Job Posting: Administrator IV

Franchise Tax Board

JC-530815
-
Administrator IV
ADMINISTRATOR IV FRANCHISE TAX BOARD

$11,285.00 - $13,457.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/18/2026

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.  http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113

 

Step into a dynamic leadership role at the heart of the Filing Division, where your strategic vision and operational expertise will directly shape California’s tax administration. As an Assistant Bureau Director within the Filing Services Bureau (FSB), Correspondence, Analysis, Support and Education Section (CASES), the incumbent will guide a talented leadership team and dedicated staff, driving impactful initiatives such as innovative program improvements across the bureau and division, outreach to key taxpayer groups and professionals, and guiding your teams’ activities to provide critical tax administration services. This high-profile position empowers the incumbent to champion change through collaborative enterprise projects, lead the rollout of modern technology solutions, influence legislative implementation, and play a pivotal role in business process governance and organizational action committees. If you’re ready to assist in driving the department’s mission forward, this is an excellent and rewarding opportunity.

 

Under the general direction of the Director of the Filing Services Bureau, the Assistant Bureau Director will assist in the management of the Filing Services Bureau (FSB) which is comprised of the Taxpayer Services Center and Correspondence, Analysis, Support and Education sections. FSB is the first point of contact for all taxpayers and their representatives to ensure California's taxpayers file timely and pay accurately; providing excellent customer service in tax filing assistance and account resolution via telephone assistance, correspondence, and live chat regarding Personal Income Tax, Business Entity and other programs.  FSB is also responsible for providing education and outreach, audit, technical, analytical, educational, and contact center support to all bureau staff, other departmental staff, and external customers.

 

The Assistant Director of this bureau will act in an advisory capacity to the department's Executive Officer, Governance Council and Division Chiefs making recommendations on policies, strategies and procedures related to improving and expanding the filing services provided to our internal and external customers; such as, expanding self-service options, business process improvements, Contact Center Platform strategies, and expanding one-and-done services, including assisting the department's voluntary and involuntary compliance efforts; and playing a key role in the department’s ongoing efforts of modernizing its tax systems and processes.

 

Position exists in the Correspondence, Analysis, Support and Education Section (CASES) area of the Filing Services Bureau.

 


Additional positions may become available (ERPA 2627-00062).

You will find additional information about the job in the Duty Statement.

Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-530815
Position #(s):
564-728-4346-XXX
Working Title:
Administrator IV
Classification:
ADMINISTRATOR IV FRANCHISE TAX BOARD
$11,285.00 - $13,457.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
In Office
Job Type:
Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

Department Website: http://www.ftb.ca.gov

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/18/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Franchise Tax Board
Classification and Hiring Unit
Attn: Etta SoRelle / FDHT
P.O. Box 550
Sacramento, CA 95812-0550

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Franchise Tax Board
Classification and Hiring Unit
Attn: Etta SoRelle / FDHT
9646 Butterfield Way
Sacramento, CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
07:00 AM - 06:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Supplemental Application -

    In order to be considered for this position, interested candidates must submit a supplemental application.Your response must be no more than 2 type-written page(s) in length, using 12-point font, 1-inch standardmargins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement(s):

    Describe how you established a partnership with internal and/or external stakeholders to help you both achieve your strategic business goals.

    • What did you do?
    • What was the outcome?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”.

  • Experience and knowledge in contact center management and optimization with contact volumes over 2-3 million per year.
  • Demonstrated experience in leadership of multiple diverse teams that support multiple customer service-based workloads with critical and quick turnover deadlines and service level agreements
  • Experience in planning and optimizing complex and varied workloads with limited resources and varied peak periods with changing priorities and constraints to maximize operational performance short term and long term.
  • Experience in presenting complex and sensitive workloads and interacting with FTB stakeholders and overseers.
  • Experience in building and fostering positive enterprise-wide relationships that promote shared operational goals and results
  • Ability to recognize and evaluate new tax laws, rules and/or regulations that could impact the Filing Division and department.
  • Ability to create a work environment with multiple layers of leadership that encourages creative thinking, seeks innovative solutions to problems, values diverse staff and teams, empowers collaboration, and seeks efficient and effective processes and programs.
  • Ability to gain and maintain the confidence of others to promote staff morale and improve working relationships with staff, peers and others.
  • Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action. 
  • Skilled change agent who can effectively lead and motivate staff through changes as well as adapt management styles as situations demand.
  • Knowledge of departmental tax programs, operations, processes, public service objectives and compliance programs
  • Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive

 

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

  1. Convenient transportation and commuting options include: Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: http://www.ftb.ca.gov
Human Resources Contact:
Classification & Hiring Unit
(916) 845-3608
Hiring Unit Contact:
Etta SoRelle / FDHT
(916) 845-6098
Etta.SoRelle@ftb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Reasonable Accommodation Unit
(916) 845-2860
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

  1. Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
  2. All of the required documents listed in the “Required Application Package Documents” section
  3. The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
  4. A signature, if submitting a paper application package

 

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed Revised 07.24.2026 and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Examination Information

Candidates who currently have list eligibility or have taken the most recent Administrator IV exam are encouraged to apply.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job