Please note:

In response to increases in COVID-19 cases, California Department of Human Resources (CalHR) is implementing COVID-19 testing of all unvaccinated state employees working on site as an additional health and safety standard to protect the state workforce and the public it serves. Any employee seeking exemption from COVID-19 testing or wearing a face covering must provide evidence of vaccination.

Job Posting: Website Performance Analyst

Office of Digital Innovation

JC-275783
-
Website Performance Analyst
INFORMATION TECHNOLOGY SPECIALIST I

$5,815.00 - $9,408.00 per Month

Final Filing Date: 12/13/2021

Job Description and Duties

About this Role
Do you love using Google Analytics (GA) and Search Console to understand where people get stuck and how you can make their experience better? If you do, consider joining our small, but growing, team at the California Office of Digital Innovation! Working with partners across state government that deliver services and programs to nearly 40 million Californians, you’ll use GA and Search, combined with other large public and commercial datasets (think, U.S. Census) to perform deep-dive analysis across ca.gov domains, identify where people succeed - or fall off - and make recommendations to inform service design and delivery. You’ll help provide training to partners across departments and support them as they gather, use and apply data to continuously improve the services the state provides to Californians. We’re a remote-first office made up of designers, researchers, engineers, and product managers and you can be located anywhere in California.

Diversity, Equity, and Inclusion at ODI

ODI’s commitment to diversity, equity and inclusion helps us deliver better government services to the people of California. Diversity inspires better ideas and more innovative thinking. Feeling included nurtures a shared sense of community and collective action to take on more challenging problems. Prioritizing equity ensures we focus on those who are overlooked when we seek to understand people’s needs and build solutions. We acknowledge our history and present of implicit and structural injustice, bias and discrimination. We see, hear and accept each other as each of us brings our lived experiences to our work. We give each other the support to learn and thrive so we can help all Californians thrive. We understand this work is never done so we commit to constant improvement.

This position provides telework opportunities, including the ability to work fully remote.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-275783
Position #(s):
374-100-1402-XXX
Working Title:
Website Performance Analyst
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$5,815.00 - $7,793.00 A
$6,394.00 - $8,570.00 B
$7,021.00 - $9,408.00 C
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The California Office of Digital Innovation helps deliver better services to the people of California through technology and design. In close partnership with our colleagues in other state departments, we reimagine and deliver more equitable and effective programs and products. We listen to Californians who use a program now or may do so tomorrow and hear about what they need. We build tools and products, create and enhance digital services, conduct research, identify data solutions and offer training. We are a cross-discipline staff with blended backgrounds in design, engineering, product, operations, data, research, policy and strategy. If you can imagine joining this growing, and inclusive team, please apply!
Department Website: https://digital.ca.gov/

Special Requirements

All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. Please include specific examples of your education, training, and/or experience. Limit your SOQ to a maximum of two (2) pages, single-spaced, twelve-point Arial font.
  1. Please articulate your understanding and the value of “first-party data” and the role of Google Analytics within first-party data as a means to inform decision making. 
  2. Please provide one (1) example of your expertise with Google Analytics, in practice, in previous job experience. Identify the problem you were solving for, how you developed the research question, the metrics you chose and the key performance indicators (KPIs) you developed, as well as the ways in which you presented your data and insights. Feel free to generalize the problem to protect any proprietary aspects of the work. Please attach relevant graphics. 
  3. Give an example of recommendation(s) that you have made for using Google Tag Manager, why you recommended using tags and how the data was used. 
Note: Applicants who do not follow these instructions may be disqualified from the selection process. Cover letters and resumes do not take the place of the SOQ.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 12/13/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Digital Innovation
Attn: CalHR Personnel Office - Lyla de la Sota
1515 S Street
North Building, Suite 500
Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Digital Innovation
CalHR Personnel Office - Lyla de la Sota
1810 16th Street
Sacramento, CA 95811
08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Other - If you are basing your eligibility on education, provide your transcripts. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).
  • Statement of Qualifications - A STATEMENT OF QUALIFICATIONS IS REQUIRED. Please see the Special Requirements section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Ability to conduct analysis using expert level knowledge of Google Analytics and Search Console, providing insights and recommendations for action 
  • Experience working with programming languages: SQL and HTML 
  • Experience working with GitHub Ability to create data visualizations using tools such as Looker and Tableau 
  • Ability to create reports and presentations, articulating and visualizing Google Analytics, insights, and recommendations 
  • Ability to articulate complex concepts in a clear and concise manner and create dashboards for use by clients, at all levels of an organization, and with varying levels of familiarity on use of data dashboards 
  • Experience training others on data literacy, such as interpreting Google Analytics data Experience working with data management tools such as Google Analytics 360, Google Tag Manager, Search Console, and DataStudio 
  • Experience with Search Engine Optimization (SEO) Strong interpersonal and communication skills 
  • Critical thinker and problem-solving skills 
  • Strong quantitative analytical skills 
  • Strong writing and verbal communication skills

Benefits

There are numerous benefits to joining our team! The State of California offers a competitive and comprehensive employee benefits package. Click here to view the benefits available to State of California employees!

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://digital.ca.gov/
Human Resources Contact:
Lyla De La Sota
(916) 324-9408
lyla.delasota@calhr.ca.gov
Hiring Unit Contact:
Jennifer Moran
(916) 273-0998
jennifer.moran@digital.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
RA Coordinators
(916) 324-3235
RACoordinators@calhr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

Using the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel deliver or courier service, or in person, as set forth in this announcement.

Applications must be complete and include a description of the duties performed for each position held; reference to a resume (“See Resume”) in place of a description of the duties performed will not be accepted.

Additional positions may be filled from this recruitment.

Examination Information

To obtain list eligibility for the Information Technology Specialist I position(s), you must first take the online Information Technology Specialist I exam.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off