The vision of the Secretary of State’s Business Programs Division is to make it easier to do business in California. With our vision in mind, does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? Are you a highly motivated and disciplined individual who can communicate with confidence, clarity and credibility? Can you act independently and as part of a team? If you answered yes, then we have an opportunity for you. The California Secretary of State’s Business Programs Division is recruiting to fill one permanent, full-time Analyst II position in the Customer Support Section.
The office of the Secretary of State (SOS) Customer Support Section is responsible for providing customer services and technical assistance to the public, businesses, and stakeholders who require information or assistance with business filings. This section responds to customer inquiries by telephone and/or emails, opens/batches incoming mail, scans, reviews and processes documents. Employees provide consistent, courteous, and timely customer service while maintaining accuracy and attention to detail. Employees assist with making sure customer requests are handled appropriately, professionally, and in compliance with laws, regulations, policies and procedures.
Under the direction of a Supervisor I and/or II, this full journey level position will work collaboratively with all levels of management and staff. The incumbent is responsible for applying program knowledge and analytical techniques as they relate to the Division’s mission of providing professional, accurate, consistent, and timely services: making it easier to do business in California.
What will your duties be at the Business Programs Division?
Under the direction of a Supervisor I and/or II, duties encompass the areas of:
• System Monitoring and Development
• Program Operations and Technical Expertise
• Management and Legislative Analysis
• Budget Preparation and Management
• Special Project Support and Other Duties
Desirable Qualifications:
• Experience with evaluating existing business processes and making recommendations to improve efficiencies.
• Experience as a subject matter expert on behalf of a program area defining business rules and requirements for automation projects.
• Experience with project implementation, including internal and external training.
• Strong collaborative skills and the ability to interact effectively with the public and all levels of departmental personnel. Experience in making presentations to a variety of audiences.
• Possess strong organizational techniques and time management skills, including prioritizing multiple projects.
• Ability to create, review and edit clear and concise written reports.
• Proficiency using Microsoft Office applications (e.g., Word, PowerPoint, Outlook, and Visio).
• Possess advanced proficiency in Microsoft Excel, including formulas, functions, pivot tables, and data analysis.
Supplemental Questionnaire: Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using business professional font, font size and formatting. Responses do not need to include the question but must be numbered in the same order. Applications that do not follow the directions as identified above, provide incomplete responses, or do not submit a Supplemental Questionnaire will not be considered.
1. Describe a time you had to research and analyze a complex work-related issue and provide a recommendation to solve the issue. Please include the steps you took and the results.
2. Please describe your experience using Microsoft Excel to enter data, organize spreadsheets, perform calculations and prepare reports.
