Job Posting: Chief, Solutions Development Bureau (Telework)

Department of Social Services

JC-426920
-
Chief, Solutions Development Bureau (Telework)
INFORMATION TECHNOLOGY MANAGER I

$8,849.00 - $11,857.00 per Month

Final Filing Date: Until Filled

Job Description and Duties

This advertisement is posted as until filled. Applications will be reviewed on the 12th of every month, and candidates may or may not be selected for interviews. However, the Job Control will remain open until the vacancy is filled.

If you have a passion to be a part of a team that works to serve, aid and protect needy and vulnerable children and adults in ways that strengthen and preserve families then is this is the place for you!

The Information Systems Division works in collaboration with programs and county agencies, to provide solutions to systems that assist families access essentials such as, but not limited to, medical services, care providers, groceries, and transportation. The California Department of Social Services’ (CDSS) Information Systems Division (ISD) has an amazing opportunity for an Information Technology Manager I (ITM I) to lead our Solutions Development Bureau (SDB) team and make a difference in many Californians’ lives. Under the general direction of the of the Chief, Innovative Technology Solutions Branch, the ITM I directs and sets the vision for the SDB team. The ITM I also collaborates with CDSS’s programs, ISD leadership, and other IT experts on setting priorities and plans for team’s delivery to meet CDSS strategic goals.

The following includes the essential duties and/or responsibilities of the ITM I position:

• Directs and sets the vision for the team. Collaborates with ISD and program leadership to set priorities for team’s delivery to achieve solutions and strategic goals. Works closely with project managers, technical supervisors to plan and deliver and support technologies solutions to support CDSS’s mission.
• Manages the day-to-day workload of the team, working to remove impediments and ensuring timely decision making and staff accountability. Ensures that staff comply with departmental policies, procedures, and best practices.
• Works closely with the technical leads and architects to establish and support long-term organizational solutions- and technology policies and procedures. Supports the development of appropriate governance strategies for solutions and data management and operations activities. Researches and evaluates technologies to support solutions development and operations throughout CDSS.
• Oversees licensing and cost monitoring of the ISD solutions, developing strategies to proactively ensure appropriate funding and usage to avoid service disruption.
• Develops road maps and metrics to track progress toward project goals and overall solutions and operations responsibilities.
• Coaches and develops staff, promotes a collaborative environment, and maintains good culture across the team.

Benefits: The state offers comprehensive benefits including health, dental, vision, long-term care and disability insurance, as well as paid leave. Please see the Benefits section below for more details.

Click here to view all the attractive benefits available to state employees!

Telework / Remote Work Information: This position has been designated as eligible for telework. The position may require in-person attendance when requested.

Need help understanding the examination and hiring process? Do you have a question about CDSS? We'd love to hear from you!  Please contact us at Recruiter@dss.ca.gov. Please include the job classification and job control number in the subject line.


You will find additional information about the job in the Duty Statement.

Working Conditions

This work location is very convenient! The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-426920
Position #(s):
800-772-1405-XXX
Working Title:
Chief, Solutions Development Bureau (Telework)
Classification:
INFORMATION TECHNOLOGY MANAGER I
$8,849.00 - $11,857.00
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence. CDSS employees are our most important resource in serving California’s needy and vulnerable children and families.  


Information System Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units. ISD accomplishes this by: effectively managing information systems and equipment; planning, communicating and implementing responsible information technology policies and solutions; and, sharing and transferring information technology knowledge and tools.

CDSS Culture

 

CDSS’ goal is to foster a culture that values diversity, equity, and inclusion within our Department, that actively invites the contribution and participation of all people, and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.   

Special Requirements

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide office transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

 

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for an appointment.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
Attn: Classification & Pay Unit
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Bachelor’s degree in Computer Science, Information Technology, or a closely related field.
• Experience supervising or leading a team responsible for solutions development utilizing SaaS, PaaS and COTS solutions.
• Experience managing after-hours support to update public websites with time-sensitive information.
• Knowledge of state accessibility standards and experience overseeing delivery of ADA complaint web-content.
• Experience managing SharePoint administration and development.
• Knowledge of applications and solutions technologies such as Microsoft Dynamics, Salesforce, SharePoint, Power Platform, and ServiceNow.
• Knowledge of reporting technologies such as Microsoft SQL Server, Oracle, Tableau and Power BI.
• Experience coaching and mentoring team members to help them grow, as well as knowledge of performance management techniques.
• Experience supporting or executing solution or governance processes and strategies.
• Experience working in a collaborative environment, building strong and effective relationships with IT and business units to achieve project goals.
• Strong strategic, analytical, collaboration and creative abilities.
• Knowledge of, and experience with, Agile and project management best practices.
• Ability to exercise initiative, good judgment, honesty, and make timely decisions while maintaining positive and trusting working relationships
• Ability to plan, organize, communicate, and adapt to changing assignments and priorities, and work effectively under pressure to meet deadlines.
• Excellent analytical skills with demonstrated ability to work independently, think logically and creatively, apply a range of analytical and research tools, identify gaps and opportunities for improvement, make sound recommendations, and develop business requirements based on the recommendations.
• Experience fostering an inclusive work environment where diversity of thought is valued and encouraged.

Benefits

There are many benefits to joining our team! The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

 

TRANSPORTATION REIMBURSEMENT

 

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

 

Click here to view all the attractive benefits available to state employees!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Faleena Martinez
(279) 789-0023
Faleena.Martinez@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Those interested in obtaining employment with the California Department of Social Services must apply and compete through the State recruitment process.  Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions.

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Social Services, please contact the Examination Unit at examinations@dss.ca.gov.

Applicant Survey

Please let us know how you learned about this career opportunity by taking the brief survey that follows:  Recruitment Survey

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job