Job Posting: Associate Governmental Program Analyst

Department of Social Services

Associate Governmental Program Analyst

$5,518.00 - $6,907.00 per Month

Final Filing Date: 3/26/2023

Job Description and Duties

Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see "Special Requirements" section for Statement of Qualifications instructions.

The Associate Governmental Program Analyst is responsible for working with complex aspects of program policy development, guiding resolution of policy or technical issues, and additional activities relative to the Division’s support of the Statewide Automated Welfare System (SAWS). The incumbent plays a critical role as project sponsor representative and works cooperatively with staff from the CDSS Programs, Office of Systems Integration, SAWS Consortium, California's 58 Counties, and stakeholders. Job Duties:

• Review SAWS project deliverables from a CDSS policy perspective and provide recommendations to the Automation and Innovation Bureau (AIB) management to resolve issues. Analyze complex statewide policy issues impacting the state’s SAWS and prepare written analysis on issues addressing program consistency and automation. Draft written communication such as issue papers, briefing documents, and status reports.

• Process issues received from advocates and CDSS, particularly for the CalFresh and CalWORKs programs, that pertain to the SAWS systems. This includes vetting and analyzing the issue, followed by monitoring, follow up, and resolution of the issue. Issue tracking is maintained using an electronic library, paper files, and a database.

• Facilitate/Coordinate meetings and work groups attended by staff from other CDSS program areas and other entities including OSI, other state agencies, county welfare departments, the federal government, and other SAWS stakeholders. Act as a spokesperson for the Department on SAWS related issues. As needed, escalate issues to management and ensure that they have a full understanding of policy and technology issues.

• Actively participate in issue resolution and make recommendations to management on how to resolve issues. Prepare written briefings relating to SAWS and give presentations to executive level management and other stakeholders,

• Develop, amend, and maintain program regulations in response to Federal and State law changes or litigation. Respond to stakeholder questions regarding regulations, interpret the regulations, verbally and/or in writing. Review, analyze, and prepare bill analysis of legislation affecting SAWS in California and work with fiscal organizations to appropriately budget impact of proposed changes. Coordinate the gathering of SAWS cost estimate requests for CDSS programs. Work with OSI to ensure time on aid policy is implemented in WDTIP. Review all Department All County Letters and determine if there is an impact to the SAWS.

• Other duties as appropriate.

What is RADD and what do we do?

The California Department of Social Services (CDSS) launched the Research, Automation and Data Division (RADD) to improve the way the Department collects, manages, and deploys data to support the efficient, effective, and equitable delivery of government social services. RADD manages major statewide initiatives to streamline and automate eligibility determination and benefit administration for key safety net programs, and leads efforts such as human-centered design, data governance, automation and continuous quality improvement, data visualization and analysis, and research partnerships to improve client outcomes and promote program integrity. Across these efforts, RADD provides coaching to the Department on all aspects of the data and research lifecycle.

This is a re-advertisement, if you have previously applied for this position there is no need to reapply.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is located in a high-rise building.  Telework options are available if you reside in the state of California.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Associate Governmental Program Analyst
$5,518.00 - $6,907.00 A
$3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
# of Positions:
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals?  Do you set high standards for yourself and enjoy a collaborative and challenging work environment?  The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence.  CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.  

The Research, Automation, and Data Division (RADD) SAWS Support Unit is seeking a mission-driven individual to join us as an Associate Governmental Program Analyst (AGPA) to become a critical team member in supporting the Statewide Automated Welfare System (SAWS).

Special Requirements

Instead of asking candidates to write a cover letter, we ask candidates to submit a Statement of Qualifications (SOQ).

A SOQ containing no more than two pages, detailing your experience that qualifies you for this position. Applications submitted without SOQs will not be considered. Your SOQ must specifically address each of the following:

• Your relevant education and experience that makes you the most qualified candidate to become an Associate Governmental Program Analyst (AGPA)/Staff Services Analyst (SSA), in the SAWS Support Unit.

• Your experience with researching complex policy issues and preparing written analysis.

• Your experience and/or understanding of social services programs and the automation systems that administer the programs, overseen by the California Department of Social Services.

All methods of appointment will be considered such as list appointment, transfer, reinstatement, surplus, SROA, general reemployment, training and development, etc. However, possession of the minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant shall be notified and may be removed from the eligibility list. Employees applying for this position who wish to be considered on a transfer basis must meet the minimum qualifications and all transfer rules. You may be required to provide copies of your college transcripts or a copy of your college diploma if applicable.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.


Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/26/2023

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge of welfare programs and the SAWS is highly desirable.  Additionally, experience with and knowledge of county operations and information technology is highly desirable.  Excellent interpersonal, communication and presentation skills are essential for success.


Please note: You will need to take and pass an examination in order to establish list eligibility prior to job offer.  

Search CalHR's "CalCareers Tutorials for Job Seekers" for additional information.  This series provides guidance for writing a strong Statement of Qualifications, along with tutorials related to job application processes with the State of California.


There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.


Transportation Reimbursement of 75% is available to eligible employees, reimbursement is not to exceed $100, and employee must provide proof of transportation pass payment.

Click here to view all the attractive benefits available to state employees!

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Jamie Poulton
(916) 651-3989 ext:

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at

Applicant Survey

Please let us know how you learned about this career opportunity by taking the brief survey that follows:  Recruitment Survey

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail