Knowledge of:
State and related Federal labor laws; orders of the Industrial Welfare Commission
Principles, practices, and terminology of labor relations work
Purposes, organizations, and trends of employee and employer organizations
Terminology used in various occupations
The law of contracts as it applies to the field of labor relations
Court procedures and rules of evidence
Skills:
Active listening and fact-gathering in order to achieve comprehensive investigation
Questioning and clarifying skills to grasp both the facts and the areas of controversy
Organization and time management in order to prioritize multiple cases and assignments
Decision-making and problem-solving in order to investigate cases effectively and efficiently
Critical thinking and application of law skills in order to analyze problems and successfully resolve claims
Good judgement in order to maintain the integrity of the decision-making process
Report writing and/or findings analytically and concisely
Decorum in order to engage the parties productively and with respect
Ability to:
Interpret and apply State and related Federal labor laws, and orders of the Industrial Welfare Commission
Analyze testimony and other types of evidence and draw correct conclusions
Hold investigatory hearings and resolve disputes
Deal tactfully, effectively, and impartially with employers
Conduct difficult investigations of alleged violations of labor laws and Industrial Welfare Commission orders
Deal with law enforcement problems tactfully but effectively
Analyze situations accurately and take effective action
Analyze data
Communicate effectively
Work independently and communicate effectively with fellow staff and the public while adhering to and promoting the Department’s mission, vision, values, and goals