Job Posting: Northern Enforcement Program Manager

Department of Consumer Affairs

Northern Enforcement Program Manager

$6,978.00 - $8,280.00 per Month

Final Filing Date: 6/21/2021

Job Description and Duties

Under the general direction of the Program Manager II, Field Operations and Enforcement Division, the Program Manager I is responsible for the oversight and supervision of field office operations. The Field Operations and Enforcement Division investigate consumer complaints, initiate investigations and disciplinary action against registrants and licensees, and provide general and technical information to consumers and the auto repair and Smog Check industries.

This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs’ Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

* Please refer to the "Application Instructions" and "Additional Information" for specifics on how to apply.*

You will find additional information about the job in the Duty Statement.

Working Conditions

95% Office Work – The incumbent works in an office setting with artificial light and temperature control and uses a personal computer, laptop, fax, copier, and other office equipment.
5% Field Work – The incumbent occasionally works out in the field in varied weather conditions. Incumbent is required to apply safety procedures, stand for long periods of time, occasionally lift over 30 pounds of materials/equipment, and drive a vehicle. A valid California driver’s license is also required.
The incumbent is required to travel throughout an assigned geographical area by various methods of transportation. The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Northern Enforcement Program Manager
$6,978.00 - $8,280.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Bureau of Automotive Repair
Work Shift:
8:00a.m. - 5:00p.m.
Work Week:
Monday- Friday

Department Information

The Bureau of Automotive Repair’s mission is to protect and serve California consumers by ensuring a fair and competitive automotive repair marketplace and administering a model motor vehicle emissions reduction program.

This position is located in Northern California with oversight and supervision of one or more of the following field offices: Bakersfield, Fresno, Hercules, Sacramento, San Jose, and South San Francisco. The reporting location will be in one of these offices and will be determined upon completion of the hire.  

**Free Parking**

Special Requirements

  • The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.
  • The position(s) require(s) Medical Clearance prior to being hired.
Applicants must possess a valid California driver license and a good driving record. Must pass a medical examination to ensure fitness. Applicants shall have a work record clear of revocation or suspension of departmental-issued licenses for Lamp Installer/Adjuster, Brake Installer/Adjuster, Smog Technician, and or Smog Inspector.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/21/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Attn: Recruitment Technician, 646, JC# 254685, FFD: 6/21/2021
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Recruitment Technician, 646, JC# 254685, FFD: 6/21/2021
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834
Please Note: The drop off location may be non-operational on weekends and holidays.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - Please submit a Statement of Qualifications (SOQ) for the hiring manager’s review. Your SOQ will be considered the first interview for this position and applications submitted without an SOQ will not be considered. If your qualifications are competitive, you will be invited to come in for an in-person interview.

    Please see the "Statement of Qualifications Instructions" section below.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of equipment and methods used in the maintenance and repair of automotive equipment.
• Ability to operate tools used in automotive repair, inspect automotive equipment, purchase parts and materials, keep accurate records of inventory, reconcile and make reports, follow oral and written directions.
• Ability to work cooperatively with others, work efficiently, report to work on time, maintain consistent, regular attendance, work under changing priorities or deadlines, look and act in a professional manner, and exhibit courteous behavior toward coworkers at all times.
• Ability to analyze information and make decisions in a competent and timely manner.
• Ability to ask effective questions, evaluate information, apply guidelines and procedures, and make accurate and timely decisions.
• Ability to work independently with minimum supervision.
• Ability to maximize utilization of computers to accomplish daily tasks.
• Positive attitude and highly motivated.
• Excellent verbal and written communication skills.
•Excellent organizational skills.


Health Benefits Program (CalPERS), Retirement (CalPERS), Employer Health and Consolidated Benefits Contributions, Dental, Vision, 401(k) and 457 Deferred Compensation Plans, Employee Assistance Program, Group Legal Services Insurance, Holidays, Vacation/Sick/Other Paid Leave, Flex Elect Reimbursement Program, Wellness and Recognition, Alternate Work Schedules, Transit Pass Program and more. The incumbent is required to travel throughout an assigned geographical area by various methods of transportation.

Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Karina Myers
(916) 403-8598

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 574-8280
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Instructions

Please submit a Statement of Qualifications (SOQ) for the hiring manager’s review. Your SOQ will be considered the first interview for this position and applications submitted without an SOQ will not be considered. If your qualifications are competitive, you will be invited to come in for an in-person interview.

Your SOQ must be typed, single spaced, no longer than two (2) pages in length, using 12-point Arial font, and one (1) inch margins.

The SOQ must indicate, in narrative form, the applicant’s total years of experience and official or civil service classification in which they performed the duties related to each of the Specific Assignments listed on the position duty statement:

1. Oversight and Management of Smog Check and Automotive Repair
2. Evaluation of Program Operations
3. Representation of the Bureau to Consumers and Industry

Please answer each numbered item separately and indicate the corresponding item number for each response. Be specific with your responses. A resume, cover letter, or other material does not substitute for the SOQ and will not be evaluated or considered responsive to the SOQ requirement. Notations or references to other materials such as resumes or applications will not be considered.

Additional Information

Employment information on the STD 678 MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Failure to submit a completed STD 678 may result in you being screened out. Only the most qualified candidates will be invited to an interview.

If you are using education to meet the minimum qualifications, as specified in the classification specification (, please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Electronic applications through your CalCareer Account are highly recommended. Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678).

Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

• Multiple positions may become available.
• Please indicate JC#254685 on your application, Attn: Karina Myers

Electronic Submission:
Application and any applicable required documents may be submitted electronically through Cal Career account. The application packages must be received electronically by 11:59 p.m. on the final filing date as stated on the job vacancy announcement.

U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Please Note: The drop off location may be non-operational on weekends and holidays.

Please note that the Cal Career system will not allow you to resubmit your application once you withdraw it. If you have any updates to your online application after you have submitted it, please contact the Recruitment Technician at For all other questions regarding your CalHR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.

Incompatible Work Activities
This position is subject to the Incompatible Work Activity (IWA) Policy of the Department of Consumer Affairs. If hired, the candidate would be subject to the IWA policy, and the candidate’s participation and/or ownership related to an Automotive Repair Dealer and possession of any Bureau of Automotive Repair license must be disclosed and determined not to pose a conflict prior to employment.

The IWA Policy can be viewed at:

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail