Job Posting: Staff Services Manager I (Supervisory)

California Civil Rights Department

Staff Services Manager I (Supervisory)

$6,563.00 - $8,153.00 per Month

Final Filing Date: 6/9/2023

Job Description and Duties

Under the supervision of the Staff Services Manager II of Quality Assurance and Reporting Unit (QARU), the Staff Services Manager I (Supervisory) (SSM I – Supervisory) serves as the supervisor of the Appeals & Reporting Section. The incumbent efficiently handles and decides the more complex appeals, provides general program assistance, and divisional leadership. The incumbent must exercise good judgment in all interactions with external stakeholders as well as with internal executives, managers, and staff. The incumbent must be proactive, act independently, conduct themselves in an effective and professional manner, and ensure that staff in the Appeals & Reporting Section have necessary information, training, and tools.

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You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation.


  • Requires ability to effectively handle stress and work in a noisy and fast paced environment.
  • Requires daily use of a personal computer and related software applications at a workstation.
  • Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties, with or without reasonable accommodations and modifications to facilitate such tasks.
  • Requires prolonged use of a workstation for 6.5 to 7 hours per day.
  • Requires punctual and regular attendance.
  • May require travel.


The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be an exhaustive list of all responsibilities, duties, skill, required abilities or qualifications associated with this job.

              Minimum Requirements

              You will find the Minimum Requirements in the Class Specification.

              Position Details

              Job Code #:
              Position #(s):
              Working Title:
              Staff Services Manager I (Supervisory)
              $6,563.00 - $8,153.00
              # of Positions:
              Work Location:
              United States
              Job Type:
              Permanent, Full Time
              Work Shift:
              8:00 am to 5:00 pm
              Work Week:
              Monday to Friday

              Department Information

              The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California.  CRD’s mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.


              The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

              The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

              As operationally allowed, telework is available for employees who can perform their essential functions remotely. The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

              Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

              This position may be filled in our Elk Grove, Los Angeles or Riverside office.


              Department Website:

              Application Instructions

              Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

              Final Filing Date: 6/9/2023

              Who May Apply

              Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

              Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
              Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

              How To Apply

              Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

              Address for Mailing Application Packages

              You may submit your application and any applicable or required documents to:

              California Civil Rights Department
              Attn: Cristina Granado
              2218 Kausen Drive
              Suite 100
              Elk Grove, CA 95758

              Address for Drop-Off Application Packages

              You may drop off your application and any applicable or required documents at:

              California Civil Rights Department
              Cristina Granado
              2218 Kausen Drive
              Suite 100
              Elk Grove, CA 95758
              08:00 AM - 05:00 PM

              Required Application Package Documents

              The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

              • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
              • Resume is optional. It may be included, but is not required.
              • Statement of Qualifications - SOQ is required, see information below.
              Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

              Desirable Qualifications

              In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


              • Experience in or knowledge of the California Fair Employment and Housing Act (FEHA).
              • Experience in or knowledge of CRD appeals process, complaint process, investigative techniques, and/or settlement of complaints.
              • Experience working as a project leader or coordinating efforts of representatives on projects.
              • Experience leading groups in meeting monthly goals.
              • Experience managing a team with different skill levels.
              • Exceptional communication skills, both verbal and in writing.
              • Ability to communicate effectively and establish and maintain cooperative working relationships with co-workers and members of the public and display excellent customer service skills.
              • Ability to operate a computer and knowledge of Excel and Word software programs.
              • Ability to interpret and apply laws and regulations to specific situations.
              • Ability to follow oral and written instruction and established procedures.
              • Ability to gather and analyze facts and evidence, reason logically, draw valid conclusions, and make appropriate recommendations and participate effectively in investigations and interviews.
              • Ability to synthesize information to identify patterns across multiple cases.
              • Ability to prepare written documents and accurate detailed reports clearly and concisely.
              • Ability to exercise tact, discretion, and good judgment.
              • Ability to prioritize multiple assignments with competing deadlines.
              • Ability to speak a second language (bilingual) or American Sign Language.


              For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:

              Contact Information

              The Human Resources Contact is available to answer questions regarding the position or application process.

              Department Website:
              Human Resources Contact:
              Cristina Granado
              (916) 585-7125

              Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

              EEO Contact:
              EEO OFFICER
              (213) 723-6024
              California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

              Statement of Qualifications

              Statement of Qualifications (SOQ)
              Staff Services Manager I (Supervisory)

              Special Requirements: A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ is a narrative discussion of how the candidate’s education, training, experience, and skills meet the desirable qualifications and demonstrate the candidate’s ability to perform the job duties listed in this bulletin. The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely in writing.


              Your SOQ should be no longer than two (2) pages in length, single spaced, 12-point Arial font. Each individual response must be numbered and include the full text of the question prior to each response.


              1. Based on your review of the duty statement, describe what in your background and experience will be helpful in accomplishing the responsibilities of this position.
              2. The person in this position will make decisions or solve problems that require hard thinking and careful analysis. This person will also use fact finding skills to gain information needed to solve problems. Tell us about an experience that demonstrates your ability to research and analyze information allowing you to solve a problem and come to a decision.
              3. Describe your management style and how your style has helped you lead a team with different skill levels.


              Application packets received without the SOQ may not be considered.

              Equal Opportunity Employer

              The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

              It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

              Application Methods:
              Electronic (Using your CalCareer Account)
              By Mail