A Statement of Qualifications (SOQ) is required. The SOQ is requested to elicit information regarding each applicant's interest, knowledge, and experience in relation to this position and is comprised of the question below.
The SOQ should be typed and not more than one page in length, 12-point font, single-spaced, with one-inch margins, including your first and last name at the top of the page, and must include a response to the question below, including specific examples:
Describe your experience providing customer service in a fast-paced and diverse environment. In your response, explain how you work effectively as part of a team to achieve shared goals and support strong communication among colleagues. Additionally, describe how you handle customer complaints, including the steps you take to understand the issue, maintain professionalism, and reach a positive resolution. Use specific examples that highlight your teamwork, problem-solving abilities, and commitment to high-quality service.
Résumés and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not include a response to the question above and instructions are not followed will not receive further consideration and will be excluded from the hiring process.
This is a Post & Bid Position which means eligible Post & Bid candidates will have first consideration. However, if no Post & Bid candidates apply, this position will be open for consideration to all interested candidates.
Post and Bid Candidates who are current employees of EDD, in the classification of DIPR, with permanent status and who meet all requirements of the posted position, including any special requirements (language skills, veterans status, etc.) may fax or email your DE 855 P&B application to (916) 319-1153 or to?HRSDPOSTBID@EDD.CA.GOV.? ?For current Post and Bid positions and filing period dates, please refer to the?Post and Bid Intranet web page. You must be signed in to the EDDNet site to access this webpage.
Non Post and Bid Candidates who are current state employees with status in the above classification, eligible for lateral transfer from an equivalent class, or eligible for a Training & Development Assignment, former state employees who can reinstate into the above class, or persons who are reachable on a current employment list for the classification. All interested applicants, please refer to the “Application Instructions” section for more information.
POST AND BID INFORMATION: DOCUMENT #2584 - x3 in ARU 211.Location: 371 W 3rd Street, San Bernardino, CA 92401
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department ill make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
