Please note:

In response to increases in COVID-19 cases, California Department of Human Resources (CalHR) is implementing COVID-19 testing of all unvaccinated state employees working on site as an additional health and safety standard to protect the state workforce and the public it serves. Any employee seeking exemption from COVID-19 testing must provide evidence of vaccination.

Job Posting: Program Technician II

Department of Justice

Program Technician II

$3,291.00 - $4,125.00 per Month

Final Filing Date: 10/27/2021

Job Description and Duties

Under general supervision, the Program Technician (PT) II in the Bureau of Criminal Information and Analysis (BCIA) reviews, edits, verifies, and analyzes various criminal history data and information. The PT II scans, accesses and enters information into a variety of databases and systems including, but not limited to, the Automated Criminal History System (ACHS), Global Transaction Controller (GTC), the Batch Processor, Justice Automated Data Exchange (JADE), the Applicant (APP) Processor, Justice Electronic Document Imaging (JEDI), and the Automated Archive System (AAS). The incumbent will occasionally have contact with Law Enforcement Agencies (LEAs) to resolve discrepancies or omissions of data submitted to the Department. The PT II occasionally assists in the review of work for employees undergoing training.

These position will be located in one of the following areas:

Imaging and Record Services Section (IRSS):

The Imaging and Record Services Section (IRSS) is responsible for the management and maintenance of the Department’s manual criminal and applicant history folder files encompassing over five million records on site. In addition, the section is responsible for the digital imaging of the manual files using a high speed scanning workflow solution for electronic storage in the Department’s Automated Archive System (AAS). The section also processes manual fingerprint card submissions and converts them to live scan transactions and mails out manual responses to regulatory applicant agencies.

Record Quality Services Program (RQSP):

In compliance with mandated response times, the Record Quality Services Program (RQSP) analyzes arrest and disposition information depicted on California state summary criminal history records, researches, and resolves criminal record inaccuracies prior to record dissemination to authorized agencies for employment, licensing, and certification purposes. The program is also responsible for processing applicant requests for state summary criminal history records, and handling formal record challenge claims for purposes of determining whether a material inaccuracy or incompleteness exits in the record. Upon request, the program works independently with the DOJ's legal counsel in consultation and preparation to refer matters for administrative adjudication.

Criminal Record Update Section (CRUS):

Technicians in the Criminal Record Update Section (CRUS) are responsible for the data entry and verification of criminal Disposition of Arrest and Court Action information received from criminal justice agencies throughout the state. This information is entered into the criminal history repository maintained by the Department and is utilized for criminal justice, public safety and applicant purposes. Additionally, CRUS updates substantiated reports of child abuse from investigating agencies in order to maintain the Child Abuse Central Index.

Criminal Record Expedite & Support Program (CRESP):

The Criminal Record Expedite & Support Program (CRESP) is responsible for maintaining the criminal and applicant records in the Automated Criminal History System. This includes updating and/or automating manual or imaged records and working with various agencies to ensure the accuracy in the information.

Applicant Response Section:

The Applicant Response Section reviews California criminal history records and prepares fingerprint background check responses based on legal requirements for dissemination of criminal history information for child placement, licensing, certification, or employment purposes.
FBI Response Unit:

FBI Response Unit:

The FBI Response Unit reviews FBI criminal history records and prepares fingerprint background check responses based on legal requirements for dissemination of criminal history information for child placement, licensing, certification, or employment purposes.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
Position #(s):
Working Title:
Program Technician II
$3,291.00 - $4,125.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
Day Shift
Work Week:
Monday - Friday

Department Information

The California Justice Information Services (CJIS) Division is responsible for protecting the people of the State of California by facilitating the exchange of accurate, timely, and complete criminal justice intelligence, identification, and information, using state-of-the-art computer technology. CJIS provides law enforcement the means to apprehend persons suspected of criminal activity and regulatory agencies the means to license only qualified persons in positions of public trust.

One of the many Bureaus in CJIS is the Bureau of Criminal Information & Analysis (BCIA). The goal of BCIA is to support criminal justice and regulatory agencies by maintaining, analyzing, and providing access to California’s criminal offender record information and crime data through continued technological innovation and collaborative partnerships. BCIA is powered by dedicated staff committed to delivering timely and efficient results that have immediate impact. Background checks for teachers, volunteers, coaches, and leaders protect the safety of youth and children. BCIA is responsible for ensuring programs that deal with sex offenders and firearms have the data they need to make good decisions.

The incredible workforce that makes up BCIA is a diverse group coming from various backgrounds and experiences. Those who work in BCIA care about the work that they do. These individuals are dedicated, intelligent, and earnest. If you are interested in working with talented colleagues to protect the people of California, then we hope you will consider applying.

  • Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
  • For more information about the department, please visit the Attorney General’s website at

Special Requirements

A fingerprint check is required.


Clearly indicate JC – 271961 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.


Due to the COVID-19 public health emergency, applying electronically is highly encouraged. 

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/27/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Attn: Holly Bittle
PO Box 160608
Sacramento, CA 95816-0608

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Holly Bittle
4949 Broadway
Sacramento, CA 95820
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Other -
    Completion of an online hiring assessment is REQUIRED to proceed in the selection process for this position. An invitation to the assessment will be sent to all applicants via email within five business days after the close of this job posting from If you submitted your application and have not received an invitation to the test within five business days after submitting application, please immediately contact the hiring contact listed on this job posting. The assessment must be completed within seven calendar days.

    Hiring assessments are typically taken on a personal computer. Hiring assessments may require visually identifying information, typing long passages, listening to audio recordings, or speaking into an audio recorder. If you require a reasonable accommodation for any of these activities you must email by the final filing date listed on this bulletin with your request.
  • Other -

    Click on the following link to complete the California Department of Justice Recruitment Survey:

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Ability to exercise good judgment
  • Ability to work independently and cooperatively with others
  • Ability to prioritize and work well under pressure to meet deadlines
  • Excellent written and oral communication skills
  • Ability to articulate information in a clear, concise, and professional manner
  • Strong keyboarding skills
  • Ability to follow oral and written instructions, policies, and procedures
  • Strong written and verbal communication skills
  • Ability to work cooperatively with others, as well as independently
  • Ability to focus and give great attention to detail for prolonged period of time
  • Ability to maintain good and dependable work attendance and punctuality
  • Ability to sit for prolonged periods of time


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Holly Bittle
(916) 210-3376

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information

The position numbers assocaited with this job control are 420-761-9928-061, 420-761-9928-150, 420-761-9928-080, 420-761-9928-110, 420-761-9928-161, 420-761-9928-104, 420-761-9928-123, 420-761-9928-196, 420-761-9928-148, 420-761-9928-086, 420-761-9928-056, 420-761-9928-067, 420-761-9928-134, 420-761-9928-155, 420-761-9928-003, 420-761-9928-197.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail