Job Posting: Tax Program Technician II

Franchise Tax Board

JC-523356
-
Tax Program Technician II
TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD

$4,624.00 - $5,792.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 7/14/2026

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program.  Please follow the link for more information regarding the 2025 Personal Leave program.  http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113


The Receiving and Data Storage Section (RDSS) is seeking a motivated and detail oriented Tax Program Technician II (TPT II) to support high volume document, payment, and workflow processing across multiple teams. In this role, you will help ensure returns, correspondence, and payments move accurately and efficiently through RDSS operations by monitoring workflows, identifying and troubleshooting procedural or system issues, communicating concerns to support teams, reviewing work for accuracy, assisting with updates to procedures and forms, supporting complex account processing, and gathering operational data that contributes to planning and resource decisions.
The TPT II will collaborate closely with internal customers and business areas throughout the department, gaining exposure to a wide range of operational functions. The position is expected to attend meetings, communicate workflow or system updates, and serve as a point of contact for RDSS by gathering information and summarizing key issues and recommendations for management.
The TPT II is expected to work independently, exercise sound judgment, adapt to shifting priorities, and consistently meet deadlines while maintaining clear, professional communication.

Physical Requirements:
* Ability to move/lift block of returns (5-20 lbs.)
* Ability to transport or move trays of vouchers (5-15 lbs.)
* Ability to transport or move trucks of returns (45-135 lbs.)
* Ability to bend, sit, stand, and be mobile
* Ability to sit or stand at a work station for long periods of time

Additional positions may become available (RPA 2526-02783).

Please complete this optional survey letting us know how you heard about this position by clicking here.

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is not eligible for remote work.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-523356
Position #(s):
564-790-9588-XXX
Working Title:
Tax Program Technician II
Classification:
TAX PROGRAM TECHNICIAN II, FRANCHISE TAX BOARD
$4,624.00 - $5,792.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

Department Website: http://www.ftb.ca.gov

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 7/14/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Franchise Tax Board
Classification and Hiring Unit
Attn: Linh Pham
P.O. Box 550
Sacramento, CA 95812-0550

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Franchise Tax Board
Classification and Hiring Unit
Attn: Linh Pham
9646 Butterfield Way
Sacramento, CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

  • Experience monitoring high-volume workflows or production environments, preferably involving imaging or document-processing systems.
  • Strong analytical and problem-solving skills with the ability to identify, research, and resolve system or procedural issues.
  • Ability to interpret and apply policies, procedures, and operational guidelines accurately.
  • Effective written and verbal communication skills for interacting with internal and external customers in a clear, professional, and tactful manner.
  • Demonstrated ability to work independently, exercise sound judgment, and manage shifting priorities in a fast-paced environment.
  • Ability to handle changing priorities while meeting deadlines and maintaining accuracy.
  • Experience reviewing work for accuracy, consistency, or compliance with established procedures.
  • Ability to gather, track, and evaluate operational data to support planning, reporting, or process improvements.
  • Familiarity with troubleshooting technical issues related to scanning equipment, imaging systems, or workflow applications.
  • Strong organizational skills with a detail-oriented mindset.
  • Ability to collaborate effectively with team members, support partners, and leadership.
  • Commitment to maintaining a positive, adaptable, and solutions-focused work style.
  • Proficiency using a personal computer and Microsoft Office applications, including Outlook, Word, Excel, and Teams.
  • Working knowledge of departmental systems such as Fresh service, Taxpayer Information System (TI), Business Entities Tax System (BETS), Image Processing and Cashiering System, Accounts Receivable Collection System (ARCS), Taxpayer Folder (TPF), and Case Management (CM).

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

  • Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification & Hiring Unit
(916) 845-3608
Hiring Unit Contact:
Linh Pham
(916) 845-7104

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 845-2860
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

  • Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
  • All of the required documents listed in the “Required Application Package Documents” section 
  • The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
  • A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Examination Information

Candidates who will be taking the upcoming Tax Program Technician II exam are encouraged to apply.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job