Job Posting: Regional Manager- Wage Claims Adjudication Program

Department of Industrial Relations

JC-484438
-
Regional Manager- Wage Claims Adjudication Program
DEPUTY LABOR COMMISSIONER IV

$9,067.00 - $10,869.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/26/2025

Job Description and Duties

Under the general direction of the Labor Commissioner, Assistant Chief or designee, the Deputy Labor Commissioner IV functions as the Regional Manager and oversees the Wage Claims program with team members assigned to district offices across the State of California. The Regional Manager plans, organizes, directs and coordinates the work of the Wage Claims program to ensure proper training, support and consistent adherence to the divisions administrative policies and procedures. In addition, initiates and fosters training development within Wage Claims, promotes outreach activities to educate the public, and engages with community stakeholders to address issues and build stronger compliance and enforcement awareness.

This position requires exceptional skill in dealing with the public and in coordinating the activity of various field offices, in coordination with other programs and/or stakeholders in order to effectively and productively advance the Labor Commissioner’s Office Mission Statement and Vision. Additionally, requirements of excellent time management, organizational, mathematical, and analytical skills with attention to details.

Works independently as well as being able to lead and work in teams to handle management tasks, maintains management integrity by utilizing discretion responsibly, and communicates effectively with fellow staff and the public while adhering to and promoting the Labor Commissioner's Mission, Vision, Values, and Goals.

To be considered for this Deputy Labor Commissioner, IV job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the Deputy Labor Commissioner, IV exam and gain employment list eligibility, please click here to access the exam bulletin: 

https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2636

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

You will find additional information about the job in the Duty Statement.

Working Conditions

This position will oversee the following WCA district offices: Redding, Santa Rosa, Sacramento, and San Jose. Please identify in your application which office is your preference:
  1. 250 Hemsted Drive, 2nd Floor, Suite A, Redding, CA 96002
  2. 50 "D" Street, Suite 360, Santa Rosa, CA 95404
  3. 2031 Howe Avenue, Suite 100, Sacramento, CA 95825
  4. 224 Airport Parkway, Suite 300, San Jose, CA 95110
This position will have additional responsibilities across program offices and may be redirected to oversee other offices. Extensive travel required. The incumbent will work in an office setting. Travel as required to assigned district offices. Travel may be via land or air and may require overnight stay


Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-484438
Position #(s):
400-000-9499-XXX
Working Title:
Regional Manager- Wage Claims Adjudication Program
Classification:
DEPUTY LABOR COMMISSIONER IV
$9,067.00 - $10,869.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.

Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:

Clearly indicate the Job Code #, Position Number and the Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.

  • Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

    The vision of the California Labor Commissioner's Office is to empower workers and employers to transform workplaces where wellness and justice thrive and communities prosper. The mission is to ensure a just day's pay in every workplace in the State and to promote economic justice through robust enforcement of labor laws. By combating wage theft, protecting workers from retaliation, and educating the public, we put earned wages into workers' pockets and help level the playing field for law-abiding employers.


    Wage Claim Adjudication: Adjudicates wage claims on behalf of workers who file claims for nonpayment of wages, overtime, or vacation pay pursuant to California Labor Code section 98.

    Vision: As a national leader in the Wage Claim Adjudication process, the Labor Commissioner's Office enforces the law by setting a standard of fair and expeditious resolution of claims to achieve long-term compliance from the employers of the State of California. By providing education and meaningful enforcement of wage and hour laws, we combat wage theft and ensure that wages earned are put into the pockets of the workers.

    Department Website: http://www.dir.ca.gov

    Special Requirements

    The Statement is a narrative discussion of how the candidate’s education, training, experience and skills qualify them for the position. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing and must be typed, double spaced, not more than two pages in length, no less than 11-point font and address the following questions in order as they appear (no duplicate responses). Applications received without the SOQ will not be considered.
    1. Describe your personal mission and how it fits in with the vision and mission of the Labor Commissioner’s Office and Vision of the Wage Claims Adjudication Program.
    2. Describe a process you were responsible for streamlining and implementing to improve operations.
    3. Describe your experience coaching, leading or mentoring team members.
    4. Describe experience you have working with vulnerable worker populations.

    Application Instructions

    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 7/26/2025

    Who May Apply

    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.     Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply

    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Industrial Relations
    Cert Mailing Address Sacramento
    Attn: Certifications Unit
    2180 Harvard Street Suite 160
    Sacramento, CA 95815

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Industrial Relations
    Cert Drop Off Address Sacramento
    2180 Harvard Street Suite 160
    Sacramento, CA 95815
    08:00 AM - 04:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications -

      Please see Special requirements section of the posting for instructions on the Statement of Qualifications.

