Job Posting: Deputy Director of Digital Services Division

Department of Motor Vehicles

JC-530431
-
Deputy Director of Digital Services Division
DEPUTY DIRECTOR OF DIGITAL SERVICES DIVISION

$13,770.00 - $15,338.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: Until Filled

Job Description and Duties

This is a Govenor appointed position and applicants are required to complete the online application form selecting the relevant job title. Applicants that fail to submit an application to the California Governor's Office will not be considered for this position.

Link to online application form: https://www.gov.ca.gov/appointments/

PLEASE NOTE - DO NOT SUBMIT APPLICATIONS THROUGH CALCAREERS. YOU MUST APPLY FOR THIS POSITION THROUGH THE GOVENOR'S OFFICE AT THE LINK ABOVE.


The DMV is on an aggressive digital transformation journey and is looking to build on the initial success of our mobile and online products and services. Under the direction of the DMV Director, the DMV is investing in innovative ways to deepen customer engagement using digital channels. The goal is to position California DMV as a government leader in digital services and payments and to enable the DMV to deliver customer-centric real time experiences that today's customers expect.

This position is a rare opportunity to build an organization that is expanding digital innovation and developing a culture of innovation focused on the customer experience. This role will partner closely with the management team to create new functions, roles, and methodologies in order to embrace this transformational challenge in the most efficient and effective way. The successful incumbent will be results oriented and have a management style that fosters teamwork; together with excellent written and oral communication skills, strong interpersonal skills, a passion for digital channels, and the curiosity to challenge the status quo. In addition to being a seasoned, well-trained professional, this role requires a strategic thinker with the ability to inspire confidence from, and to collaborate closely with, business leaders and internal stakeholders.

Additionally, this role manages cross-functional teams of web designers, digital experience practitioners, and data analysts who monitor on line site trends and lead customer feedback collection and analysis efforts, ensuring insights directly inform product roadmaps and service improvements.

This position will also champion the integration of human-centered design (HCD) practices throughout the DMV's modernization journey, embedding user research, usability testing, accessibility, and iterative design into the lifecycle of all digital products and service channels.

You will find additional information about the job in the Duty Statement.


Minimum Requirements

This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

Additional Documents

Position Details

Job Code #:
JC-530431
Position #(s):
525-047-9115-001
Working Title:
Deputy Director of Digital Services Division
Classification:
DEPUTY DIRECTOR OF DIGITAL SERVICES DIVISION
$13,770.00 - $15,338.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Exempt Executive Assignment - Non Tenured, Full Time

Department Information

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov.

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

This is a non-testing Classification, therefore, anyone meeting the Minimum Qualifications listed on the Classification Specification may apply for this position. Individuals in specific programs, such as the Welfare to Work Program, are encouraged to apply and will be given priority according to the applicable Laws and Rules. Please note on your application your current participation in these programs. Individuals who are eligible to be appointed to this Exempt Position by the State of California.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

The Department of Motor Vehicles and the State of California offer many benefits to its employees.  These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

 

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Morgan Carvajal, Appointments Secretary
(916) 445-4541
morgan.carvajal@gov.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Office of Civil Rights and Resolution
(916) 657-7553
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
By Mail
Drop-off
Print Job