Job Posting: IT Client Services Supervisor

CA Conservation Corps

JC-530140
-
IT Client Services Supervisor
INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/9/2026

Job Description and Duties

Under the general direction of the Infrastructure and Operations Manager (Information Technology Manager I), the Information Technology Supervisor II acts as the CCC IT Help Desk supervisor with responsibilities that include the planning, organizing and directing of all Help Desk activities, as well as act as a lead for end user technologies. The incumbent and their team are responsible for the implementation, maintenance, and support of the department’s desktops, laptops, and mobile devices. Incumbent will also supervise and lead the first and second level service desk staff, and any associated technology management. Travel may be required.

The duties for this position are focused in the Client Services domain, however, work may be assigned in other domains as needed, such as Information Security, System Engineering, as well as Software Engineering. System Engineering responsibilities include operation and maintenance of network, server, storage, operating system, database, hardware, and software systems.


How did you hear about this position? Tell us in this brief survey.  

You will find additional information about the job in the Duty Statement.

Working Conditions

This position is classified as “Hybrid” and is currently eligible for up to one day of telework per week.

The reporting location for this position is at CCC HQ located at 1719 24th Street, Sacramento, CA 95816.

HQ Working Location

  • Convenient Transit: Accessible by public transit next door (23rd Street Light Rail stop)
  • Quaint Location: Centered in Sacramento’s historic midtown with walkable tree line streets, charming homes, and unique shops and restaurants; all just steps away from our front door
  • Easy Commute: Less than a mile away from the Capital City Freeway (Highway 80)
CCC Headquarters has recently gone through a renovation including all new cubicles, new LED lighting, new flooring, and new bike rack, we have operational showers in both men's and women's restrooms, along with gender neutral restrooms in the building. Our kitchenettes are equipped with hot water dispensers, refrigerators, and automatic ice makers!

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-530140
Position #(s):
533-240-1404-XXX
Working Title:
IT Client Services Supervisor
Classification:
INFORMATION TECHNOLOGY SUPERVISOR II
$8,504.00 - $11,395.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

  • Do you want to make a positive, significant difference in the lives of citizens in communities throughout California?
  • Do you want to directly improve the lives of citizens in the State of California through the implementation of vital environmental restoration projects?

Then the California Conservation Corps (CCC) has the job for you!

The CCC is a dynamic organization committed to developing young adults by challenging them to complete a year of public service and conservation-related work. Employees of the CCC are leaders who inspire, educate and challenge young people to further their educational and professional goals.

If you are looking to work for a state department that demands excellence, inspires staff to do their best and protects and enhances the state’s environment, we invite you to apply for a position with the California Conservation Corps, the finest youth Environmental Restoration, Education, Workforce Development program in the world.

Career Consultation
California Conservation Corps is excited to take part in the first agency-wide collaborative physical career center. The career center is located in the heart of Downtown Sacramento in the brand new CNRA headquarters building. Services provided include one-on-one career consultations, application/resume review, career guidance, mock interviews, and tips for applying. 

Days: Open every Tuesday, Wednesday, and Thursday (except state holidays)

Hours: 11 a.m. to 4 p.m.

Address: Poppy Pavilion, 715 P Street, Sacramento, CA 95814

Department Website: http://www.ccc.ca.gov

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/9/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

CA Conservation Corps
CA Conservation Corps (post)
Attn: Hiring Desk
1719 24th Street
Sacramento, CA 95816

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

CA Conservation Corps
CA Conservation Corps (post)
Hiring Desk
1719 24th Street
Sacramento, CA 95816
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from being interviewed. Resumes and cover letters will NOT take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. Please answer the questions in the order that they’re presented and do not combine answers.

    1. Describe your latest experience with supervising or leading a technical team, including the technology or project you were leading, the scope, as well as the final result.

    2. Describe your experience as a lead over a particular technology, including what your actual role was in the implementation, what the impact is of this technology, as well as what documentation you wrote regarding said technology.

    3. If you’re not currently a supervisor, please state why you would like to become one. If you are currently a supervisor, please state why you originally chose to be. 
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Experience leading a technical team with diverse personalities and technical ability 
  • Experience leading project teams to complete tasks under tight deadlines 
  • Experience monitoring IT trouble tickets, including meeting SLAs, and escalations as necessary 
  • Experience as lead of IT device management platforms (i.e. Microsoft Intune, Meraki MDM, etc) 
  • Experience supporting modern Windows Operating Systems – Windows 11 
  • Experience administering Microsoft Azure, Microsoft Teams, Office 365, and Active Directory/Entra 
  • Experience supporting a geographically dispersed business environment including remote office locations and teleworking 
  • Experience with supporting executives and their staff in managing confidential and urgent issues 
  • Ability to occasionally travel to remote locations to support customers 
  • Ability and desire to provide excellent customer service 
  • Ability to work collaboratively to resolve technical issues 
  • Ability to exercise good judgment and manage changing priorities 
  • Ability to find creative solutions to technical and non-technical challenges 

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ccc.ca.gov
Human Resources Contact:
Hiring Desk
(916) 341-3221
careers@ccc.ca.gov
Hiring Unit Contact:
Chris Olaes
(916) 341-3138
Chris.Olaes@CCC.CA.GOV

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Karen Chesmore
(916) 341-3196
EEO@ccc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Eligibility Information

In order to be considered for the job vacancy you must satisfy one of the following requirements:

  1. List Eligibility – Successfully complete the civil service exam for Information Technology Supervisor 2. Please refer to the exam bulletin for the frequency of administration of this exam.
  2. Transfer Eligibility – Must have current employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above).
  3. Reinstatement Eligibility – Previously obtained permanent employment with the State of California in the same classification or in a classification that is comparable. If in a different classification, you must meet the minimum qualifications (see Minimum Qualifications section and associated links above.
  4. Training & Development (T&D) Assignment – State employees in a permanent appointment, and no longer on probation, may be considered for a T&D assignment.

Resources

Salary Information

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction.

Limited Examination and Appointment Program (LEAP)
CCC encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. It is an alternative to the regular civil service exam for a job. Using LEAP is optional. Learn more about LEAP and find available exams on CalHR's LEAP page.

Veterans' Preference
Veterans’ Preference is an assistance program for military benefits who seek employment with the state. Preference can be applied to a veteran’s eligibility for qualifying open and open, non-promotional examinations. To learn more about Veterans’ Preference visit CalHR’s Veteran’s Preference page. 

Non Electronic Submissions
If applying by postal mail or in-person drop off, please indicate RPA #26-0010 / JC-530140 in the job title section of your State application. 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job