    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications

    In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
    Knowledge of programs, policies, and procedures of the Labor Commissioner's Office and the Department of Industrial Relations; principles and practices of personnel management, training, and management; and a managers/supervisors responsibility for promoting equal opportunity in hiring and employee development and promotion, and for maintaining a work environment that is free of discrimination and harassment; State and related Federal labor laws; the Industrial Welfare Commission orders; principles, practices, and terminology of labor relations work; purposes, organizations, and trends of employee and employer organizations; terminology used in various occupations; labor and employment conditions and trends in California; industrial occupations and their requirements and employment procedures; the law of contracts as it applies to the field of labor relations; and court procedure and rules of evidence, and principles and theories of administrative law and judicial review of administrative actions; legal terms and forms commonly used in civil procedures; and methods and techniques for effective leadership.

    Skills to Interpret and apply State and related Federal labor laws; thorough evaluate laws, rules and other procedures and to carefully examine facts to draw correct conclusions in making management determinations or otherwise advise on work matters. Deal tactfully and effectively with teams, the public, and stakeholders; conduct, coordinate, and advise on difficult and involved investigations or other key projects. Active listening and fact-gathering in order to make informed decisions. Sound judgment; reliability; impartiality; tact; firmness; and patience. Organization and time management in order to prioritize multiple tasks and assignments. Decision-making and problem-solving in order to handle supervisory matters. Critical thinking in applying laws and procedures in order to analyze problems and successfully resolve supervisory matters and/or advise on investigations or other work matters. Good judgment in order to maintain the integrity of the decision-making process. Write reports and/or findings analytically and concisely. Maintain professional decorum in order to engage teams and the public productively and with respect. Effective leadership capabilities. Strong interpersonal and collaborative skills in building team organization and coordination across all programs. Mathematical, research, and investigative skills.

    Ability to plan and administer field or headquarters elements of an enforcement program; as well as ability to Interpret and apply State and related Federal labor laws, orders of the Industrial Welfare Commission, and departmental rules and procedures; analyze information or evidence and draw correct conclusions and make informed decisions; coordinate workload of field offices, including but not limited to organizing, planning and executing the work.

    Communication: Expresses oneself clearly in all forms of communication. Gives feedback and is receptive to feedback received. Knows that listening is essential. Keeps others in the Division and other functional units informed as appropriate.

    Creativity and Innovation: Thinks beyond the confines of traditional models to recognize opportunities, seeks creative solutions and seeks to implement those solutions proactively, responsibly and through stakeholder and upper management engagement. Possess good decision-making skills, strong leadership ability, initiative, and resourcefulness to complete tasks.

    Ethics and Integrity: Demonstrated concern to be perceived as responsible, reliable, and trustworthy. Respects the confidentiality of information or concern shared by others. Honest and forthright. Adheres to Division's policies and procedures; work under changing priorities and deadlines; be available and willing to work flexible hours. Conforms to accepted standards of conduct. A sympathetic understanding of labor problems; impartiality; tact; firmness; patience; neat personal appearance; willingness to travel and work irregular hours.

    Teamwork and Collaboration: Promotes team cooperation and encourages participation. Builds and develops team organization to coordinate across all programs in the Labor Commissioner's Office. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Takes responsibility for individual actions in order to achieve consistent results.

    Proficiency in Excel and other Microsoft applications.

    Bilingual applicants are encourage to apply.

    Benefits

    Additional benefit information can be found on the CalHR website and the CalPERS website.

    Medical, Dental, Vision Insurance, paid holidays, vacation and sick leave.

    Contact Information

    The Human Resources Contact is available to answer questions regarding the position or application process.

    Department Website: http://www.dir.ca.gov
    Human Resources Contact:
    Certification Unit
    (800) 564-0771
    cert@dir.ca.gov

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

    EEO Contact:
    Diversity and Inclusion Office
    (916) 559-6999
    DIO@dir.ca.gov
    California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Additional Information

    Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof. 

    Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification. Training and Development (T&D) assignments may be considered.

    If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement. 

    Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

    DIR Mission and Core Values

    Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.

    Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.

    Service - We are committed to responsibly serving the public and value their trust.

    Respect - We treat others with dignity, courtesy and consideration. 

    Quality - We take pride in providing the public with accurate and timely services.

    Transparency - We conduct ourselves with openness and accountability in all aspects of our work.

    Equal Opportunity Employer

    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

    Application Methods:
    Electronic (Using your CalCareer Account)
    By Mail
    Drop-off
    Print Job