum of 12 point font, single spaced, on standard sized paper (8.5” x 11”), and no more than three pages in length. Failure to follow these instructions may disqualify you from this examination.

     

    The Statement of Qualifications must specifically address the desirable qualifications listed below. It should be numbered in the same order as listed below, be no more than three pages in length, be no smaller than 12 point font, and provide specific examples. In your SOQ, please address how you possess each desirable qualification using specific examples of your education, training, and experience. This will be the only tool used for determining your final score and rank on the eligibility list for this position.

     

    1. Demonstrated ability to gain the confidence and support of the executive leadership and provide effective advice on a wide range of administrative and operational matters and policies.

     

    2. Describe your ability and experience in working with executives and stakeholders. Please include in your response leadership, program competency, relationships, and communication.

     

    3. Demonstrated experience with overseeing and managing politically sensitive, high profile and/or mission critical issues within an organization.

     

    4. Demonstrated ability to analyze and develop complex project plans ensuring the project was completed on time and within available resources.

     

    5. Describe your ability to or experience with recognizing when organizational change is required and to lead continuous process improvement efforts as they relate to workload performance metrics.

     

    6. Describe your ability and experience with the oversight, research and tracking of performance metrics to monitor, measure and report on the effectiveness and optimization of workforce improvement tools.

     

    7. Describe your experience with program performance assessments, including your ability to perform assessments and implement changes based on findings. How did you measure and improve customer experience?

     

    8. Ability to understand and apply best practices associated with excellent customer service, including acquiring knowledge of customers’ needs, and use of a variety of customer satisfaction approaches to ascertain customer needs and satisfaction with program performance

    Examination Information

    If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

    A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

    The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

    Hiring interviews for the Job may be conducted with the most qualified candidates.

    The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

    Special Testing Arrangements

    If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off