Job Posting: OCM Training Unit Analyst

Department of Social Services

JC-529899
-
OCM Training Unit Analyst
ANALYST II

$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/4/2026

Job Description and Duties

Join Our Dynamic Team in Organizational Change Management! Are you passionate about supporting organizational change, improving systems, and helping staff navigate important transitions? The Community Care Licensing Division’s (CCLD) Organizational Change Management (OCM) Training Unit is seeking a motivated Analyst I/II to contribute to impactful projects that transform how we serve Californians.

As a vital member of the OCM team, you will: Support Change Initiatives: Assist in aligning OCM strategies across key projects, collaborating with project leaders, contractors, and stakeholders to ensure smooth adoption of new systems and business processes.

Develop and Deliver Training: Help create, review, and distribute user-friendly training materials such as guides, presentations, and job aids that support new system rollouts and process updates. Assist in coordinating and scheduling training sessions tailored to staff and user needs.

Manage Training Logistics: Use the Department’s Learning Management System to schedule training sessions, track participant attendance, and report on progress, ensuring smooth and effective delivery.

Evaluate and Improve: Assist in administering pre- and post-training surveys, analyze user feedback using tools like Excel or Power BI, and contribute to improvements in training content and change strategies.

Document and Communicate: Help maintain accurate and accessible documentation of business process updates and system changes. Ensure key information is shared effectively with stakeholders.

Collaborate Across Teams: Participate in meetings with subject matter experts, technical teams, vendors, and other partners. Take notes, track action items, and assist with coordinating cross-functional efforts.

What We Offer: Professional Growth: Build valuable skills in change management, training development, data analysis, and stakeholder engagement.

Supportive Team Environment: Join a mission-driven, collaborative team committed to public service.

The Department of Social Services does not participate in E-Verify for employment authorization purposes.  Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. 

 

If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey.

 

Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit Three Steps to a State Job. 

 

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You will find additional information about the job in the Duty Statement.

Working Conditions

This position may be eligible for a hybrid telework schedule for applicants residing in California. A hybrid telework schedule includes working remotely and physically reporting to the office. This position may be located in any of the following CCLD offices: Chico, El Segundo, Fresno, Santa Barbara, Monterey Park, Sacramento, Oakland, Riverside, Santa Rosa, San Bruno, San Jose, San Diego, or Woodland Hills.

• In-office refers to all working days.
• Hybrid refers to some working days in the office and other days eligible for telework.
• Telework refers to all working days at an approved alternate work location.

Statewide travel is required as needed.

This position may be eligible for Hybrid work. In-person attendance is required based on the operational needs of the position and in accordance with  Executive Order N-22-25 the Statewide Hybrid Telework Policy, Government Code section 14200, and any applicable department telework requirements.  The successful candidate must reside in California at the time of appointment. Proof of California residency may be required.

 

Please note: Regular commute is not compensable.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-529899
Position #(s):
800-812-5393-955
Working Title:
OCM Training Unit Analyst
Classification:
ANALYST II
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
ANALYST I
$3,861.00 - $4,839.00 A
$4,181.00 - $5,233.00 B
$5,014.00 - $6,276.00 C
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The mission of the California Department of Social Services is to serve, protect, and support the people of California experiencing need in ways that empower wellbeing and disrupt systemic inequities. The vision of the California Department of Social Services is to provide quality services with a commitment to an inclusive, diverse, and equitable California where all people can thrive.


It is the mission of the Community Care Licensing Division (CCLD) to promote the health, safety, and quality of life of each person in community care through the administration of an effective collaborative regulatory enforcement system.

The Information Technology Liaison Bureau's (ITLB) mission is to serve as an essential liaison bureau that connects people through technology and bridges the gap between our stakeholders through meaningful partnerships. We collaborate with stakeholders, prioritize user needs, drive automation, and process improvement to enhance the efficiency and quality of CCLD operations. Across these efforts, ITLB provides technological solutions and support to the division, Information Systems Division, to provide and develop innovative and high quality products and services to provide a better quality of life for our end users.

