Job Posting: Deputy Commissioner, Mortgage Lending Office

Department of Financial Protection and Innovation

JC-235707
-
Deputy Commissioner, Mortgage Lending Office
C. E. A.

$10,360.00 - $12,341.00 per Month

Final Filing Date: 3/2/2021

Job Description and Duties

Effective July 1, 2020, in response to the economic crisis caused by the COVID-19 pandemic, the Department of Human Resources implemented the Personal Leave Program 2020 (PLP 2020). State employees are subject to a 9.23% salary reduction in exchange for 16 hours per month of PLP 2020 leave credits. The salary information listed under “Position Details” does not reflect the reduction in pay.

Will consider all Department of Financial Protection and Innovation office locations headquartered in Los Angeles, Sacramento, San Diego, or San Francisco.

Under the general direction of the Senior Deputy Commissioner of the Department of Financial Protection and Innovation (DFPI), the Deputy Commissioner, Mortgage Lending Office plans, organizes, directs and reviews the work of staff examiners and other professionals engaged in the administration of the California Residential Mortgage Lending Act (CRMLA) law, Escrow law and Mortgage Loan Originator (MLO) statutes.

The Deputy Commissioner (DC) recommends policies and procedures and the direction of their implementation in the Mortgage Lending Office of the DFPI. Plans, organizes, directs and reviews the work of staff engaged in administering the CRMLA, Escrow and MLO statutes under the jurisdiction of the Commissioner of DFPI. Directs the review of applications for issuance and denials of licenses, suspension and revocation of licenses and determines enforcement action referrals against a license. The DC provides recommendations to the Senior Deputy Commissioner in establishing policy through study and analysis of legal, economic and industrial developments affecting the mortgage lending laws administered by the Department.

Plans, organizes and directs the state-wide examination program of the mortgage lenders, mortgage servicers and mortgage loan originators. Passing on the methods and procedures for examination of accounts and records of such business organizations in the business of mortgage lending and servicing. The DC participates in conferences with regulators from other States, business leaders, attorneys, independent accountants and others to discuss examination findings.

The DC plans, organizes and directs the processing, investigation and management of consumer complaints related to mortgage lending and financial transactions. Determines the educational needs of staff to ensure they are kept up abreast of changes to the laws. Reviews and makes final recommendation on enforcement action referrals to be taken against a license.

Advises the Senior Deputy Commissioner in matters affecting the operations of the Mortgage Lending Office. Represents the Senior Deputy Commissioner at various meetings, conferences and hearings. The DC prepares periodical reports to the Commissioner and Senior Deputy Commissioner relative to the activities of the Mortgage Lending Office. Serves as a member of the Commissioner’s Executive Staff and participates in the overall policy development and management direction of the DFPI.  Performs other related duties as required.

The incumbent must be willing to exercise flexibility and agility as well as be willing to telework (remote work) from home as needed. Telework is subject to DFPI's Telework Program Policy.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

    Additional Documents

    Position Details

    Job Code #:
    JC-235707
    Position #(s):
    410-323-7500-002
    Working Title:
    Deputy Commissioner, Mortgage Lending Office
    Classification:
    C. E. A.
    $10,360.00 - $12,341.00 B
    # of Positions:
    1
    Work Location:
    United States
    Job Type:
    Career Executive Assignment - Non Tenured, Full Time

    Department Information

    The Department of Financial Protection and Innovation (DFPI) provides protection to consumers and services to businesses engaged in financial transactions. The Department regulates a variety of financial services, products and professionals. The Department oversees the operations of state licensed financial institutions, including banks, credit unions, money transmitters, issuers of payment instruments and travelers checks, and premium finance companies.

    Additionally, the Department licenses and regulates a variety of financial businesses, including securities brokers and dealers, investment advisers, deferred deposit (commonly known as payday loans) and certain fiduciaries and lenders. The Department regulates the offer and sale of securities, franchises and off-exchange commodities. For the complete list, visit the Department’s Licensees page.
    Department Website: https://dfpi.ca.gov/

    Special Requirements

    Prior to employment with the Department of Financial Protection and Innovation, a background/fingerprint check may be conducted for the purpose of obtaining criminal history through the Department of Justice. In addition, other available sources of background information may be reviewed prior to appointment.

