Job Posting: Information Technology Specialist I

CA Housing Finance Agency

JC-427861
-
Information Technology Specialist I
INFORMATION TECHNOLOGY SPECIALIST I

$6,139.00 - $9,932.00 per Month

Final Filing Date: 5/2/2024

Job Description and Duties

*Hybrid telework schedules are available. The amount of telework is at CalHFA's discretion. In-person attendance will be required weekly and is based on operational needs.*

At CalHFA we embrace a culture that is diverse, equitable, and inclusive for everyone by building an organization that is as diverse as the communities we serve. CalHFA believes that diversity provides a competitive advantage, strengthens our innovative capacity, and enhances our ability to succeed and grow.

Division Description
The California Housing Finance Agency’s (CalHFA) Information Technology (IT) Division, implements and maintains systems and information technology infrastructure to improve service to partners and borrowers and keeps CalHFA on the competitive edge of the mortgage industry. IT Division also works with internal employees to maintain and improve CalHFA's network of email and internet services, as well as the many software programs used by other divisions.

Position Summary
Under the direction of the IT Supervisor II, the IT Specialist I is responsible for a variety of work assignments and projects as the HelpDesk\Workstation Support Lead. The IT Specialist I is responsible for using judgment in interpreting and adapting all appropriate tools, resources, and reference material. The IT Specialist I conduct business activities in a professional manner that leads to superior customer satisfaction and delivers services that meet or exceed the customer’s expectations. The successful candidate must possess an advanced knowledge of personal computer systems, a high degree of personal communication skills and the initiative to undertake and complete assigned projects with minimal to no supervision. Occasional travel will be required to aid the monthly CalHFA Board meetings. Performing special projects or emergencies, the incumbent is expected to work, within reason, as many hours as necessary to accomplish their work assignments by specific deadlines. The duties of the Help Desk/Workstation Support Team include the acquisition and maintenance of desktop/laptop systems as well as break/fix support for workstations and printers via the agency’s IT Help Desk.

Please note:
All candidates must submit Examination/Employment Application (STD 678). Candidates who do not thoroughly complete or provide adequate information in the EMPLOYMENT HISTORY SECTION will not be considered for employment.

**CANDIDATE THAT ARE NEW TO STATE EMPLOYMENT WILL BE HIRE AT THE MINIMUM SALARY RANGE OF THE CLASSIFICATION**

Please let us know how you learned about this career opportunity by taking a brief

survey.

You will find additional information about the job in the Duty Statement.

Working Conditions

CalHFA is a high-rise building conveniently located in downtown Sacramento with access to public transportation (light rail and bus) and freeways (I-5, 99, and Business 80). It is a block from Downtown Commons (DOCO), the Golden 1 Center, many restaurants and shopping. CalHFA employees also have access to an on-site ATM and gym located in the building.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-427861
Position #(s):
693-804-1402-XXX
Working Title:
Information Technology Specialist I
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,139.00 - $8,228.00 A
$6,751.00 - $9,048.00 B
$7,413.00 - $9,932.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Headquarters

Department Information

CALIFORNIA HOUSING FINANCE AGENCY

INFORMATION TECHNOLOGY

IT Operations Unit


CalHFA has again been certified as a Great Place To Work for 2023. Join CalHFA and help us to advance and continue our mission of investing in diverse communities with financing programs that help more Californians have a place to call home.


OUR VISION

All Californians living in homes they can afford.


OUR MISSION

Investing in diverse communities with financing programs that help more Californians have a place to call home. For more than 45 years, the California Housing Finance Agency (CalHFA) has supported the needs of low- and moderate-income renters and homebuyers by providing financing and programs with a focus on equity. Established in 1975, CalHFA was chartered as the state's affordable housing lender. The Agency's Multifamily Lending Division finances affordable rental housing through collaborations with developers, local, state, and federal government partners, and more, while its Single Family Division partners with a preferred lender network to provide first-time homebuyers with down payment and closing cost assistance and access to first mortgage loans. CalHFA is a self-supported state agency that doesn't rely on taxpayers’ dollars for its operational costs but regularly administers various state and federal resources on behalf of the state.

Department Website: https://www.calhfa.ca.gov

Special Requirements

In order to be considered for this job vacancy, you must satisfy one of the following requirements:

BE LIST ELIGIBLE:
Successfully complete the competitive State civil service exam for the classification

Information Technology Specialist I exam.


OR

BE TRANSFER ELIGIBLE:
Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250)

OR

BE REINSTATEMENT ELIGIBLE:
Have obtained previous permanent employment with the State of California in the same classification or in a classification that is comparable.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/2/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Housing Finance Agency
Attn: CA Housing Finance Agency
500 Capitol Mall, Suite 1400
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Housing Finance Agency
Mai Mai
500 Capitol Mall, Suite 1400
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • School Transcripts
  • Statement of Qualifications -
    All interested applicants are required to submit a Statement of Qualifications (SOQ) with their application. Please follow the instructions provided in the Statement of Qualifications (SOQ) Section below. Failure to follow the instructions will eliminate you from the interview process.

    When completing your SOQ, please DO NOT provide a single narrative response. Each SOQ question should be addressed separately     for consideration. Additionally, each response should be numbered to clearly indicate which SOQ question you are responding to. Resumes do not take the place of the SOQ.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: https://www.calhfa.ca.gov
Human Resources Contact:
Mai Mai
(916) 326-8015
mmai@calhfa.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Jennifer LeBoeuf
(916) 326-8075
jleboeuf@calhfa.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications

All applicants must provide a SOQ. Failure to address the highlighted question(s) below will disqualify an applicant from consideration.


Please note that résumés, cover letters or a prewritten SOQ that does not answer the question(s) below will not be accepted.


The SOQ must:

• Be in 12-point font

• Be no more than one (1) page in length

• Include the question below with your response.


Please be sure to address the following question:

Describe a situation where you managed concurrent projects of varying priorities that shared a deadline. Explain how you structured your work to meet those deadlines and discuss any obstacles you encountered and how you overcame them.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job