The Organizational Change Management Training Unit supports successful system and process modernization within CCLD. We lead strategic change efforts—focusing on training, communication, and stakeholder engagement—to ensure staff are informed, prepared, and ready to adopt new tools like the Facility Management System. Through collaboration and thoughtful planning, we help CCLD deliver better services to California’s most vulnerable populations.

CDSS Guiding Principles

 

Diversity. Equity. Inclusion. Accessibility. Belonging.

We ensure opportunities for everyone to participate in a meaningful way in fulfilling the mission and vision of CDSS.

 

Community Engagement

We prioritize the lived experiences of community members as a driving force behind the creation, implementation, desired impact, or change of programs and services.

 

Empowerment

We engage, operate, and advocate from the understanding that each community and person has desires and capabilities to lead in their own life.

 

Quality Services

We provide services that align intent and impact by ensuring that they are accessible, community driven, interconnected, and continuously improved.

 

Data Defined Outcomes

We equitably collect and analyze data, take data-driven action, and measure outcomes relevant to those we serve, ensuring transparency and accountability.

Special Requirements

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position.

 

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission.


The Statement of Qualifications (SOQ) will be considered the first phase of the hiring process for this position. If your qualifications are competitive, you may be invited to an interview. The SOQ should be no more than two pages, single-spaced, in Arial 12-point font (no bold, underlining or italics), and should highlight your experience and/or education that makes you the best candidate for this position. The SOQ must be a narrative discussion of how your education, experience, skills, and training meet the minimum and desirable qualifications to qualify you for the position. It also serves as documentation of your ability to present information clearly and concisely in writing.

Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of each SOQ question in their response. Please include specific examples of your education, training, and/or experience.

1. Describe a time when you supported a project or team through a new process or system.
2. Provide an example of training or instructional materials you helped create or deliver.
3. Describe a situation where you had to organize or track project-related activities (e.g., scheduling, data tracking, reporting).
4. Describe your experience collaborating with different teams or stakeholders.
5. What interests you about Organizational Change Management, and how do you see yourself learning and growing in this area?

Cover letters and resumes do not replace the SOQ. Applications submitted without an SOQ, or with an SOQ that does not include responses to all required questions, may not receive further consideration and may be excluded from the hiring process.

This position is subject to fingerprinting clearance by the Department of Justice.

You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/4/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
California Department of Social Services
Attn: Classification & Pay Unit
P. O. Box 944243 - MS 8-15-58
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Social Services
California Department of Social Services
Classification & Pay Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications -

    (SOQ) Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience supporting organizational change management initiatives, including stakeholder engagement and communication strategies.
• Strong skills in developing and delivering training materials such as user guides, presentations, and job aids.
• Ability to administer and analyze training evaluations and user readiness surveys using tools like Excel, Power BI, or similar data analysis software.
• Knowledge of business process documentation and experience ensuring accessibility and accuracy of operational materials.
• Excellent interpersonal and communication skills, with experience collaborating across cross-functional teams and coordinating with diverse stakeholders.
• Detail-oriented with strong organizational and multitasking abilities to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite, especially Word, Excel, and PowerPoint.
• Experience working on IT modernization or business transformation projects, preferably in a government or public service environment.
• Ability to adapt quickly in a fast-paced environment and handle changing priorities with flexibility.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

 

TRANSPORTATION REIMBURSEMENT

  • Public transit (mass transit) passes.
    • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
    • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
  • Vanpool drivers and riders
    • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

 

Click here to view all the attractive benefits available to state employees!


Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Edna Simbi
(916) 651-3117
Edna.Simbi@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Personal Leave Program (PLP) 2025

Personal Leave Program (PLP) 2025 - Salaries do not reflect reductions from the Personal Leave Program, please see the applicable Memorandum of Understanding (MOU) for additional information on the length and percentage of reductions.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.  

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

CalCareers Exam/Assessment Search

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary.  For questions regarding the examination process, please contact the Examination Unit at: Examinations@dss.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job