Job Posting: Associate Governmental Program Analyst

California Civil Rights Department

Associate Governmental Program Analyst

$5,518.00 - $6,907.00 per Month

Final Filing Date: 2/1/2023

Job Description and Duties

Are you looking for fast-paced and challenging work in a communication center?  Do you enjoy the flexibility of remote work?  Would you embrace the challenges and rewards of working for a department responsible for protecting the civil rights of all Californians? If so, The Civil Rights Department (CRD) is a great place to work because at CRD our core values are Accountability, Commitment to Justice, Customer Service, Excellence, Fairness, Integrity, and Teamwork.  Our communication center prides itself on providing superior customer service to the people of California.


Under the general direction of the Staff Services Manager II, you will demonstrate your analytical skills by responding to challenging emails from the public. You will showcase your writing skills by crafting standard email response macros for frequently asked questions.  You will assist the Department in ensuring equal and equitable access to our services by reviewing and responding to requests for reasonable accommodation. You may assist the SSM II in resolving the most critical or sensitive issues presented, and you will monitor and manage language service requests, interact with contractors and investigators to facilitate the provision of language services, and keep accurate contract balances to ensure adequate funding for language services. You may research and recommend new products and services to keep CRD on the leading edge in technology and provision of services outlined in our Language Access Plan.


This position is eligible for remote work within California based on departmental guidelines and operational need. Occasional in-office presence may be required at one of CRD’s six California offices located in Elk Grove, Oakland, Fresno, Bakersfield, Los Angeles, or Riverside.  A Staff Services Analyst may be considered.

Please let us know how you heard about our position by taking this brief survey.


You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.


  • Requires ability to effectively handle stress of multiple demands and deadlines, and work in a fast-paced environment.
  • Requires daily use of a personal computer and related software applications at a workstation.
  • Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties.
  • Requires prolonged sitting and/or standing at a workstation for 6.5 to 7 hours per day.
  • Requires punctual and regular attendance.


The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with this job.

                Minimum Requirements

                You will find the Minimum Requirements in the Class Specification.

                Position Details

                Job Code #:
                Position #(s):
                Working Title:
                Associate Governmental Program Analyst
                $5,518.00 - $6,907.00
                $3,534.00 - $5,744.00
                # of Positions:
                Work Location:
                United States
                Job Type:
                Permanent, Full Time

                Department Information

                The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California.  CRD’s mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.


                The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

                The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its six offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

                As operationally allowed, telework is available for employees who can perform their essential functions remotely. The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

                Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

                The position may be filled in one of our offices below.

                • Bakersfield
                • Elk Grove
                • Fresno
                • Los Angeles
                • Oakland
                • Riverside


                Department Website:

                Application Instructions

                Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

                Final Filing Date: 2/1/2023

                Who May Apply

                Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

                Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
                Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

                How To Apply

                Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

                Address for Mailing Application Packages

                You may submit your application and any applicable or required documents to:

                California Civil Rights Department
                Attn: Cristina Granado
                2218 Kausen Drive
                Suite 100
                Elk Grove, CA 95758

                Address for Drop-Off Application Packages

                You may drop off your application and any applicable or required documents at:

                California Civil Rights Department
                Cristina Granado
                2218 Kausen Drive
                Suite 100
                Elk Grove, CA 95758
                08:00 AM - 05:00 PM

                Required Application Package Documents

                The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

                • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
                • Degree and/or School Transcripts
                • Statement of Qualifications - SOQ is required, see information below.
                Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

                Desirable Qualifications

                In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

                • Excellent grammar and strong writing skills.
                • Ability to communicate effectively and establish and maintain cooperative working relationships with co-workers and members of the public
                • Demonstrated experience providing excellent customer  service
                • Ability to operate a computer and significant knowledge of Excel and Word software programs.
                • Ability to interpret and apply laws and regulations to specific situations.
                • Ability to follow oral and written instruction and established procedures.
                • Ability to prepare written documents and accurate detailed reports clearly and concisely.
                • Ability to work independently and as a member of a team.
                • Excellent work ethic.
                • Excellent attendance and punctuality.
                • Strong organizational skills.
                • Ability to independently prioritize workload according to business needs.
                • Bilingual in Spanish is preferred, but not required.


                For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:

                Contact Information

                The Human Resources Contact is available to answer questions regarding the position or application process.

                Department Website:
                Human Resources Contact:
                Cristina Granado
                (916) 585-7125

                Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

                EEO Contact:
                EEO OFFICER
                (213) 723-6024
                California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

                Statement of Qualifications

                Statement of Qualifications (SOQ)

                A Statement of Qualifications (SOQ) is required. A resume does not replace the SOQ. Applications submitted without a SOQ will not be considered. 

                Your SOQ should be no longer than two (2) pages in length, single spaced, and in 14-point Arial font. Include your name and the job control number on the top right of the first page. 

                1.  Please describe your understanding of the Civil Rights Department’s mission.

                2.  Explain how your education and experience demonstrate that you possess the desired qualifications for this position.

                Equal Opportunity Employer

                The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

                It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

                Application Methods:
                Electronic (Using your CalCareer Account)
                By Mail