Job Posting: Enterprise Technical Services Lead

California Health and Human Services Office of Technology and Solutions Integration

JC-531003
-
Enterprise Technical Services Lead
INFORMATION TECHNOLOGY SPECIALIST II

$8,625.00 - $11,557.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/13/2026

Job Description and Duties

Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)?


At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide.

We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve.

If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results – OTSI is where that happens!

About this role:

OTSI is looking for an IT professional who can lead complex enterprise technology operations, guide modernization efforts, and provide strategic technical direction for the California Healthcare Eligibility, Enrollment, and Retention System (CalHEERS) Project.


CalHEERS supports account creation, consumer application, eligibility rules, and health plan selection for insurance affordability programs. CalHEERS interfaces via the Electronic Health Information Transfer (eHIT) with the Statewide Automated Welfare Systems (SAWS) for Modified Adjusted Gross Income (MAGI) Medi-Cal eligibility, enrollment and reporting, and provides data for potential eligibility to other programs such as, non-MAGI Medi-Cal, CalFresh, and California Work Opportunities and Responsibility for Kids (CalWORKS).

The InformationTechnology Specialist II serves as the lead technical authority for CalHEERS Technical Services. This role provides enterprise-level leadership and oversight of complex technology operations, system integrations, modernization initiatives, and strategic technology planning supporting CalHEERS and related Covered California technology programs. The position leads and directs the activities of contractor resources and provides governance across multiple technology domains, including application integrations, cloud services, Salesforce platforms, Contact Center technologies, enterprise data services, cybersecurity compliance, and production operations.

The InformationTechnology Specialist II translates business objectives into technical solutions, leads advanced analyses and research, oversees vendor performance, manages technical risks and dependencies, and ensures the reliability, security, and continuous improvement of critical enterprise systems. The incumbent advises management and stakeholders on emerging technology initiatives, enterprise architecture, and modernization efforts, including artificial intelligence-enabled capabilities. Duties require access to systems containing federal tax information (FTI), personally identifiable information (PII), and other confidential or sensitive information.

You will find additional information about the job in the Duty Statement.

Working Conditions

PLP:

On July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Telework:

This position is currently eligible for one telework day per-week and is required to report in-person a minimum of four days per week. The amount of telework is at the discretion of the OTSI and is subject to operational needs.

Reporting Location:

Business travel may be required. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The OTSI office location for this position is: 2329 Gateway Oaks Sacramento, CA 95833

Travel reimbursement considerations take into account an employee’s home address and designated reporting location and are subject to applicable policies, rules, regulations, and bargaining unit contract provisions.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-531003
Position #(s):
791-730-1414-002
Working Title:
Enterprise Technical Services Lead
Classification:
INFORMATION TECHNOLOGY SPECIALIST II
$8,625.00 - $11,557.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Visit our website: Office of Technology and Solutions Integration | Home page

The CalHHS IT and Data Strategic Plan provides more information about us including our strategic goals and priorities.

Special Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of the completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records.

Simple Application Steps:

If you are interested in this position, complete the following simple steps:

  1. Review the education and experience minimum qualifications (MQ’s) of the Information Technology Specialist II Classification CalHR . See the Minimum Requirements section above.
  2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
  3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.

Once you have applied, take the Examination.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/13/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Health and Human Services Office of Technology and Solutions Integration
N/A
Attn: JC 531003
2870 Gateway Oaks, Suite 150
Sacramento, CA 95833

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Health and Human Services Office of Technology and Solutions Integration
N/A
JC 531003
2870 Gateway Oaks, Suite 150
Sacramento, CA 95833
Monday - Friday
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications -

    The statement of qualifications is a narrative explanation of how your education, training, experience, knowledge, skills and abilities meet the desirable qualifications listed in this bulletin.

    When responding to the statement of qualifications, applicants must follow these below instructions. Failure to follow these instructions may result in disqualification from this exam/hiring process.:

    • Responses must be typewritten on 8 1/2" x 11" paper using font no smaller than size 11, and no more than 2 pages in length.
    • Responses are to be complete, specific, clear, and concise.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
1. Ability to provide technical leadership, work coordination, and oversight of contractor and vendor resources supporting complex information technology initiatives.
2. Knowledge of enterprise technology operations, systems integration, production support, and service delivery practices within a large and complex technology environment.
3. Ability to analyze complex technical issues, evaluate alternative solutions, and develop recommendations that support business and operational objectives.
4. Knowledge of systems development lifecycle (SDLC) methodologies, change management processes, release management, and technology governance principles.
5. Ability to establish and maintain effective working relationships with executive leadership, business stakeholders, vendors, contractors, technical teams, and external partners.
6. Knowledge of cloud-based technologies, enterprise application platforms, systems architecture concepts, and emerging technology trends.
7. Ability to lead technical planning, modernization initiatives, technology roadmaps, and continuous improvement efforts supporting enterprise technology objectives.
8. Knowledge of cybersecurity, privacy, data governance, and regulatory compliance requirements related to information technology systems and sensitive data.
9. Experience supporting enterprise technology platforms, including customer relationship management (CRM), contact center, data integration, and cloud-based solutions.
10. Ability to communicate effectively, both verbally and in writing, prepare technical documentation, present recommendations to management, and facilitate decision-making among diverse stakeholder groups.

Benefits

OTSI is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

  • Ongoing professional development and engagement opportunities.
  • Employee Assistance Program (EAP).
  • Free Parking!

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

  • Medical, including health, dental, and vision insurance.
  • Paid Holidays and vacation/leave
  • Defined retirement program
  • Savings Plus Program (401(k), 457)
  • Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Celia Ramirez
(916) 263-1837
celia.ramirez@otsi.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
Nicole Antonopoulos, EEO Officer
(916) 263-0729
EEOinfo@otsi.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Conflict of Interest (Form 700)

This position is responsible for the making, participating in the making, or influencing the making of governmental decisions that may potentially have a material effect on personal financial interests. As a result, this position is subject to the California Health and Human Services Agency (CalHHS) Conflict of Interest Code. The selected candidate is required to file a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office. 

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job