In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Knowledge of: Modern office methods, equipment, and procedures; and appropriate laws, rules, regulations, and policies of the State of California governing the program area(s) for which the examination is being administered.
Ability to: Perform clerical and technical work; follow directions; evaluate situations accurately and take effective action; learn and apply laws, rules, regulations, procedures, and policies; make arithmetic calculations with speed and accuracy; read and write English at a level required for successful job performance; meet and deal tactfully with the public, co-workers and/or clients, either face-to-face or by telephone.
In addition, the SPT II should have the ability to research and reconcile incomplete or inaccurate records generated from reports and database systems; understand the criminal justice system, confidentiality, and State and Federal laws and regulations as it relates to an applicant's eligibility to purchase, possess, or own firearms in California; and communicate via phone, facsimile or email with law enforcement and other government agencies.