Job Posting: STAFF SERVICES MANAGER III

Department of Justice

JC-253964
-
STAFF SERVICES MANAGER III
STAFF SERVICES MANAGER III

$8,173.00 - $9,280.00 per Month

Final Filing Date: 7/8/2021

Job Description and Duties

Are you interested in advancing in your career and making a public safety impact at a constitutional office in the state of California? The Bureau of Firearms staff are leaders in providing firearm expertise and information to law enforcement, legislators, and the general public in a comprehensive program to promote legitimate and responsible firearms possession and use by California residents.

Under the direction of the Assistant Director, the Staff Services Manager III (SSM III) is directly responsible for managing and directing the activities of the Compliance Support Section, which includes the Records and Permit Program and the Licensing and Compliance Program. The SSM III is responsible for planning, organizing, directing, and administering the tasks and functions associated with these programs as well as with developing business requirements, program development and continued evaluation, and implementation of newly enacted legislation. The SSM III is a subject-matter generalist for all regulatory programs of the Bureau, including those outside their direct reporting structure, and must have considerable knowledge of Bureau policies and Regulatory Branch programs in order to effectively recommend and implement policy change for the benefit of the entire Bureau. The SSM III will represent the Bureau during development meetings with the California Justice Information Services Division (CJIS) / Application Development Bureau (ADB), as well as conduct meetings with Bureau stakeholders and allied law enforcement agencies; and make time-sensitive, independent decisions that impact the Bureau’s high profile statewide programs. Accurate and judicious decision making for the Compliance Support Section is critical. The SSM III is responsible for policy decisions that will impact firearm related businesses and employment, as well as firearm-related legislation and regulations. Some travel may be required.

The SSM III will be a competent project manager and have experience accomplishing goals across teams and disciplines. The SSM III will have experience with lawsuits, Public Record Acts requests, and legislative impact analysis. Our teams often work closely with the DOJ’s information technology teams to build and enhance technology solutions, so anybody who could ‘talk the talk’ would also be an added benefit.

Working Conditions

DOJ has temporarily adopted telework for employees who can effectively perform their essential work functions remotely. This position currently allows for a combination of telework and in office attendance.  All telework schedules are temporary, based on current conditions and will be re-evaluated as conditions change.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-253964
Position #(s):
420-505-4802-XXX
Working Title:
STAFF SERVICES MANAGER III
Classification:
STAFF SERVICES MANAGER III
$8,173.00 - $9,280.00
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Facility:
DLE-Bureau of Firearms
Work Week:
Monday - Friday

Department Information

  • This position is located in the Division of Law Enforcement, Bureau of Firearms, Compliance Support Section.
  • Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
  • For more information about the department, please visit the Attorney General’s website at the www.oag.ca.gov.
  • HAR 20-0023

Special Requirements

  • Clearly indicate the Job Control (JC-253964) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
  • Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Application (STD. 678). This page is for examination use only.
  • A background investigation will be required.
  • A fingerprint check will be required.
  • If interested in this position, please apply and List/Transfer eligibility will be verified.
  • Failure to submit the required application documents may result in the disqualification of your application.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/8/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Attn: Mai Lia Chang
1300 I Street Ste 1140 DLE/OC
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Mai Lia Chang
1300 I Street Ste 1140 DLE/OC
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - A Statement of Qualifications (SOQ) is REQUIRED and must be submitted with your application to be considered for this position. Please refer to the Statement of Qualifications section below for instructions on how to complete the SOQ.
  • Other -

    Click on the following link to complete the California Department of Justice Recruitment Survey: https://www.surveymonkey.com/r/NC8SQ6N

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Strong leadership and coaching abilities, focused on building staff competencies. 
  • Resilient and positive individual with experience driving successful results.
  • Effectiveness in change leadership.
  • Experience with internal controls, risk management, and quality assurance practices.
  • Strong organizational, analytical, time management, decision-making, negotiating and influencing skills.
  • Ability to handle multiple tasks while being creative and remaining highly motivated.
  • Experience with effective communication, both written and verbal.
  • Ability to oversee Bureau-wide projects involving disparate types of work, and recognize and report on themes or connections between them.
  • Success developing business rules and/or achieving support for implementing proposed improvement processes and system changes.
  • Ability to assess business resource utilization and risk analysis through data collection and review with management.
  • Flexibility and high tolerance for change and ambiguity in the business environment while demonstrating leadership abilities.
  • Ability to collaborate with business partners on performance goals and identifying assessment tools and recommendations for improved performance and increased customer satisfaction.
  • Ability to anticipate potential problems and proactively develop realistic and implementable contingency plans.
  • Ability to manage conflict and effectively deal with difficult situations.
  • Stellar customer service skills.
  • Must maintain strict confidentiality.
  • Be a self-starter, flexible, dependable and maintain excellent attendance.

Benefits

Benefit Information - Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx 

General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Mai Lia Chang
(916) 210-7433
DLEPersonnel@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

A Statement of Qualifications (SOQ) is required. To be considered for the position, applicants must submit an SOQ along with their application. The SOQ is a narrative discussion of how your education, training, experience, and skills qualifies you for the position. The SOQ serves as documentation of each applicant’s ability to present information clearly and concisely in writing. SOQs must be no more than one (1) page in length, per SOQ question, and typed using no less than 12 point Arial font. The SOQ responses must address the following questions, in order listed below:

  1. What are the most important values you demonstrate as a leader?  Please describe how you would use those values to be successful in this role.
  2. What is your approach to analyzing risk and making recommendations on how to manage risk?

When completing your SOQ, do not provide a single, narrative response.  Each question above must be addressed one at a time (i.e.: first provide a complete and independent response to Question #1, then a complete and independent response to Question #2, etc.) for consideration.  Additionally, each response must be numbered and include the full text of the question being answered prior to each individual response to clearly indicate which question you are responding to. 

 

Write your responses carefully. Initial evaluation of each applicant will be based on the content of the answers and written communication skills demonstrated on their submitted SOQ.

 

Resumes do not take the place of the Statement of Qualifications. Applicants who fail to follow these requirements or who do not provide responses to the specific questions in the order listed will be disqualified from the selection process.

Additional Information

Personal Leave Program (PLP)

Effective July 1, 2020, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. More information regarding PLP can be found here - http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113.

Timely Filing of Applications

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off