Job Posting: Intake Analyst

Department of Financial Protection and Innovation

JC-372325
-
Intake Analyst
STAFF SERVICES ANALYST

$3,534.00 - $5,744.00 per Month

Final Filing Date: 6/8/2023

Job Description and Duties

The Department of Financial Protection and Innovation is recruiting for one (1) limited-term, full-time Staff Services Analyst position in the Consumer Services Office. Position to be located in the Sacramento office. This recruitment may be used to fill subsequent vacancies of these positions within the next 180 days. These positions may become permanent.

Under the general supervision of the Consumer Services Manager, Staff Services Manager II, the Staff Services Analyst is responsible for reviewing, analyzing, and processing consumer complaints and phone and email inquiries for the Consumer Services Office.  




Please refer to the attached duty statement for a complete breakdown of duties, and in order to properly respond to the Statement of Qualifications.





You will find additional information about the job in the Duty Statement.

Working Conditions

The Sacramento office is located in north Natomas. The Natomas office offers FREE PARKING, is easily accessible from INTERSTATES 5 and 80, and is also close to various dining and shopping choices in the Natomas area.

Flexible telework is allowable for this position.

 

After 90 days, a hybrid schedule may be allowable based on operational needs for employees who can perform their essential functions remotely and/or whose duties are conducive to teleworking per DPFI's Telework Policy and in accordance with Government Code Sections 14200 – 14203 for employees residing in California.

 

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-372325
Position #(s):
410-181-5157-901
Working Title:
Intake Analyst
Classification:
STAFF SERVICES ANALYST
$3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
# of Positions:
1
Work Location:
Sacramento County
Job Type:
12 Month Limited Term - Full Time

Department Information

The Department of Financial Protection and Innovation (DFPI) protects consumers and oversees financial service providers and products. The DFPI supervises the operations of state-licensed financial institutions, including banks, credit unions and money transmitters. Additionally, the DFPI licenses and regulates a variety of financial service providers, including securities brokers and dealers, investment advisers, payday lenders and other consumer finance lenders. The DFPI offers benefit packages, competitive salary, a robust training program and opportunities for advancement.  

Department Website: https://dfpi.ca.gov/

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/8/2023

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Financial Protection and Innovation
Attn: Kiley Hanchen
Human Resources Office
2101 Arena Blvd.
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Financial Protection and Innovation
Kiley Hanchen
Human Resources Office
2101 Arena Blvd.
Sacramento, CA 95834
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required for this position according to the instructions provided. Application packages received without an SOQ as described may not be considered. Please see the Statement of Qualifications Instructions below for specific instructions regarding your SOQ response. Resumes, cover letters, and/or other documents do not take the place of this requirement.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


Ability to:

  • Be a self-starter and interested in assuming non-routine tasks.
  • To think creatively and outside of the 'norm' is critical for successful performance in this position.
  • To adapt to ever changing requirements. 
  • Communicate well, both orally and in writing. 
  • Be highly detailed oriented. 
  • Work independently and collaborate as part of a team.
  • Problem solve and demonstrate strong time management skills. 
  • Analyze information to make informed decisions. 
  • Maintain accountability and dependability. 


Knowledge of:

  • Customer Service.
  • Working with the public to provide courteous and reliable service.
  • Proficiency with personal computers.
  • Understanding Microsoft applications and business/professional software.

Benefits

State employees may be eligible for health, dental, vision and leave benefits, as well as retirement programs and other benefits.  Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements, which are contracts negotiated between the State of California and employee organizations that define employees’ wages, hours and conditions of employment.  Other possible benefits include:

  • Alternate Work Schedules
  • Telework
  • Reimbursement Accounts

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://dfpi.ca.gov/
Human Resources Contact:
Kiley Hanchen
(916) 883-8066
Kiley.hanchen@dfpi.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Angelina Endsley
(916) 576-4938
eeo@dfpi.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS INSTRUCTIONS

To be considered for this position, applicants must submit a Statement of Qualifications (SOQ) according to these instructions. The SOQ serves as documentation of your ability to present information clearly and concisely in writing. This document must be typed using Arial 12-pt font, 1” margins and no more than two pages in length and include your first and last name in the upper left-hand corner. Each question must be addressed separately and numerically.  Responses to the questions are to be numbered in the same order as listed below. Resumes, and cover letters do not take the place of the Statement of Qualifications. Applications submitted without a proper SOQ response will not be considered.

 

Please address the following questions separately and in numerical order:

1. Describe your experience tracking analytics for contact centers.

2. Describe your ability in working independently, including how you maintain productivity and accuracy in your work product.


Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job