Please note:

In response to increases in COVID-19 cases, California Department of Human Resources (CalHR) is implementing COVID-19 testing of all unvaccinated state employees working on site as an additional health and safety standard to protect the state workforce and the public it serves. Any employee seeking exemption from COVID-19 testing must provide evidence of vaccination.

Job Posting: Information Technology Specialist I

Office of Digital Innovation

JC-270851
-
Information Technology Specialist I
INFORMATION TECHNOLOGY SPECIALIST I

$5,815.00 - $9,408.00 per Month

Final Filing Date: 10/25/2021

Job Description and Duties

Information Session

Learn more about how to apply to this role by watching this recording.


About this Role

We’re looking for an Information Technology Specialist I to implement and execute information systems solutions. As the Information Technology Specialist I, you’ll be responsible for the day to day oversight of all information technology and telecommunications activities, as well as hardware and software management for ODI. You’ll be helping to stand up our new office and provide on-going IT support services to agency staff. You’ll collaborate across departments and within your team to define problems, offer solutions, and identify ways to streamline and scale. You’re a strong communicator who employs a collaborative, consultative approach.


Diversity, Equity, and Inclusion at ODI

ODI’s commitment to diversity, equity and inclusion helps us deliver better government services to the people of California. Diversity inspires better ideas and more innovative thinking. Feeling included nurtures a shared sense of community and collective action to take on more challenging problems. Prioritizing equity ensures we focus on those who are overlooked when we seek to understand people’s needs and build solutions. We acknowledge our history and present of implicit and structural injustice, bias and discrimination. We see, hear and accept each other as each of us brings our lived experiences to our work. We give each other the support to learn and thrive so we can help all Californians thrive. We understand this work is never done so we commit to constant improvement.


This position provides telework opportunities, including the ability to work partially remote.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-270851
Position #(s):
374-100-1402-001
Working Title:
Information Technology Specialist I
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$5,815.00 - $7,793.00 A
$6,394.00 - $8,570.00 B
$7,021.00 - $9,408.00 C
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The California Office of Digital Innovation helps deliver better services to the people of California through technology and design. In close partnership with our colleagues in other state departments, we reimagine and deliver more equitable and effective programs and products. We listen to Californians who use a program now or may do so tomorrow and hear about what they need. We build tools and products, create and enhance digital services, conduct research, identify data solutions and offer training. We are a cross-discipline staff with blended backgrounds in design, engineering, product, operations, data, research, policy and strategy. If you can imagine joining this growing, and inclusive team, please apply!
Department Website: https://digital.ca.gov/

Special Requirements

STATEMENT OF QUALIFICATIONS REQUIRED:
As part of the application package, you’ll need to submit a Statement of Qualifications (SOQ) - a narrative that answers the question below. Please include specific examples of your education, training, and/or experience in your response.The purpose of the SOQ is to demonstrate your ability to carry out key responsibilities reflected in the duty statement, and to provide evidence that you can present information clearly and concisely. To that end, keep the SOQ to no more than 2 pages in length, single-spaced, 12pt. font.
Please note: Application packets received without a SOQ will not be considered.

1. Explain how your knowledge, skills and experience align with the Desirable Qualifications listed on this job announcement.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/25/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Digital Innovation
Attn: CalHR Personnel Office - Lyla de la Sota
1515 S Street
North Building, Suite 500
Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Digital Innovation
CalHR Personnel Office - Lyla de la Sota
1810 16th Street
Sacramento, CA 95811
Please contact the Human Resources contact listed below to schedule a drop off.
08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Other - If you are basing your eligibility on education, provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).
  • Statement of Qualifications - A STATEMENT OF QUALIFICATIONS IS REQUIRED. Please see the Special Requirements section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Manage multiple priorities by utilizing effective time management skills 
  • Excellent writing and oral communication skills 
  • Strong analytical skills and experience resolving complex problems or issues
  • Experience working in a team-oriented, collaborative environment 
  • Entrepreneurial nature and willingness to think outside of bureaucratic structure
  • Knowledge of Mac OS Administration, Windows OS, iOS/Android Cloud system configuration on Azure, GCP or AWS Knowledge of firewall design and network architecture 
  • Knowledge of customer service and support principles in an information technology (IT) environment 
  • Knowledge of computer architecture including PC diagnostics and tuning tools 
  • Knowledge of methods and practices for troubleshooting, recovering, adjusting, modifying and improving information technology systems 
  •  Knowledge of basic methods, tools and procedures to prevent information systems vulnerabilities and provide or restore security of information systems and network services 
  • Ability to work independently, direct the activities of teams, maintains schedules, and bring projects to a timely closure 
  • Excellent communication and customer service skill 
  • Knowledge of IT asset and configuration management

Benefits

There are numerous benefits to joining our team! The State of California offers a competitive and comprehensive employee benefits package. Click here to view the benefits available to State of California employees!

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://digital.ca.gov/
Human Resources Contact:
Lyla De La Sota
(916) 324-9408
lyla.delasota@calhr.ca.gov
Hiring Unit Contact:
Jennifer Moran
(202) 213-1262
jennifer.moran@digital.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
RA Coordinators
(916) 324-3235
RACoordinators@calhr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel deliver or courier service, or in person, as set forth in this announcement.

Applications must be complete and include a description of the duties performed for each position held; reference to a resume (“See Resume”) in place of a description of the duties performed will not be accepted.

Additional positions may be filled from this recruitment.

Examination Information

To obtain list eligibility for the Information Technology Specialist I position(s), you must first take the online Information Technology Specialist I exam.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off