Job Posting: Mediator

California Civil Rights Department


$10,225.00 - $13,118.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

Application cutoff dates: 

May 21, 2023

June 21, 2023
July, 21, 2023
August 21, 2023
September 21, 2023

A Senior FEH Counsel (Specialist) in the Dispute Resolution Division works as a mediator with broad discretion, prudence, and independence and with minimum supervision, and is expected to have a commanding understanding of the laws the Department enforces. Under the general supervision of the Deputy Director of the Dispute Resolution Division, with minimal review and substantial authority, a Senior FEH Counsel (Specialist) facilitates communications between complainants and respondents to discuss their dispute and reach a mutually agreeable resolution.


To obtain eligibility, please take the Attorney III (class code 5795) or Attorney (class code 5778) exam.

Please let us know how you heard about our position by taking this brief survey.


You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent, with or without a reasonable accommodation, to successfully perform the essential functions of the job.


  • Requires daily use of a personal computer and related software applications at a workstation.
  • Requires ability to complete tasks that typically may require making repetitive hand movements in the performance of daily duties, with or without reasonable accommodations and modifications to facilitate such tasks.
  • Requires prolonged sitting and/or standing at a workstation for 6.5 to 7 hours per day.
  • Requires dependability and excellent attendance records.
  • May require occasional driving to conduct on-site state business.

                Minimum Requirements

                You will find the Minimum Requirements in the Class Specification.

                Position Details

                Job Code #:
                Position #(s):
                Working Title:
                $10,225.00 - $13,118.00
                $7,153.00 - $10,836.00
                # of Positions:
                Work Location:
                United States
                Job Type:
                Permanent, Full Time
                Work Shift:
                8:00 am to 5:00 pm
                Work Week:
                Monday to Friday

                Department Information

                The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California.  CRD’s mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.


                The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

                The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

                As operationally allowed, telework is available for employees who can perform their essential functions remotely. The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes. Telework is available for this position.

                Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.


                This position may be filled in one of our offices below.

                • Bakersfield
                • Elk Grove
                • Fresno
                • Los Angeles
                • Oakland
                • Riverside

                Department Website:

                Application Instructions

                Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

                Final Filing Date: Until Filled

                Who May Apply

                Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

                Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
                Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

                How To Apply

                Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

                Address for Mailing Application Packages

                You may submit your application and any applicable or required documents to:

                California Civil Rights Department
                Attn: Cristina Granado
                2218 Kausen Drive
                Suite 100
                Elk Grove, CA 95758

                Address for Drop-Off Application Packages

                You may drop off your application and any applicable or required documents at:

                California Civil Rights Department
                Cristina Granado
                2218 Kausen Drive
                Suite 100
                Elk Grove, CA 95758
                08:00 AM - 05:00 PM

                Required Application Package Documents

                The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

                • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
                • Statement of Qualifications - SOQ is required, see information below.
                Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

                Desirable Qualifications

                In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

                • Completion of at least 40 hours of verifiable formal mediation training that includes conflict resolution, mediation theory and role-play and mastery of the laws governing mediation, including, but not limited to confidentiality.  
                • Mediation of numerous cases alleging employment, housing, or other forms of discrimination that may or may not have specified claims under Fair Employment and Housing Act, Unruh Civil Rights Act, and/or Ralph Civil Rights Act violations to conclusion in the role of mediator, including but not limited to group or class complaints.
                • Excellent communication skills and ability to effectively interact with people in emotionally charged situations.
                • Ability and experience in the role of mediator to effectively analyze issues in dispute, evaluating their importance and susceptibility to compromise and formulating ideas and practical suggestions for alternative solutions.
                • Experience conducting mediations via videoconference, using web-based platforms such as Zoom or other videoconferencing platforms.  
                • Ability to multi-task, meet deadlines and work well under time constraints.
                • Excellent organizational and case management skills.
                • Integrity, initiative, tact, dependability, good judgment, and ability to work independently and cooperatively.  
                • Ability to operate a computer and knowledge of MS Excel, Word, and Teams and other critical software programs.  
                • Ability to travel to conduct State business.


                    For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:

                    Contact Information

                    The Human Resources Contact is available to answer questions regarding the position or application process.

                    Department Website:
                    Human Resources Contact:
                    Cristina Granado
                    (916) 585-7125

                    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

                    EEO Contact:
                    EEO OFFICER
                    (213) 723-6024
                    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

                    Statement of Qualifications

                    Statement of Qualifications (SOQ)
                    Sr. FEH Counsel / FEH Counsel

                    Instructions: A Statement of Qualifications (SOQ) is required and must be submitted with your application. Do not submit a cover letter. The SOQ serves as documentation of each candidate’s skills, relevant experience, and ability to present information clearly and concisely in writing. Your response to these questions should be no longer than 2 pages in length, single-spaced and 12-point Arial font.


                    1. Describe your knowledge of the Civil Rights Department and its functions, and why you are interested in serving in this role. 
                    2. Describe your experience in mediating and/or litigating civil rights cases (including employment cases), working with unrepresented parties or with counsel on sensitive and difficult topics related to violence or systemic discrimination, and any other experience that is relevant to this position.
                    3. Describe your experience researching and analyzing complex legal issues, including, if applicable, mediation ethics and California civil rights laws and public policy.

                    Equal Opportunity Employer

                    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

                    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

                    Application Methods:
                    Electronic (Using your CalCareer Account)
                    By Mail