Job Posting: Staff Services Manager II (Supervisory)

California Civil Rights Department

Staff Services Manager II (Supervisory)

$7,204.00 - $8,950.00 per Month

Final Filing Date: 6/15/2023

Job Description and Duties

Spanish bilingual required

Are you interested in making sure all Californians are able to understand and enjoy their civil rights? Do you appreciate the flexibility of remote work and opportunities to work in communities across California? Would you embrace the chance to help shape and lead programming for the largest state civil rights agency in the country? If so, the Civil Rights Department (Department) has an exciting job opportunity for you. 

The incumbent, a Staff Services Manager II (Supervisory) (SSM II - Sup), reports to the Assistant Deputy Director of the Outreach and Education unit. The incumbent leads the Outreach and Education unit’s in-person engagement team and helps develop and guide the unit’s in-person education and outreach efforts. The incumbent must be fluent (written and oral) in Spanish, and will utilize Spanish and English (both written and oral) to perform job duties. The incumbent represents the department externally, presenting in Spanish and English to a variety of audiences and stakeholders about the work of the Civil Rights Department (CRD) and California civil rights law, and generally assists in daily activities of the Outreach and Education unit. The incumbent works closely with community organizations and other governmental entities to establish effective partnerships and provide outreach and education to Spanish speaking and other individuals and communities across California.

Please let us know how you heard about our position by taking this brief survey.

You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation. The following abilities are required:


  • Effectively handle stress;
  • Work in a fast-paced environment;
  • Effectively manage many projects simultaneously;
  • Communicate effectively with colleagues regarding work assignments;
  • Demonstrate a high level of professional accountability;
  • Daily use of a telephone and computer for up to 6.5 to 7 hours per day;
  • Prolonged sitting and/or standing at a desk for 6.5 to 7 hours per day;
  • Requires ability to complete tasks that typically may require making repetitive hand movements in the performance of daily duties;
  • Punctual and excellent attendance;
  • Frequent travel around the state to attend events, meet with stakeholders, visit other CRD offices, and other departmental business.


The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be an exhaustive list of all responsibilities, duties, skill, required abilities or qualifications associated with this job.

              Minimum Requirements

              You will find the Minimum Requirements in the Class Specification.

              Position Details

              Job Code #:
              Position #(s):
              Working Title:
              Staff Services Manager II (Supervisory)
              $7,204.00 - $8,950.00
              # of Positions:
              Work Location:
              United States
              Job Type:
              Permanent, Full Time
              Work Shift:
              8:00 am to 5:00 pm
              Work Week:
              Monday to Friday

              Department Information

              The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California.  CRD’s mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.


              The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

              The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

              As operationally allowed, telework is available for employees who can perform their essential functions remotely. The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

              Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

              This position may be filled in one of our offices below.

              • Bakersfield
              • Elk Grove
              • Fresno
              • Los Angeles
              • Oakland
              • Riverside 


              Department Website:

              Special Requirements

              • The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

              Application Instructions

              Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

              Final Filing Date: 6/15/2023

              Who May Apply

              Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

              Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
              Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

              How To Apply

              Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

              Address for Mailing Application Packages

              You may submit your application and any applicable or required documents to:

              California Civil Rights Department
              Attn: Cristina Granado
              2218 Kausen Drive
              Suite 100
              Elk Grove, CA 95758

              Address for Drop-Off Application Packages

              You may drop off your application and any applicable or required documents at:

              California Civil Rights Department
              Cristina Granado
              2218 Kausen Drive
              Suite 100
              Elk Grove, CA 95758
              08:00 AM - 05:00 PM

              Required Application Package Documents

              The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

              • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
              • Resume is optional. It may be included, but is not required.
              • Statement of Qualifications - SOQ is required, see information below.
              Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

              Desirable Qualifications

              In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

              • Significant skill and comfort with public presentations and trainings;
              • Experience designing curricula and/or producing informational content for public education;
              • Ability to make difficult or complex topics accessible to a wide variety of audiences while maintaining accuracy;
              • Fluency or proficiency in multiple languages (beyond the position’s required English and Spanish fluency), including ASL or another signed language;
              • Exceptional communication skills, both verbal and in writing;
              • Ability to connect with diverse communities, industries, and other stakeholders throughout California; 
              • Experience with community organizing, community outreach, partnership building, or related activities;
              • Experience creating and/or leading public education initiatives;
              • Ability to deal creatively, tactfully, and effectively with sensitive issues related to civil rights law enforcement; 
              • Ability to communicate effectively and establish and maintain cooperative working relationships with co-workers and members of the public and display excellent customer service skills;
              • Ability to work effectively both as part of a team and independently; 
              • Experience managing or acting in a lead capacity for, but not limited to:
                • Assisting with training and staff development
                • Understanding of the progressive discipline process
                • Reviewing the work of others
              • Experience leading a team and working as a project leader or coordinating efforts of representatives on projects;
              • Adept and supportive people management skills, including the ability to manage up and down;
              • Strong time management and organizational and accountability practices; 
              • Ability to operate a computer and knowledge of Excel and Word software programs;
              • Grant and/or contract management experience;
              • Knowledge of California’s civil rights laws, including the Fair Employment and Housing Act (FEHA), the Ralph Civil Rights Act, and the Unruh Civil Rights Act; 
              • Ability to exercise tact, discretion, and good judgment;
              • Ability to prioritize multiple assignments with competing deadlines;


              For information regarding available employee benefits, please visit the California State Civil Service Employee Benefits Summary page on the California Department of Human Resources’ website at:

              Contact Information

              The Human Resources Contact is available to answer questions regarding the position or application process.

              Department Website:
              Human Resources Contact:
              Cristina Granado
              (916) 585-7125

              Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

              EEO Contact:
              EEO OFFICER
              (213) 723-6024
              California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

              Statement of Qualifications

              Statement of Qualifications (SOQ)
              Staff Services Manager II (Supervisory)

              A Statement of Qualifications (SOQ) is required and must be submitted with your application. Application packets received without an SOQ will not be considered. The SOQ serves as a documentation of a candidate’s ability to present information clearly and concisely in writing. Your response to the statement below should be no more than 4 pages in length, single spaced, and 12-point font.


              1. Describe your education, training, and experience relevant to leading and conducting community-based, multi-lingual outreach and education within diverse communities.
              2. Describe your approach to creating and disseminating complex information to a wide range of audiences.
              3. Describe your education, training, and experience developing and implementing novel public education initiatives.
              4. Describe your training and experience with: (a) project management; (b) data collection and analysis; (c) program evaluation; and (d) the development of community-centered policies and practices.  
              5. Describe your leadership style and how you approach managing staff working on an array of independent projects while accomplishing your own, non-managerial work duties.

              Equal Opportunity Employer

              The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

              It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

              Application Methods:
              Electronic (Using your CalCareer Account)
              By Mail