Please note:

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Job Posting: Training & Application Support Analyst

Department of Justice

Training & Application Support Analyst

$5,383.00 - $6,739.00 per Month

Final Filing Date: 12/9/2021

Job Description and Duties

The Case Management Section (CMS) is an integral part of the California Attorney General's Office (AGO), the second largest law firm in the nation. CMS is responsible for the AGO’s legal case management, document, billing and business intelligence systems as well as integrated legal applications. The system manages over 27 million case related files, data processing of over $600M in legal service transactions with $250M in direct revenue to the department per year. CMS responsibilities include technical and application support as well as training for over 2300 attorneys, paralegals, special agents, legal secretaries, investigators, auditors and other legal professionals. CMSis staffed by a diverse multicultural team working collaboratively to drive innovative solutions for our clients. We develop our team members for promotional opportunities within as well a variety of other career paths.

Under the direction of the Staff Services Manager I, the incumbent performs a variety of complex tasks, either independently, on a team, or in a project lead capacity, in the training, support and maintenance of the Attorney General’s Office case management system (ProLaw) and related integrated and non-integrated software applications. The incumbent should be highly analytical, and be knowledgeable in the ProLaw application, Word 2007 (or higher), Legal MacPac, HotDocs, Best Authority, WestLaw Court Calendaring Rules, and the office’s e-mail delivery system. The incumbent must be knowledgeable of the legal office’s business policies, practices and procedures. Theincumbent will consult with executive, accounting and budget staff, legal division managers, and law practice section representatives and/ortheir clients to document business requirements, develop solutions using ProLaw and its integrated applications. The incumbent will be responsible to develop training curriculum and to train legal processes and procedures using ProLaw and its integrated applications. Theincumbent will provide end-user and client support and services via the CMS help desks. The incumbent will analyze the most complex issues and make recommendations to the Manager and/or Project Lead and will implement decisions made by the Manager and/or Project Lead. The incumbent will act as a lead or project manager on enterprise projects such as enterprise application upgrades or significant changes to business processes and procedures which require extensive preparation to prepare end users for successful deployment. Some travel may be required.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Training & Application Support Analyst
$5,383.00 - $6,739.00 A
$3,448.00 - $4,320.00 A
$3,733.00 - $4,672.00 B
$4,476.00 - $5,604.00 C
# of Positions:
Work Location:
Los Angeles County
Job Type:
Permanent, Full Time
Work Shift:
8:00 am to 5:00 pm
Work Week:
Monday to Friday

Department Information

  • This position is located in the Division of Operations, Case Management Section in Los Angeles.
  • Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
  • For more information about the department please visit the Attorney General's website a

Special Requirements

  • A fingerprint check will be required.
  • Clearly indicate the Job Control Code (JC-274039) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/9/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
Attn: Veronica Alarcon
Office of the Attorney General/OPS
1300 I Street, Suite 820
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
Veronica Alarcon
Office of the Attorney General/OPS
1300 I Street, Suite 820
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - Statement of Qualifications is required and must be included - The Statement is a narrative discussion of how your education, training, experience, and skills meet the minimum and desirable qualifications and qualify you for the position. The Statement of Qualifications serves as a documentation of your ability to present information clearly and concisely in writing and should be typed and no more than two pages in length.

    1. Describe your role and experience with training software applications and developing training curriculum/materials.
    2. Describe your role and experience with a legal case management system.
    3. Describe your role and experience with providing customer service.
  • Other - Cover Letter is required.
  • Other -

    This position is located Operations/CMS Section. If interested, you may apply online or return this letter and application package by the due date to the Cert Unit address above. Please reference JC- 274039 on the front page of your application. NOTE: If you apply online, you do not need to return this letter or provide another application.

  • Other -

    Click on the following link to complete the California Department of Justice Recruitment Survey:

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Energetic and highly motivated individual with a legal background eager to work in a dynamic environment. Ability to visualize, articulate, conceptualize, and solve both complex and uncomplicated problems by making decisions that are sensible given the available information. Ability to apply logical thinking to breaking complex problems into their component parts. Experience and knowledge of classroom instruction. Ability to gain and maintain good working relationships with peers. Ability to analyze situations and adopt effective courses of action. Outstanding communication skills and a commitment to providing quality customer services. Ability to adapt quickly to changing priorities, and to be flexible and adaptable in order to meet deadlines. Excellent time management and organizational skills. Knowledge of the configuration and design of Attorney General section specific customizations in ProLaw database.


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Veronica Alarcon
(916) 210-7002

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information:

Please note, if using the United States Postal Service for delivery, there's no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options willprovide proof of delivery prior to the final filing date.

Examination Links:

Associate Governmental Program Analyst:

Staff Services Analyst:

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail