Job Posting: Communications Analyst

California Civil Rights Department

Communications Analyst

$5,518.00 - $6,907.00 per Month

Final Filing Date: 11/30/2023

Job Description and Duties

Are you looking for fast-paced and challenging work in a communication center?  Do you enjoy the flexibility of remote work?  Do you have excellent attention to detail?  Would you embrace the challenges and rewards of working for a department responsible for protecting the civil rights of all Californians? If so, the Civil Rights Department (CRD) may be a great fit for you.  Our core values are Accountability, Commitment to Justice, Customer Service, Excellence, Fairness, Integrity, and Teamwork.  Our communication center prides itself on providing superior customer service to the people of California.


We are seeking a communications analyst. Under the general direction of the Staff Services Manager II, you will demonstrate your analytical skills and excellent attention to detail by responding to challenging emails from the public.  You will showcase your writing skills by crafting standard email response macros for frequently asked questions.  You will assist the Department in ensuring equal and equitable access to our services by reviewing and responding to requests for reasonable accommodations. You may assist the SSM II in resolving the most critical or sensitive issues presented, and you will provide backup for the Language Services Analyst.


This position is eligible for remote work within California based on departmental guidelines and operational needs. Occasional in-office presence may be required at one of CRD’s six California offices located in Elk Grove, Oakland, Fresno, Bakersfield, Los Angeles, or Riverside.  A Staff Services Analyst may be considered.


Please let us know how you heard about our position by taking this brief survey.

You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job.


  • Requires ability to effectively handle stress of multiple demands and deadlines, and work in a fast-paced environment.
  • Requires daily use of a personal computer and related software applications at a workstation.
  • Requires ability to complete tasks that require repetitive hand movements in the performance of daily duties.
  • Requires prolonged sitting and/or standing at a workstation for 6.5 to 7 hours per day.
  • Requires punctual and regular attendance.


The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with this job.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Position Details

Job Code #:
Position #(s):
Working Title:
Communications Analyst
$5,518.00 - $6,907.00
$3,534.00 - $5,744.00
# of Positions:
Work Location:
United States
Job Type:
Permanent, Full Time
Work Shift:
8:00 am to 5:00 pm
Work Week:
Monday to Friday

Department Information

The Civil Rights Department (CRD or Department) is the civil rights enforcement agency for the State of California. CRD's mission is to protect all people in California from employment, housing and public accommodation discrimination, human trafficking, and hate violence.


The CRD is the largest state civil rights enforcement agency in the country. It enforces the California Fair Employment and Housing Act (FEHA), Unruh Civil Rights Act, Disabled Persons Act, Ralph Civil Rights Act, and the California Trafficking Victims Protection Act. The Department has jurisdiction over both private and public entities operating within the State of California, including corporate entities, private sector companies that contract with the State of California, and all State departments and local governments. 

The CRD receives, investigates, conciliates, and initiates individual and systemic discrimination complaints in its five offices throughout California. CRD litigates individual, class, group and systemic cases in all California jurisdictions, including state and federal courts. It leads education and outreach efforts to stakeholders and the public, and has an active regulatory and legislative program.

Telework Opportunity

As operationally allowed, telework is available for employees who can perform their essential functions remotely. The selected candidate will be assigned and may be required to travel to a CRD designated home office for business purposes.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

This position is eligible for remote work within California, based on departmental guidelines and operational needs. Occasional in-office presence may be required at one of CRD’s six California offices located in the following cities:

  • Bakersfield
  • Elk Grove
  • Fresno
  • Los Angeles
  • Oakland
  • Riverside

The selected candidate will be assigned and may be required to travel to a CRD-designated home office for business purposes. The CRD home office location will be assigned based on the closest geographical home location of the candidate.

Department Website:

Special Requirements

To find out additional information on how to apply for a state job, please follow the link below. For example, you can locate job-specific positions or veteran preference information. If you have questions about filling out the application, please get in touch with the Human Resource Analyst. If you have questions about the position, please get in touch with the hiring manager. We review your job application to determine if you meet the minimum qualifications. Please ensure to provide detailed information in your application.


Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/30/2023

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Civil Rights Department
Attn: Cristina Granado
2218 Kausen Drive
Suite 100
Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Civil Rights Department
Cristina Granado
2218 Kausen Drive
Suite 100
Elk Grove, CA 95758
09:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - SOQ is required, see information below.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Excellent grammar and strong writing skills.
  • Ability to communicate effectively and establish and maintain cooperative working relationships with co-workers and members of the public
  • Demonstrated experience providing excellent customer  service
  • Ability to operate a computer and significant knowledge of Excel and Word software programs.
  • Ability to interpret and apply laws and regulations to specific situations.
  • Ability to follow oral and written instruction and established procedures.
  • Ability to prepare written documents and accurate detailed reports clearly and concisely.
  • Ability to work independently and as a member of a team.
  • Excellent work ethic.
  • Excellent attendance and punctuality.
  • Strong organizational skills.
  • Ability to independently prioritize workload according to business needs.
  • Bilingual in Spanish is preferred, but not required.


There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:


Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:
Human Resources Contact:
Cristina Granado
(916) 957-0340
Hiring Unit Contact:
Demetrice de Ville
(916) 509-3881

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
(213) 723-6024
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

Statement of Qualifiquations (SOQ)



A State of Qualifications is required. A resume does not replace a SOQ. Applications submitted without a SOQ will not be considered.

Please limit the SOQ to two pages, single-spaced, in a 14-point Arial font. Include your name and the job control number on the top right corner of the first page.

1.     Describe your learning style.  How do you learn new information? What tools do you use for information retention?

2.     Explain how your skills and experience align with the duty statement for this position.  

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with “see resume” in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

• "To" and "From" dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).



If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here. 

Personal Identifying Information
Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

We review your application to determine if you meet the minimum qualifications. Please ensure to provide detailed information on your application.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail