In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
• Strong analytical and problem-solving skills: ability to review, evaluate, and coordinate discrimination complaints; synthesize facts, assess jurisdiction/urgency, and produce accurate, timely responses and reports.
• Experience with EEO, civil rights, and language access programs: knowledge of state/federal civil rights laws and processes; hands-on support for Equal Employment Opportunity and bilingual services program administration.
• Bilingual Services Program expertise: experience designating bilingual positions, validating supporting documentation, coordinating certification testing with vendors, partnering with HR to issue CalHR Bilingual Differential Pay, and monitoring compliance.
• Language Survey and access planning: experience collecting public contact/bilingual staffing data, ensuring statewide consistency and accuracy in CalHR’s Language Survey online system, and developing/implementing LSIP/LAP in line with the Dymally-Alatorre Bilingual Services Act.
• Training design, delivery, and compliance tracking: ability to create/update training content (e.g., language access, upward mobility), align modules to policy/mandates, manage logistics, monitor participation, and use completion data to improve effectiveness.
• Excellent written and oral communication: skill in preparing position statements, notices, correspondence, and clear summaries for diverse audiences; professional, tactful communication with staff, consumers, and the public.
• Policy and procedure development: experience drafting, reviewing, and updating departmental policies, procedures, and guidance to align with statewide standards and program needs.
• Customer service and stakeholder engagement: demonstrated ability to provide timely, sensitive, and solution-oriented support; resolve concerns at the lowest possible level and elevate appropriately.
• Organizational and time-management skills: ability to coordinate projects across program areas, manage competing deadlines, and ensure timely completion of assignments.
• Commitment to equity, inclusion, and DOR core values: integrity, initiative, dependability, good judgment, and the ability to work cooperatively with others while advancing employment, independence, and equality for individuals with disabilities.
• Ability to work independently and collaboratively: build credibility and trust across teams and levels; maintain confidentiality and handle sensitive information with tact and professionalism.