Job Posting: Digital Outreach Supervisor

Department of Financial Protection and Innovation

Digital Outreach Supervisor

$6,404.00 - $7,957.00 per Month

Final Filing Date: 7/27/2021

Job Description and Duties

The Department of Financial Protection and Innovation (DFPI) is recruiting for one permanent, full-time Information Officer II position in the Conusmer Services' Education and Outreach Office. Position to be located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days.

Under the direction of the Education and Outreach (E&O) Director, the Information Officer II, Digital Outreach Supervisor, leads the Digital Outreach team in managing the DFPI external website, multimedia projects, social media profiles, and section 508 compliance. Additional duties include hosting and managing webinars, contracting third-party services, drafting reports, and hiring, training, and developing staff.

You will find additional information about the job in the Duty Statement.

Working Conditions

“The incumbent must be willing to exercise flexibility and agility as well as be willing to telework (remote work) from home as needed. Telework is subject to DFPI’s Telework Program Policy.”

The Sacramento office is located in north Natomas. The Natomas office offers FREE PARKING, is easily accessible from INTERSTATES 5 and 80, and is also close to various dining and shopping choices in the Natomas area.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Digital Outreach Supervisor
$6,404.00 - $7,957.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The Department of Financial Protection and Innovation (DFPI) (formerly Department of Business Oversight) protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.

Department Website:

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/27/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Financial Protection and Innovation
Attn: Kiley Hanchen
Human Resources Office
2101 Arena Blvd.
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Financial Protection and Innovation
Kiley Hanchen
Human Resources Office
2101 Arena Blvd.
Sacramento, CA 95834
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -
    • A Statement of Qualifications (SOQ) is required according to the instructions provided below. See “Statement of Qualifications Instructions”
    • Applicants who do not follow the instructions provided may be disqualified from this recruitment.
    • Cover letters and resumes do not take the place of this SOQ requirement.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience as a high-profile spokesperson for a large organization before state and national TV, radio, web and newsprint media outlets.
  • Experience supervising, training, and leading a talented and diverse team.
  • Experience drafting press releases, talking points, fact sheets, PowerPoint presentations, and other PR-related materials.
  • Experience planning and organizing an extensive media relations program.
  • Experience delivering public messages at events to various media outlets and demographics.
  • Excellent oral and written communications skills.
  • Excellent research, analytical, creative-thinking, and problem-solving abilities.
  • Ability to analyze information and data and present viable recommendations.
  • Proficient in Microsoft Office Suite, including Microsoft Word, Excel and PowerPoint.
  • Ability to work well in a team environment and establish and maintain cooperative working relationships as well as diffuse sensitive situations.
  • Ability to work with a high level of independence and initiative with changing assignments and priorities.
  • Ability to conduct oneself in a professional manner under a variety of circumstances, including political acumen.
  • Ability to effectively present sensitive and complex information, both verbally and in writing, to diverse audiences.

Ability to implement effective government, community, and media relations programs.


State employees may be eligible for health, dental, vision and leave benefits, as well as retirement programs and other benefits.  Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees’ wages, hours and conditions of employment.  Other possible benefits include:

  • Alternate Work Schedules
  • Telework
  • Reimbursement Accounts

General State Employment Benefits and Protections

Click here to view more information about the outstanding benefits offered to State employees.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:
Human Resources Contact:
Kiley Hanchen
(916) 576-7410

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Kevin Morrison
(916) 576-4938
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Instructions

A Statement of Qualifications (SOQ) is required for this recruitment.


The SOQ must be in Arial 12-point font and address the specific topics below in numeric order. Cover letters, resumes, or other documents do not take the place of this SOQ requirement. Applicants who do not follow these instructions may be disqualified from this recruitment.

1. Elaborate on your experience supervising and leading a highly skilled and diverse team. What is your style of management and how do you maintain team productivity and focus?

2. Elaborate on any experience you have in hiring, mentoring, and/or providing corrective training for subordinate staff.

3. Provide examples of your experience, either individually or with a team, managing the public relations channels of an organization.

4. Elaborate on any professional writing or communication experience you have, which may include writing articles, blogs, press releases, reports, social media posts, and/or website copy.

5. Provide an example of when you were responsible for creating and managing a multimedia or graphic design project from its inception through its conclusion. What were the key factors in the success of the project?

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail