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Job Posting: Associate Governmental Program Analyst

Department of Justice

JC-266680
-
Associate Governmental Program Analyst
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,383.00 - $6,739.00 per Month

Final Filing Date: 9/21/2021

Job Description and Duties

The Public Inquiry Unit (PIU) is the primary access point for constituents seeking information and assistance from the Attorney General’s office. Each year the Unit handles 150,000+ written and telephone complaints and inquiries from the public and other governmental entities on a wide variety of subjects and issues.

The Associate Governmental Program Analyst performs at the full journey level, maintaining a high level of initiative and expertise to independently perform a variety of duties associated with functions of the Public Inquiry Unit. Duties require advanced computer proficiency, strong organizational skills, analytical ability, and exceptional written and verbal communication skills. Specific tasks of the position include:

  • Independently analyzes, researches, and responds to difficult, sensitive, and high priority correspondence from members of the public, businesses, and government agencies. Accurately identifies and enters complaint information into Department databases. Frequently consults with Senior Assistants and Deputy Attorneys General to determine correct handling of correspondence, and drafts original response letters that must be legally and technically accurate and well written.
  • Handles varied and complex telephone calls from members of the public, businesses, and government agencies. Serves as a second-level contact for the PIU call center and handles escalated calls from the Executive Office, PIU staff, and other Department programs and staff.
  • Other analytical duties as assigned, including: Identifies and produces hard copy and electronic records of complaints for use in the Department’s investigations and enforcement actions. Prepares reports and spreadsheets documenting complaints and violations for use in the Department’s investigations and enforcement actions. Researches and responds to Public Records Act (PRA) requests in consultation with legal staff. Assists Office of Legislative Affairs staff with constituent requests, provides data in support of legislation sponsored by the Department, and prepares fiscal assessments for legislation that impacts the Unit. Creates and updates content for the Department’s Internet website. Drafts new standardized response letters as needed.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-266680
Position #(s):
420-084-5393-005
420-084-5393-011
Working Title:
Associate Governmental Program Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,383.00 - $6,739.00 A
# of Positions:
2
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
Day
Work Week:
Monday-Friday

Department Information

  • This position is located in the Public Inquiry Unit, Directorate Division.
  • Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
  • For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov.

Special Requirements

  • A fingerprint check will be required.
  • Clearly indicate the Job Control (JC-266680) in the "Examination or Job Title(s) For Which you Are Applying" section located on the first page of your state application.
  • If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcripts or diploma. An official transcript will be required upon appointment.


Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/21/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Attn: Kristin Bronson (JC-266680)
1300 I Street Suite 720
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Kristin Bronson (JC-266680)
1300 I Street Suite 720
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - The Statement of Qualifications is a narrative discussion of how your education, training, experience and skills meet the minimum and desirable qualifications and qualify you for the position. The Statement of Qualifications serves as a documentation of your ability to present information clearly and concisely in writing and should be typed and no more than two pages in length.
  • Other -

    Click on the following link to complete the California Department of Justice Recruitment Survey: https://www.surveymonkey.com/r/NC8SQ6N

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Strong computer skills, including experience managing a computer database and working with technical staff to resolve database problems and implement database upgrades; excellent oral communication skills, including experience working in a telephone call center and demonstrated ability to use tact and diplomacy in handling difficult and sensitive telephone calls; outstanding written communication and research skills, including experience reviewing and responding to constituent issues; strong interpersonal skills and the ability to work well both independently and in a team environment; effective time-management and organizational skills; work well under pressure and the ability to use good judgment and effectively carry out prescribed tasks with minimum supervision; excellent attendance record.

Benefits

For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:  https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Kristin Bronson
(916) 210-6547
Kristin.Bronson@doj.ca.gov
Hiring Unit Contact:
Kristin Bronson
210-6547 ext:
Kristin.Bronson@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off