In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• 2+ years of experience providing in-person customer service
• 2+ years of experience with Microsoft Office Suite and providing training to customers
• 2+ years of experience with the use of word processors, spreadsheets, presentations, email, browsers, and internet protocol
• 2+ years of experience with testing methods and procedures, and reading and interpreting business requirements, systems design, and program specifications
• Knowledge of the OLC's customers' business environment and practices
• Knowledge of project management techniques and technical report writing
• Knowledge of the legislative process
• Proficiency with systems analysis methods, networking technologies, and protocols to support PCs and workstations
• Proficiency in writing clear and concise problem analysis and standard operating procedures