Please note:

In response to increases in COVID-19 cases, California Department of Human Resources (CalHR) is implementing COVID-19 testing of all unvaccinated state employees working on site as an additional health and safety standard to protect the state workforce and the public it serves. Any employee seeking exemption from COVID-19 testing or wearing a face covering must provide evidence of vaccination.

Job Posting: Staff Services Manager ll

Ca Health & Human Services Agency

Staff Services Manager ll

$7,028.00 - $8,732.00 per Month

Final Filing Date: 2/1/2022

Job Description and Duties

Please Note:  A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see "Special Requirements" section for Statement of Qualifications instructions.

Under the general direction of the Deputy Director, the Staff Services Manager II (SSM II) leads a team of county expert liaisons and resource coordinators to support the successful development, review, approval, and implementation of county plans associated with providing county-based custody, care, and reentry supervision of youth involved in the juvenile justice system. The SSM II supports the Office of Youth and Community Restoration (OYCR) in the implementation of Senate Bill 823, Chapter 337, and Statutes of 2020, which promotes evidence-based trauma responsive, culturally respectful, and gender specific services for youth involved in the juvenile justice system. These services are designed to support the youths' successful transition into adulthood and help them fulfill their goals and achieve their potential as responsible, thriving, and engaged members of their communities. The SSM II oversees OYCR's review and approval of the county plans which is carried out by county expert liaisons .and resource coordinators in the County Coordination Unit (CCU), Office of Youth and Community Restoration (OYCR). The SSM II also directs and oversees the provision of technical support to counties to assist their plan development and implementation.

 Statewide or regional travel may be required. Telework options may be available.

You will find additional information about the job in the Duty Statement.

Working Conditions

The work location is very convenient! The CHHS office recently moved into the newly constructed Allenby Building at 1215 O Street in Downtown Sacramento. We are one block away from light rail and public transportation; within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. We will soon offer an onsite cafeteria, coffee shop and a workout room. Our building has easy access to I-5, Highway 50 and Highway 80.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Staff Services Manager ll
$7,028.00 - $8,732.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The California Health and Human Services Agency (CalHHS) oversees twelve departments and five offices that provide a range of health care services, social services, mental health services, alcohol and drug services, income assistance, and public health services to Californians from all walks of life. More than 33,000 people work for departments in CHHS at state headquarters in Sacramento, regional offices throughout the state, state institutions and residential facilities serving the mentally ill and people with developmental disabilities.

Special Requirements

Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review.


• Describe your interest in the Office of Youth and Community Restoration {OYCR).

• Describe how your experience qualifies you for the position.

• Describe your experience leading a project or managing a team.


You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take the place of employment history.


If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 2/1/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Ca Health & Human Services Agency
Attn: Certification Unit, 8-15-58
C/O Dept. of Social Services
P.O. Box 944243 Human Resources, OB8, 15th Floor
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Ca Health & Human Services Agency
Certification Unit, 8-15-58
C/O Dept. of Social Services
744 P Street, Human Resources, OB8, 15th Floor
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Familiarity and/or experience with local government in California.

• Lived experience within the juvenile care continuum.

• Knowledge of evidence based and promising practices for trauma responsive, culturally respectful and gender responsive services for youth involved in the justice system.

• Knowledge of innovative community-based solutions and programs for youth involved in the justice system including pre-arrest diversion models in the assigned county and adjacent counties.

• Ability to develop local strategies to address complex policy issues; communicate and disseminate best practices to improve outcomes, integrate programs and services to support youth.

• Ability to lead staff, foster collaboration, mutual respect, and teamwork, while maintaining assertiveness and diplomacy in meeting OYCR objectives.

• Strong analytical skills with the ability to problem-solve and use critical and creative thinking skills.

• Ability to communicate orally and write in a well-organized, accurate, clear and concise manner.

• Ability to cross collaborate and communicate effectively with internal and external stakeholders.


There are many benefits to joining our team! We are passionate about continuing to build an inclusive and equitable working and learning environment whether you are working in the office or teleworking from home. The selected candidate will be offered internal supports to assist with the execution of the responsibilities described in the duty statement. This includes ongoing encouragement to enroll in state certified trainings that are in alignment with your career objectives.


The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly $65 transportation voucher.


Click here to view all the attractive benefits available to state employees! 

(link to:

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Victoria Hackman
651-1103 ext:

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information:

Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.


To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

 CalCareers Exam/Assessment Search

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at

Applicant Survey

Please let us know how you learned about this career opportunity by taking the brief survey that follows:  Recruitment Survey

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.


Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail