Please note:

In response to increases in COVID-19 cases, California Department of Human Resources (CalHR) is implementing COVID-19 testing of all unvaccinated state employees working on site as an additional health and safety standard to protect the state workforce and the public it serves.

Job Posting: Office Technician (Typing)

Commission on Teacher Credentialing

JC-305058
-
Office Technician (Typing)
OFFICE TECHNICIAN (TYPING)

$3,287.00 - $4,114.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

Under direction of the Staff Services Manager I, the Office Technician (Typing) is an entry level position that shall perform the following duties:

Intake

Processes credential related mail by analyzing, coding, and sorting each by credential application type. Sorts various correspondences by determining appropriate staff person or unit to be routed to for handling based on subject and status of the materials received. Reviews applications for completeness and verifies amount of the check is appropriate for the transaction being requested by the applicant. Routes any payment discrepancies to the Unit Lead for handling. Electronically stamps and batches applications in preparation for keying into the Siebel database system. Matches barcodes with granted applications and updates statuses in Siebel database system. Analyzes more complex issues.

Keying

Key enters application and payment data into Siebel database and ensures information on application and system match. Processes Zero Fee requests by stamping and keying into Siebel. Troubleshoots payment and banking issues in system and act as liaison with Certification and Technology Divisions to resolve issues. Creates payment records, assigns stamp numbers, and performs corrections needed in order to resolve payment and banking issues within Siebel and Online payment systems. Pull applications from shelves for analysts and conduct searches for missing applications. Boxing applications for storage. Scan paper applications into digital archive. Maintain scanning logs.

Application processing

Review paper submissions of credential applications for accuracy, process the simplest types of credential/permit applications; i.e., substitute permits and child development permits. Enter data into the Credential Automated System Enterprise (CASE) system. Scan applications into digital archive KOVIS. Assist in the processing of returned information for the continued evaluation of applications. Match materials with applications and distribute back to analysts for evaluation. Triage missing or unclear information. Consult with analysts on returned materials.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
JC-305058
Position #(s):
192-102-1139-XXX
Working Title:
Office Technician (Typing)
Classification:
OFFICE TECHNICIAN (TYPING)
$3,287.00 - $4,114.00 A
# of Positions:
Multiple
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

The Commission on Teacher Credentialing (CTC) is conveniently located in the downtown area near many popular restaurants, shops, public transportation, and affordable parking options.  The purpose of the CTC is to ensure integrity and high quality in the preparation, conduct and professional growth of the educators who serve California's public schools.  Its work shall reflect both statutory mandates that govern the Commission and research on professional practices.  

Special Requirements

  • The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Commission on Teacher Credentialing
Attn: Office of Human Resources
1900 Capitol Ave
Sacramento, CA 95811

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Commission on Teacher Credentialing
Office of Human Resources
1900 Capitol Ave
Sacramento, CA 95811
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Integrity – consistently adheres to his/her duties to execute the mission and responsibilities of the Commission
  • Expertise – be a reliable source of accurate information
  • Teamwork – works collaboratively and in recognition of the contribution each makes to the common purpose
  • Respect – recognizes the validity of other points of view and treats others with civility
  • Problem Solving – strives to find practical and effective solutions to achieving desired goals
  • Cashiering - Knowledge and/or experience in a cashiering or accounting office   
  • Detail oriented – must be able to produce high volume of work while keeping errors to a minimum

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Casey Martino
(916) 323-7157
cmartino@ctc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Rhonda Brown
(916) 322-6253
RBrown@ctc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off