Job Posting: Office Technician Team 1

California Civil Rights Department

JC-401608
-
Office Technician Team 1
OFFICE TECHNICIAN (TYPING)

$3,369.00 - $4,343.00 per Month

Final Filing Date: 11/29/2023

Job Description and Duties

Under the general supervision of the Staff Services Manager II, the incumbent is responsible for performing a variety of clerical functions for the District Office.  The Office Technician (Typing) provides quality service and accurate information to the public by triaging complaint inquiries for jurisdiction and simple prima facie as it relates to complaints of employment and housing discrimination, denial of services by a public accommodation, and acts of hate violence under the Fair Employment and Housing Act, Ralph Civil Rights Act, Unruh Civil Rights Act,  Disabled Persons Act, California Trafficking Victims Protection Act, and as set forth in Government Code 11135. The incumbent must be able to effectively and efficiently manage the constant clerical processing of case files and a very heavy, repetitive workload.


Please let us know how you heard about our position by taking this brief survey CRD Human Resources Survey (Rev. Oct 2022) (surveymonkey.com)


You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation.

 

  • Requires daily use of a personal computer and related software applications at a workstation.
  • Requires ability to complete tasks that typically may require making repetitive hand movements in the performance of daily duties, with or without reasonable accommodations and modifications to facilitate such tasks.
  • Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day.
  • Requires punctual and regular attendance.
  • Requires ability to effectively handle stress.
  •  Knowledge of Excel and Word Software programs.

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.

    Additional Documents

    Position Details

    Job Code #:
    JC-401608
    Position #(s):
    326-258-1139-010
    326-258-1139-009
    Working Title:
    Office Technician Team 1
    Classification:
    OFFICE TECHNICIAN (TYPING)
    $3,369.00 - $4,343.00
    # of Positions:
    2
    Work Location:
    Fresno County
    Telework:
    Hybrid
    Job Type:
    Permanent, Full Time
    Work Week:
    Monday - Friday

    Department Information

    The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California. CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.

     

    The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

    The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

    As operationally allowed, telework is available for employees who can perform their essential functions remotely. The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

    Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

    FRESNO
    1277 E. Alluvial Avenue, Suite 101
    Fresno, CA 93720
    Department Website: www.calcivilrights.ca.gov

    Special Requirements

    • The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

    For additional application instructions follow the link below.


    https://www.calcareers.ca.gov/CalHRPublic/Landing/StateEmployees.aspx

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 11/29/2023

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.     Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    California Civil Rights Department
    Attn: Human Resources Office - Yucary Padilla
    2218 Kausen Drive
    Suite 100
    Elk Grove, CA 95758

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    California Civil Rights Department
    Human Resources Office - Yucary Padilla
    2218 Kausen Drive
    Suite 100
    Elk Grove, CA 95758
    Applications can be dropped off with receptionist when entering building.
    09:00 AM - 04:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Other - Please provide a certified typing certificate with a minimum of 40 wpm.
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
    • Good oral communication skills: Active listener able to give full attention to callers and to convey information clearly and effectively.
    • Dependable, reliable and responsible, good attendance
    • Able to maintain composure and diffuse disgruntled complainants.
    • Ability to take written and oral instruction.
    • Ability to type at a speed of not less than 40 words per minute from ordinary manuscript or printed or typewritten material.
    • Ability to manage multiple incoming calls, committed to providing exceptional customer service to all persons including giving accurate and detailed department processing steps. 
    • Excellent knowledge of clerical procedures including scanning, photocopying, and processing mail.
    • Able to handle difficult situations and persons tactfully, exceptional knowledge of computers and relevant software applications.

    Benefits

    There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

     

    Contact Information

    The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

    Department Website: www.calcivilrights.ca.gov
    Human Resources Contact:
    Yucary Padilla
    (916) 957-0350
    Yucary.Padilla@calcivilrights.ca.gov
    Hiring Unit Contact:
    James Baca
    (916) 964-1921 ext:
    james.baca@calcivilrights.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    EEO OFFICER
    (213) 337-4469
    Brenda.Valle-Balderrama@calcivilrights.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Statement of Qualifications

     

    Additional Application Instructions

    Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

    All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:
    • "To" and "from" dates (month/day/year)
    • Hours worked per week
    • Private sector job titles
    • Supervisor name and phone number
    • Job duties performed
    • State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).
    Transcripts: If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here. 
    Personally Identifiable Information:
    Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job