Job Posting: Hearing and Appeals Analyst

Department of Public Health

JC-373088
-
Hearing and Appeals Analyst
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,518.00 - $6,907.00 per Month

Final Filing Date: 6/2/2023

Job Description and Duties

This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by advancing the health and well-being of California’s diverse people and communities.  As an employee of the Policy and Planning Branch, the incumbent serves as part of a team that monitors, improves, and implements local and statewide policies which protect and serve Women, Infants, and Children (WIC) Program participants, vendors, and local agencies.

The incumbent works under the general direction of the Chief, Vendor Policy and Regulations Unit (VPRU), Staff Services Manager I (SSM I). The Associate Governmental Program Analyst (AGPA) works in collaboration with the CDPH Office of Legal Services in conducting administrative appeal hearings for the WIC Program. Provides assistance to WIC staff to aid in the preparation of oral testimony at administrative appeal hearings. Advises and trains Division staff on regulations governing compliance investigations, routine monitoring process, and termination process. Serves as a subject matter expert on specific policies related to WIC vendor issues.  Provides consultation on vendor policy by preparing guidelines, providing policy interpretation, and assisting in the implementation process to ensure effective policy application of WIC vendors throughout the state. This position may require up to 25% statewide travel, with possible overnight stay(s).

This position is primarily a remote centered position (telework), with an occasional need to report to the office, in Natomas/Sacramento, based on business need.


Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/CDPHRecruitment

You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-373088
Position #(s):
580-510-5393-725
Working Title:
Hearing and Appeals Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,518.00 - $6,907.00 A
STAFF SERVICES ANALYST
$3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Women, Infants, and Children Program (WIC) has been part of the nation’s nutrition safety net for over 40 years.

Extensive research has found WIC to be a cost-effective investment that leads to healthier infants, more nutritious diets, health care for children, and subsequently higher academic achievement for students. WIC helps families receive healthy food, nutrition education, breastfeeding support, and referrals to healthcare and other community services.

Like other divisions within the California Department of Public Health (CDPH), WIC builds its program by addressing social determinants of health. WIC impacts the life course by promoting health practices that can ultimately improve life outcomes often experienced by vulnerable communities.

WIC serves babies and children up to age five, pregnant women, and new mothers. Dads, grandparents, foster parents of young children, and working families are welcome at WIC too!

Monthly, nearly one million WIC participants can find support at one of 84 local agencies which offer services at more than 500 sites throughout California. WIC participants can redeem their food benefits at approximately 3,800 grocers who are authorized to serve WIC families.

In 2019 - 2020, the WIC Division implemented a new Electronic Benefits Transfer (EBT) card called the California WIC Card and a new management information system that will allow WIC participants to be served more efficiently.

Department Information continued below.

Special Requirements

For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.

A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (373088) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.

 

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.

If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 6/2/2023

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Public Health
Attn: Classification & Certification Unit
P.O. Box 997378
MS 1700-1702
Sacramento, CA 95899-7378

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Public Health
Classification & Certification Unit
1615 Capitol Avenue Suite 73.430
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    Please see Statement of Qualifications instructions below at end of posting.  Any applications received that do not provide a written response to the SOQ will not be scored/reviewed.  

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  1. Ability to work both independently and in a team environment
  2. Ability to handle “sensitive and confidential issues”
  3. Ability to communication effectively with staff at various levels, external agencies, and the general public
  4. Demonstrate excellent verbal and written communication skills including reviewing and editing documents

Experience In:

  1. Working independently and/or in a team environment
  2. Coordinating with others to accomplish work-related assignments
  3. Managing, prioritizing, and meeting multiple deadlines in a fast-paced work environment

Knowledge Of:

  1. State and federal policies and regulations are it related to the WIC Program
  2. Information gathering techniques
  3. Microsoft Outlook or other scheduling software

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
Malory Snoke
(916) 928-8547
malory.snoke@cdph.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 445-0938
CivilRights@Cdph.CA.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

STATEMENT OF QUALIFICATIONS INSTRUCTIONS

A Statement of Qualifications (SOQ) highlighting your qualifying experience must accompany the application. Resumes, letters, and other materials will not be considered as responses to the SOQ. The completed SOQ should be more than one (1) page but no more than two (2) pages in length using 12-point font.

 

Please describe how your experience, knowledge, and skills qualify you for this position. Address the Duty Statement and the Desirable Qualifications listed in the Job Posting.

Department Information continued:

About the CDPH/WIC Family

Over 200 state staff work at California Department of Public Health’s WIC Division, headquartered at the Natomas campus in Sacramento.  WIC is committed to a hybrid workforce and the state provides a modest stipend for those who fully and partially work from home. Staff are provided with a computer or laptop, camera, and large screen to conduct their work. We build our unit teams virtually and maintain contact with stakeholders by being on camera to solidify our relationships.

The WIC Division is led by senior managers administering a Local Services Branch, Vendor Management Branch, Policy and Planning Branch, the Data Analysis, Research, and Evaluation Section, and the Operations team.  Through these branches, support staff, analysts, specialists, researchers, and nutritionists serve the needs of WIC families.

CDPH employees are required to be California residents. They can live anywhere within California and do not necessarily have to live near a CDPH office; however, they are required to be in the office when needed (e.g., any regular in office days, to provide or receive training, attend mandatory in person meetings, etc.). If employees are required to go into the office more frequently and/or on short notice, living farther away may not be feasible, but that is for you and them to decide. Programs need to set clear expectations with the candidate during the interview and/or job offer process, and candidates need to be made aware that they will not be reimbursed for any expenses incurred for traveling to their headquarters office location.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job