Job Posting: IT Analyst

Governor's Office of Business and Economic Development (GO-Biz)

JC-531338
-
IT Analyst
INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $8,740.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/21/2026

Job Description and Duties

Under the general direction of the Information Technology Manager I, the Information Technology Associate (IT Associate) is responsible for providing comprehensive technical support and IT services to the staff of the Governor’s Office of Business and Economic Development (GO-Biz). This position plays a vital role in the daily operations of the organization by ensuring that technology systems function efficiently, securely, and in alignment with the business needs and strategic goals of GO-Biz.

The IT Associate performs a broad range of journey-level responsibilities involving the analysis, installation, configuration, implementation, maintenance, and support of various information technology systems. These systems may include, but are not limited to, desktop and mobile computing devices, servers, network infrastructure, enterprise applications, cloud-based platforms, cybersecurity tools, and telecommunications systems. All duties are carried out in accordance with departmental policies, industry-standard best practices, and established service-level agreements (SLAs) to ensure timely and effective IT service delivery.

The IT Associate functions as a primary technical resource in diagnosing and resolving complex issues related to hardware, software, network connectivity, and enterprise software solutions. This includes providing Tier I and Tier II support, managing service tickets, and escalating issues when necessary. The incumbent will contribute to the design, testing, and deployment of new IT solutions, with a focus on improving efficiency, reliability, and user experience across the organization.

In addition to day-to-day support, the IT Associate will collaborate with cross-functional teams, external vendors, contractors, and end-users to identify technology needs, implement solutions, and ensure continuous improvement of IT services. This includes participating in project planning sessions, drafting technical documentation, and delivering end-user training or onboarding support as required.

Occasional travel (up to 5%) may be required to support remote or off-site users, attend training sessions, or represent the IT team in meetings and project-related activities at other locations.

Please note that this is a Limited Term position identified by the period listed above and may be extended and/or may become permanent through additional HR and Budget approval at the end of the original Limited Term period.

You will find additional information about the job in the Duty Statement.

Working Conditions

Hybrid: This position is eligible for a hybrid telework schedule and requires reporting in-person at Headquarters located in Sacramento four (4) times a week. As a result of the Governor’s executive order, GO-Biz employees will be required to come into theoffice at least four times a week, projected to be effective July 1, 2026. #li-hybrid

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-531338
Position #(s):
373-100-1401-XXX
Working Title:
IT Analyst
Classification:
INFORMATION TECHNOLOGY ASSOCIATE
$4,935.00 - $6,614.00 A
$5,424.00 - $7,270.00 B
$5,930.00 - $7,947.00 C
$6,521.00 - $8,740.00 D
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time

Department Information

The Governor's Office of Business and Economic Development (GO-Biz) serves as the State of California's leader for job growth and economic development efforts.  GO-Biz offers a range of services to business owners including: attraction, retention and expansion services, site selection, permit streamlining, clearing of regulatory hurdles, small business assistance, international trade development, assistance with state government, and much more. 

The GO-Biz is committed to enhancing the workforce to improve California's job growth and economic development efforts, through a culture of diversity, equity, inclusion and belonging. All interested candidates are encouraged to apply.

Special Requirements

Exam Requirements:
Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here: https://calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx

Educational Requirements:?
If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the?link under the?"Minimum Requirements" section above.

Employment Application:
Interested applicants must fill out the "Employment History" section of the?State Application (STD 678)?with all relevant experience?to be considered?for this position.?GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will?result in disqualification.?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/21/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Governor's Office of Business and Economic Development (GO-Biz)
GO-Biz
Attn: Ashley Faison, IT - RPA# 26-0024, ITA LT
1325 J St.
Suite 1800
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Governor's Office of Business and Economic Development (GO-Biz)
GO-Biz
Ashley Faison, IT - RPA# 26-0024, ITA LT
1325 J St.
Suite 1800
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications - All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failureto upload a SOQ responding to the information requested may result in disqualification.The SOQ must be in 12-point font, single-spaced, and no more than 2 pages in length. The SOQ must address the following innumerical order; do not consolidate responses:
    1. Based on a review of the duty statement for this position, describe how your education, knowledge, and experience would qualify you for this position.
    2. Provide a comprehensive, step-by-step onboarding process for a new employee that includes all the necessary IT procedures; the creation of the user's Microsoft 365 account, the assignment of appropriate roles, permissions, and licenses within the Microsoft 365 environment, imaging software used to prepare the new hire laptop, details on how the device is imaged, and the steps involved in deploying the laptop to the employee.
    3. Describe a work assignment that demonstrates your ability to plan work, complete it on schedule, and communicate progress effectively with customers, teammates, and/or management.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent written and oral communication skills

• Demonstrated ability to think logically and creatively

• Hands-on knowledge of state financial and payment processes

• Knowledge of local, state, and federal grant programs

• Ability to prepare and analyze budgets and invoices

• High level of proficiency in Excel, Word and PowerPoint

• Strong aptitude for learning technology platforms and tools

• Flexibility and willingness to learn and thrive in an environment of change

• Strong interpersonal and team building skills

• Excellent customer service skills

• Ability to manage multiple tasks and potentially conflicting priorities

• Tactfulness, discretion and professional discipline

• Demonstrated ability to act independently and as a successful team member

Benefits

The State of California offers a generous benefits package, including but not limited to: 

  • Medical Benefits (health, dental, and vision) 
  • Work life balance (most positions qualify for flexible work hours and schedules, and a minimum of 10 days of paid leave annually – specific accrual rates can be found here). 
  • Paid Holidays and leave (family medical leave, military leave, etc.)  
  • Defined benefit retirement program with CalPERS  
  • Savings Plus Program (401(k), 457)  
  • School loan forgiveness under federal Public Service Loan Forgiveness  
  • Employee Wellness Program (discounts to health clubs)  
  • Employee Assistance Program  
  • Medical/Dependent Care Reimbursement Accounts  
  • ScholarShare (college savings account) 
  • On-the-job training and professional development 

Click here to view all the benefits available to state employees! 

SALARY

IN MOST CASES, ALL NEW TO STATE EMPLOYEES MUST START AT THE MINIMUM OF THE POSTED SALARY RANGE.

In July 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025). Under this program, employees’ monthly base pay is reduced in exchange for paid leave credits. This position is subject to PLP 2025. The specific rate of pay reduction and corresponding leave credits are determined by the employee’s bargaining unit and classification. Please refer to the California Department of Human Resources (CalHR) website here for details regarding the applicable PLP 2025 provisions. The salary listed in this job advertisement does not reflect the pay reduction or corresponding leave credits associated with PLP 2025, which remains in effect through June 30, 2027.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job