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 3/2/2021

    Who May Apply

    Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Financial Protection and Innovation
    Attn: Marisela Mendoza-Examination Unit
    Human Resources Office
    2101 Arena Blvd.
    Sacramento, CA 95834

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Financial Protection and Innovation
    Attn: Marisela Mendoza-Examination Unit
    Human Resources Office
    2101 Arena Blvd.
    Sacramento, CA 95834
    08:00 AM - 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is required and must be included.
    • Statement of Qualifications - A Statement of Qualifications (SOQ) is a narrative discussion of how the applicant's experience, education, training, knowledge, skills, and abilities qualify them for the position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. The SOQ must be typed in Arial size 12 font and no longer than two (2) pages in length. The SOQ must clearly be titled "Statement of Qualifications" and include the applicant's name at the top of the page. Statements of Qualifications that do not meet this criterion will not be evaluated and will result in disqualification from the examination.
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Examination Qualification Requirements

    All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

    Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

    General Qualifications

    State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

    Knowledge and Abilities

    Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

    • Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department’s or agency’s Equal Employment Opportunity Program objectives; and a manager’s role in the Equal Employment Opportunity Program.
    • Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department’s or agency’s Equal Employment Opportunity objectives.

    These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

    CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

    CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

    CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

    1. Demonstrated knowledge and understanding of California and federal law, regulations, policies and programs including the Government Code, Financial Code and sections pertaining to the California Residential Mortgage Lending Act and Mortgage Loan Originator laws.

    2. Demonstrated knowledge of risk identification and mitigation for mortgage lending and servicing providers and experience in examining and seeking enforcement action against mortgage lending and servicing providers.

    3. Demonstrated knowledge and experience in processing, investigating, and managing consumer complaints related to mortgage lending and financial transactions.

    4. Ability to facilitate continuous improvement through sophisticated performance metrics and project management techniques and supporting the creation and enhancement of department policies.

    5. Demonstrated ability to communicate effectively orally to individuals and groups, including the presentation of findings to licensees, stakeholders, department executives, other governmental agencies, and industry trade associations.

    6. Exceptional written communication skills, able to write and edit clearly and present Department positions in a manner easily understood by the Department, public, and licensees alike.

    7. Demonstrated ability to work collaboratively with the public, licensee, and within State and Federal legislative and executive branches.

    8. Strong leadership skills and experience in change management, policy development, and program administration.

    Examination Information

    The examination process will consist of an application, resume, and Statement of Qualifications evaluation. The Statement of Qualifications will be used to evaluate the applicant's education and experience as it relates to the "Desirable Qualifications" listed above, and may also serve as documentation of each applicant's ability to present information clearly and concisely in writing since this is a critical factor to successful job performance. The Statement of Qualifications may be the only basis for the applicant's final score and rank on the eligible list.

    If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

    A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

    The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

    Hiring interviews for the Job may be conducted with the most qualified candidates.

    The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

    Special Testing Arrangements

    If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website: https://dfpi.ca.gov/
    Human Resources Contact:
    Marisela Mendoza
    (916) 576-3182
    marisela.mendoza@dfpi.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Kevin Morrison
    (916) 576-4938
    kevin.morrison@dfpi.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Filing Instructions

    Interested applicants must submit:

    • A completed Standard State Application (STD Form 678).

    • A Statement of Qualifications. The Statement of Qualifications (SOQ) is a narrative discussion of how the applicant's experience, education, training, knowledge, skills, and abilities qualify them for the position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. The SOQ must be typed in Arial size 12 font and no longer than two (2) pages in length. The SOQ must clearly by titled "Statement of Qualifications" and include the applicant's name at the top of the page. Statement of Qualifications that do not meet this criterion will not be evaluated and will result in disqualification from the examination.

    • Include in the Statement of Qualifications (SOQ) specific information and examples that demonstrate how your experience, education, training, knowledge, skills, and abilities meet the Desirable Qualifications of the position. The information and examples you provide in the SOQ may be the only tool used for determining your final score and rank on the eligible list.

    • Resumes and/or cover letters do not take the place of the Statement of Qualifications.
    • A resume must be attached to the application.

     

    Applicants who do not follow the filing instructions and/or do not submit the required items may not be considered for this job.

    Additional Information

    We encourage applicants to submit an application package electronically through their CalCareer account at: www.calcareers.ca.gov. Faxed and/or e-mailed applications will not be accepted. Applications postmarked, personally delivered or received via interoffice mail after 5:00 p.m. on the Final Filing Date of March 2, 2021, will not be accepted for any reason.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job