Please note:

In response to increases in COVID-19 cases, California Department of Human Resources (CalHR) is implementing COVID-19 testing of all unvaccinated state employees working on site as an additional health and safety standard to protect the state workforce and the public it serves.

Job Posting: Licensing Manager

CA Gambling Control Commission

Licensing Manager

$6,403.00 - $7,954.00 per Month

Final Filing Date: 7/5/2022

Job Description and Duties


Under the general direction of the Deputy Director, Licensing Division (CEA A), the Staff Services Manager I (SSMI) manages the day-to-day operations of a Licensing Division Unit and directly supervises analytical staff. The incumbent is responsible for planning, organizing and directing all workload associated with licensing activities, performance management and training, policy and procedure support and data reporting.

The Position is headquartered in Sacramento however, telework opportunities are available.

Exam Information
To obtain list eligibility for the Staff Services Manager I position, you must first take the online Staff Services Manager I exam.

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Licensing Manager
$6,403.00 - $7,954.00
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday

Department Information

The California Gambling Control Commission's (Commission) primary responsibility is to regulate gambling activities within the State. Employment with the Commission offers an opportunity to participate in a diverse and innovative organization with skilled and dedicated staff. The Commission is seeking qualified candidates to meet the challenges of this organization.

Our Mission: We are committed to protecting the public by ensuring integrity and justice in the controlled gambling industry through effective regulations and fair application of the law.

Our Vision: To advance California as a national leader in gambling regulation while achieving strong public trust.

Location/Parking: The Commission is located off of West El Camino Ave. **PARKING IS FREE**

The state hiring process. Successful applicants will have passed an examination for this classification, or be an existing State Employee with transfer eligibility and will have followed the instructions under the Statement of Qualification and Required Application Package Documents sections. Electronic applications are highly encouraged although hardcopy applications will be accepted. Hardcopy applications must include the Job Control and Position numbers in the “Explanation” section and be signed and dated.

Department Website:

Special Requirements

FINGERPRINTING: Applicants will be fingerprinted for the purpose of obtaining criminal records check.

This position is designated under the Conflict of Interest Code. The appointee is required to complete a Form 700 within 30 days of appointment and annually thereafter. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/5/2022

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Gambling Control Commission
Attn: Alaina Lutz
2399 Gateway Oaks Drive, Suite 220
Sacramento, CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Gambling Control Commission
Alaina Lutz
2399 Gateway Oaks Drive, Suite 220
Sacramento, CA 95833
08:30 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - A Statement of Qualifications is REQUIRED and must be submitted with your Application package. Application packages received without an appropriate Statement of Qualifications based on the instructions in the "Statement of Qualifications" section will be rejected for being incomplete and will not be considered.  Resumes, cover letters and other documents will not be considered as a response to the Statement of Qualifications.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated ability working with executive level management.
• Demonstrated ability performing performance management functions.
• Demonstrated ability leading teams through change and uncertainty.
• Demonstrated ability to delegate and empower.
• Demonstrated proficiency working with Microsoft Office (Outlook, Word, Excel).
• Demonstrated ability to engage in difficult conversations to achieve productive business outcomes.
• Excellent interpersonal communication skills (written and verbal).
• Excellent time management and organizational skills.
• Excellent at exhibiting ownership and accountability.
• Excellent at influencing others in a business environment.
• Action-oriented, results-oriented and detailed-oriented.

• Highly self-motivated, open-minded, flexible, customer service focused with a high degree of integrity.


The State of California offers many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long-term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment.

Additional benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website:
Human Resources Contact:
Alaina Lutz
(916) 813-3820

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Alana Carter
(916) 263-0904
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


The SOQ is a narrative discussion of how your education, training, experience, and skills qualify you for this position. The SOQ serves as documentation of each applicant's ability to present information clearly and concisely in writing. The SOQ instructions are listed below.

All interested applicants are required to submit a SOQ.
• Provide direct responses to each of the numbered items listed below.
Restate each question before providing your response in the same order as listed.
• Include specific examples of your background, experience, education, and/or training in these areas.
• Be typed in 12-point Arial font. • Single-spaced and NOT to exceed two pages in length.
• Must have applicant's full first and last name.

Questions to be answered in the SOQ (please copy and paste these questions into your document):

1. How does your education and experience contribute to performing the duties described for this position?
2. Describe your management and leadership style.
3. Describe your experience leading a program initiative from start to finish. What steps did you take? What roadblocks did you encounter? How did you persevere through completion? Was it successful? What would you have done differently?

• A resume is required and must be included. Resumes/Cover Letters do not take the place of the SOQ.
• Failure to meet any of the filing instructions is cause for disqualification.


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

Electronic Submission of Applications preferred. Application Packages may be submitted electronically through your CalCareer Account by 11:59 p.m. on or before the final filing date. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. Please only submit ONE application. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and ALL required application documents to the mailing address provided in the “Application Instructions’ section.

Your standard State Application Form STD 678 must clearly indicate the basis of your eligibility in line item number 12 (explanation) of the STD 678. Appointment is subject to SROA and State surplus policies. Surplus candidates must submit copy of surplus status letter. Applicants MUST include “Staff Services Manager I” in the “Job Titles for Which You Are Applying” box on the Standard State Application (Form STD 678). Applicants MUST indicate the basis of your eligibility (cert, lateral transfer, reinstatement, etc.) in the “Explanations” section located on the State Examination/Employment Application STD Form 678.

APPLICANTS WHOSE ELIGIBILITY IS BASED ON AN EMPLOYMENT LIST MUST SUBMIT A COPY OF THEIR EXAMINIATION RESULTS INDICATING THEIR TEST SCORE. Applicants who wish to laterally transfer from another state classification must provide proof that they meet the minimum qualifications for this classification.

All Experience and Education relating to the minimum qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Please do not include any confidential information such as social security number, marital status, ethnicity, age, salary or disability information on any of the documentation uploaded with your online application. PLEASE NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the application may be forwarded to the State Personnel Board for review and the applicant’s name may be removed from the eligibility list.

If you are basing your eligibility on education, provide your transcripts. Applicants with foreign degrees must provide an official foreign transcript evaluation that indicates course work is equivalent to a degree from an accredited U.S. College or University. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers.

Remove and do not submit the “Equal Employment Opportunity” questionnaire with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. DO NOT include confidential information such as social security numbers, date of birth, marital status, and LEAP information on your STD 678 Application.

A resume is required and must be included. Resumes/Cover Letters do not take the place of the Statement of Qualifications.

Statement of Qualifications - A STATEMENT OF QUALIFICATIONS IS REQUIRED. Please see the “Statement of Qualifications” section for further instructions.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail