Job Posting: Public Engagement Manager

Department of Cannabis Control

JC-388431
-
Public Engagement Manager
C. E. A.

$9,471.00 - $11,463.00 per Month

Final Filing Date: 9/29/2023

Job Description and Duties

Under the direction of the Deputy Director of Public Affairs, the CEA-A (Public Engagement Manager) performs the highly complex tasks related to the strategy, planning, and execution of stakeholder engagement and communication. The Public Engagement Manager will also oversee and direct the Department of Cannabis Control’s (Department) Partner Engagement and the Education and Outreach and Customer Service Sections. A strong candidate will know how to manage and prioritize multiple projects, be a strong writer and communicator and build strong relationships as a critical liaison and spokesperson for the Department.

The Public Engagement Manager is responsible for cultivating cooperative relationships with community partners, including licensees, industry organizations, public health officials, state departments, and others. They will manage the development of critical outreach strategies, oversee the development of public education resources, and inform and monitor awareness campaigns in partnership with the Department Public Affairs Deputy Director. The Public Engagement Manager will participate in community events, meetings, panels, webinars and other professional gatherings, and make recommendations for executive team participation where appropriate.

Working closely with community partners and across Department Divisions, they will be expected to develop metrics to evaluate cannabis industry trends, licensee resource recommendations and information needs, and data requests. These metric-based assessment will serve as the foundation for recommendations to the executive team, including but not limited to policy changes, customer service support, and compliance and licensing process improvements.

Applicants must answer the questions located within the "Examination Information" section of this post or they will not be considered for this position. These questions are considered the "exam" to identify eligible applications.

To learn more about this exciting leadership opportunity, please contact the Exam Analyst, Melody McLean, by email at Melody.McLean@cannabis.ca.gov or by phone at (279) 217-3589.

For more information about Career Executive Assignments:  https://www.calhr.ca.gov/employees/Pages/cea-job-info.aspx

You will find additional information about the job in the Duty Statement.

Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

    Additional Documents

    Position Details

    Job Code #:
    JC-388431
    Position #(s):
    592-510-7500-001
    Working Title:
    Public Engagement Manager
    Classification:
    C. E. A.
    $9,471.00 - $11,463.00 A
    # of Positions:
    1
    Work Location:
    Sacramento County
    Job Type:
    Career Executive Assignment - Non Tenured, Full Time

    Department Information

    The Department of Cannabis Control is an innovative department that believes in putting its values to practice every day as it works to foster a safe, equitable and sustainable cannabis market. We are self-reflective, growth-oriented, resilient, and determined!

    Department Mission: Through innovative policies and effective implementation, the Department of Cannabis Control advances and facilitates a well regulated, legal market that benefits all Californians."

    We support telework!

    Department Website: https://cannabis.ca.gov/

    Special Requirements

    Conflict of Interest (COI) - This position is subject to COI Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1st, and within 30 days of leaving office.

    Travel - The incumbent is required to travel throughout California by various methods of transportation.

    Department of Motor Vehicles (DMV) Employer Pull Notice (EPN) Program - The incumbent shall participate in DMV’s EPN Program, which is a process for providing the Department with a report showing the driver’s current public record as recorded by the DMV, and any subsequent convictions, failures to appear, accidents, driver’s license suspensions, driver’s license revocations, or any other actions taken against the driving privilege or license, added to the driver’s DMV record.

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 9/29/2023

    Who May Apply

    Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Cannabis Control
    Attn: Exams JC-388431
    P.O. Box 419106
    Rancho Cordova, CA 95741

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Cannabis Control
    Attn: Exams JC-388431
    2920 Kilgore Road
    Rancho Cordova, CA 95670
    The drop off location is non-operational on weekends and holidays.
    08:00 AM - 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications - A Statement of Qualifications (SOQ) is required. Applicants who fail to submit or complete the SOQ as instructed will be eliminated from the examination process. Please see notes under the "Examination Information" section below for the SOQ requirements.
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Examination Qualification Requirements

    All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

    Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

    General Qualifications

    State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.

    Knowledge and Abilities

    Applicants must demonstrate the ability to perform high administrative and policy – influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

    1. Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; personnel management techniques; the Department’s or Agency’s Equal Employment Opportunity (EEO) Program objectives; and a manager’s role in EEO.

    2. Ability to plan, organize and direct the work of multi-disciplinary professional and administrative staff; analyze administrative policies, organizational procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide variety of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public and the Legislative and Executive Branches; analyze complex problems and recommend effective courses of action; prepare and review reports; and effectively contribute to the Department’s or Agency’s EEO objectives.

    These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

    CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

    CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

    CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:


    A strong candidate will be able to manage and prioritize multiple projects, be a strong writer and communicator, and build strong relationships with partners across the state. If you have experience acting as a spokesperson and working in a dynamic and fast-paced environment.

    Examination Information

    The examination process will consist of a thorough evaluation of the applicant’s Statement of Qualifications (SOQ). An SOQ is a narrative description of how an applicant’s education, experience, knowledge, skills and abilities meet the qualifications for this position. Each applicant must complete and submit their SOQ responding to all factors numbered below. 

    Please note: Applicants who fail to submit a SOQ will be eliminated from the examination. Resumes and cover letters do not take the place of the SOQ.

    When completing the SOQ, applicants must follow these guidelines below. An SOQ that does not conform to these guidelines may be given a disqualifying score.

    • Responses must be typed and limited to three (3) pages using no smaller than 12-point Arial font.

    • Number your responses to match the question asked – some may have multiple parts.

    • Be specific with your responses and provide tangible examples. Indicate in each response your total years of experience, your job title or civil service classification performing the activities in the response.

    1. Describe your experience leading an education and outreach office on sensitive and complex matters with statewide impact.

    2. Describe your experience acting as a spokesperson for an organization.

    3. Describe your experience leading a customer service division, developing metrics and using findings to support policy decisions.

    4. Describe your experience in developing talking points, and speeches.

    5. Please provide a writing sample. This can be a memo, policy recommendation, public engagement or outreach plan, or any other professional work.

    If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

    A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

    The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

    Hiring interviews for the Job may be conducted with the most qualified candidates.

    The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

    Special Testing Arrangements

    If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

    Benefits

    Benefit information can be found on the CalHR website and the CalPERS website.

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website: https://cannabis.ca.gov/
    Human Resources Contact:
    Melody McLean
    (279) 217-3589
    melody.mclean@cannabis.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    EEO Contact
    (916) 891-7478
    EEO@cannabis.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Instructions

    Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

    Applicants who wish to submit hard copy applications shall use the most current version of the State application (STD. 678). https://jobs.ca.gov/pdf/std678.pdf

    Applicants who fail to submit the most current version of the STD. 678 may be disqualified.

    Electronic Submission: Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.

    U.S Postal Service Mail:     Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.

    Hand Delivery: Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.

    Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact HR@cannabis.ca.gov for all other questions, regarding your CalHR CalCareer account, you may contact the CalCareer unit at (866)844-8671.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job