Job Posting: Associate Governmental Program Analyst

California Civil Rights Department

Associate Governmental Program Analyst

$5,518.00 - $6,907.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

This is a continuous, year long job posting with the following quarterly cutoff dates:

  • January 15
  • April 15
  • July 15
  • October 15
Candidates must have eligibility and submit applications in each quarter by the cutoff date in order to be considered for that round of recruitment.

The incumbent performs a variety of tasks under the general supervision of the Staff Services Manager I (SSM I). The Associate Governmental Program Analyst (AGPA) provides professional, quality service and accurate information to the public by accepting, investigating, and resolving the more varied and complex complaints of employment and housing discrimination, denial of services by a public accommodation, and acts of hate violence under the Fair Employment and Housing Act, the Ralph Civil Rights Act and the Unruh Civil Rights Act.  This is a full journey level position.

Please let us know how you heard about our position by taking this brief survey.


You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.


  • Requires ability to effectively handle stress of multiple demands and deadlines, and work in a noisy and fast paced environment.
  • Requires daily use of a personal computer and related software applications at a workstation.
  • Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties.
  • Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day.
  • Requires punctual and regular attendance.
  • Requires occasional travel to conduct on-site investigations.

        Minimum Requirements

        You will find the Minimum Requirements in the Class Specification.

        Position Details

        Job Code #:
        Position #(s):
        Working Title:
        Associate Governmental Program Analyst
        $5,518.00 - $6,907.00
        $3,534.00 - $5,744.00
        # of Positions:
        Work Location:
        United States
        Job Type:
        Permanent, Full Time
        Work Shift:
        8:00 am to 5:00 pm
        Work Week:
        Monday to Friday

        Department Information

        The CRD is the state agency charged with enforcing California’s civil rights laws. The mission of the CRD is to protect the people of California from unlawful discrimination in employment, housing and public accommodations and from hate violence.  

        As operationally allowed, telework is available for employees who can perform their essential functions remotely. 
        The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

        Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

        This position may be filled in the following CRD office locations:
        • Bakersfield
        • Elk Grove
        • Fresno
        • Los Angeles
        • Oakland
        • Riverside
        Department Website:

        Special Requirements

        Knowledge of: Principles, practices, and trends of leadership, equal opportunity, discrimination, management and supportive staff services such as planning, budgeting, program evaluation, or related areas; principles and practices of employee supervision, development, and training; program management; the administration and department's goals and policies; governmental functions and organization at the State and local level; department's Equal Employment Opportunity Program objectives; and a manager's role in the Equal Employment Opportunity Program and the processes available to meet equal employment opportunity objectives.


        Ability to: Reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems; develop and evaluate alternatives; analyze data and present ideas and information effectively both orally and in writing; consult with and advise administrators or other interested parties on a wide variety of subject-matter areas; gain and maintain the confidence and cooperation of those contacted during the course of work; coordinate the work of others, act as a team or conference leader; and appear before legislative and other committees. Demonstrated ability to act independently, open-mindedness, flexibility, and tact.

        Application Instructions

        Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

        Final Filing Date: Until Filled

        Who May Apply

        Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

        Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
        Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

        How To Apply

        Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

        Address for Mailing Application Packages

        You may submit your application and any applicable or required documents to:

        California Civil Rights Department
        Attn: Human Resources Office - Cristina Granado
        2218 Kausen Drive
        Suite 100
        Elk Grove, CA 95758

        Address for Drop-Off Application Packages

        You may drop off your application and any applicable or required documents at:

        California Civil Rights Department
        Human Resources Office - Cristina Granado
        2218 Kausen Drive
        Suite 100
        Elk Grove, CA 95758
        Applications can be dropped off with receptionist when entering building.
        08:00 AM - 04:30 PM

        Required Application Package Documents

        The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

        • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
        • Degree and/or School Transcripts
        • Statement of Qualifications - SOQ is required, see information below.
        Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

        Desirable Qualifications

        In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

        • Experience in or knowledge of complete investigative techniques, methodology and/or settlement of complaints.
        • Ability to communicate effectively and establish and maintain cooperative working relationships with co-workers and members of the public, and display excellent customer service skills.
        • Ability to operate a computer and knowledge of Excel and Word software programs.
        • Ability to interpret and apply laws and regulations to specific situations.
        • Ability to follow oral and written instruction and established procedures.
        • Ability to gather and analyze facts and evidence; reason logically, draw valid conclusions, and make appropriate recommendations and participate effectively in investigations and interviews.
        • Ability to prepare written documents and accurate detailed reports clearly and concisely.
        • Experience working as a project leader or coordinating the efforts of representatives on projects.
        • Ability to speak a second language (bilingual) or American Sign Language preferred, but not required.


          For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:

          Contact Information

          The Human Resources Contact is available to answer questions regarding the position or application process.

          Department Website:
          Human Resources Contact:
          Cristina Granado
          (916) 585-7125

          Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

          EEO Contact:
          EEO OFFICER
          (213) 723-6024

          California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

          Statement of Qualifications (SOQ)

          Statement of Qualifications (SOQ)



          A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ is a narrative discussion of how the candidate’s education, training, experience, and skills meet the desirable qualifications and demonstrate the candidate’s ability to perform the job duties listed in this bulletin. The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely in writing.


          When completing the SOQ, you must title the page “Statement of Qualifications” and include your name and the Job Control number at the top of each page. You must list each question, and provide your answer below each question. When completing the SOQ please include all relevant experience, education, and training for each question and explain your answers thoroughly. Responses should be no longer than two pages in total length, single-spaced, and 12-point Arial font. Your SOQ must address the following:

          1. Describe your experience and role in analyzing a complex program issue. What was the situation/issue, what did you do, and what was the outcome?
          2. Describe your experience in dealing with a variety of individuals at all levels in an organization, including your ability to effectively communicate and interact both verbally and in writing.
          3. Describe in detail your experience interpreting and applying regulations, statutes, policies and procedures. Please include a specific example of a work product you have produced.

          Please attach your SOQ to your application. Applications received without the SOQ or that do not follow these instructions will not be considered.

          Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

          Additional Application Instructions

          Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

          All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

          • "To" and "from" dates (month/day/year)
          • Hours worked per week
          • Private sector job titles
          • Supervisor name and phone number
          • Job duties performed
          • State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

          If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found 

          Personally Identifiable Information:
          Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

          Equal Opportunity Employer

          The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

          It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

          Application Methods:
          Electronic (Using your CalCareer Account)
          By Mail