Job Posting: Student Assistant

Employment Development Department

JC-405543
-
Student Assistant
STUDENT ASSISTANT

$17.22 - $23.21 per Hour

Final Filing Date: 5/4/2024

Job Description and Duties

THIS IS A RE-ADVERTISEMENT, IF YOU PREVIOUSLY APPLIED, YOU DO NOT HAVE TO RE-APPLY.

Are you currently enrolled in college? Do you want to impact the lives of California workers who cannot work due to a temporary disability? Then working for State Disability Insurance or Paid Family Leave may be for you! California State Disability Insurance (SDI) is a partial wage-replacement insurance plan for California workers. The student assistant will analyze, investigate, and resolve routine claim issues and inquiries. We seek self-driven, compassionate, quick learners who can analyze information and have excellent written and verbal communication skills. The ideal candidate would be passionate about helping others and delivering quality service to our customers. You will work collaboratively with a diverse and talented group of claims examiners, customer service representatives, and support staff.

Applicants must meet the following eligibility criteria: A college or university student enrolled in at least six (6) semester units or eight (8) quarter units.

This position may work up to 1,500 hours in a 12-consecutive month period. EDD offers flexible scheduling during operating hours designed with your educational success in mind. EDD's operating hours are Monday through Friday from 8:00 am to 5:00 pm.

This position requires working in-person on-site in the local office.

Positions exist in Van Nuys.

You will find additional information about the job in the Duty Statement.

Working Conditions

Customer Service in an office environment.

Visa Sponsorship

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-405543
Position #(s):
280-218-4870-946
Working Title:
Student Assistant
Classification:
STUDENT ASSISTANT
$17.22 - $23.21
A - $17.22 - $18.92
B - $18.42 - $20.25
C - $18.42 - $21.68
D - $21.08 - $23.21
# of Positions:
2
Work Location:
Los Angeles County
Telework:
In Office
Job Type:
Student Assistant
Work Week:
Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations.  For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State.  In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.  Working at EDD presents many opportunities.  If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov

Special Requirements

Students in this position may work up to 1,500 hours in a 12 consecutive month period. 

Students must have the ability to read and write at a level necessary to document activities.

Students who are currently enrolled at an accredited college or university, may apply for this position. Copies of your transcript(s) will be required prior to employment and after completion of each semester thereafter.

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

  •  Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/4/2024

Who May Apply

This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating “preference under Government Code section 18220”. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Attn: Job Control # 405543
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department
Attn: Job Control # 405543
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • School Transcripts
  • Other -
    A Cover Letter is required and must be included.
  • Other -
    Verification of College enrollment
  • Other -
    Must provide proof of application for, or enrollment as a student in, an accredited college or university program.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
The ideal candidate will desire to develop their professional career while assisting disabled workers with their benefit claim. Proficient computer skills (Microsoft Office, Teams) and a customer centric mindset will be essential for this role. Be organized and able to work in a team environment or independently; collaborate with customers, employers, and the medical community (doctors office, hospitals, clinics)

Benefits

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
LaDeana Adams
(818) 901-5779 ext:
Ladeana.Adams@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION:

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job