Job Posting: Client Support Desk Lead

Department of Pesticide Regulation

JC-537124
-
Client Support Desk Lead
INFORMATION TECHNOLOGY SPECIALIST I

$6,513.00 - $10,537.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/13/2026

Job Description and Duties

Are you interested in a meaningful and impactful career? Would you like to contribute to protecting people and the environment and accelerating a statewide transition to sustainable pest management? The Department of Pesticide Regulation (DPR) could be the place for you!

The Department of Pesticide Regulation is seeking an energetic and motivated Information Technology Specialist I for our Information Technology Branch team.

The Information Technology Specialist I (ITS I) will serve as the Lead for the Information Technology Branch (ITB) in the Client Support Desk (CSD) performing software and hardware technical support for computer deployment, image deployment, inventory and customer service needs. The ITS I will work closely with the Information Security Officer (ISO) and the Security team to monitor, re-mediate, and report on vulnerabilities to the department computer systems including patching on endpoint devices, utilizing Microsoft InTune and third-party patch application to configure, download, and deploy patches to resolve security vulnerabilities. Serves as a primary Project Manager for CSD related-projects. Develops IT documentation in process and procedure for various technical documentations. As an analyst at the Specialist I level, troubleshoots the most complex hardware, software and networking errors, identifying the root cause and resolving problems or escalating to appropriate specialists. Provides expertise or guidance to technicians or entry level analysts on the CSD in resolving desktop hardware and software issues.

The ITS I will participate in Information Technology projects as technical lead or team member. Provides project inputs in planning, or reporting documents as required. Acts as a Lead for the department's Audio and Video support including hardware and software.

Utilizes ServiceNow ITSM application to manage and document customer support and systems administration request. Provides primary coverage and support to the network and infrastructure teams, and works after hours to support system recovery, and maintenance or upgrade activities, as required.

Strong written and verbal communication skills are required as well as a positive customer-service attitude.

You will find additional information about the job in the Duty Statement.

Working Conditions

  • Performance of these duties requires the use of computers, infrastructure hardware, networks, databases, electronic mail (both internal and external), voicemail, and the Internet.
  • May occasionally work evening or weekend hours in response to system outages/recovery, maintenance, or upgrade activities.
  • Occasional statewide travel on short notice may be required to support regional office locations. Travel may require overnight stays, driving, and flying.
  • Performance of the duties indicated for this position occasionally requires the ability to lift and carry equipment up to 50lbs.
NOTE: This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position’s designated headquarters location, as indicated on their duty statement, at their own expense.

 

Beginning July 1st, 2026, it is anticipated this position will be office-centered and employees will be expected to report to the office at least four days per week.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-537124
Position #(s):
814-300-1402-218
Working Title:
Client Support Desk Lead
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$6,513.00 - $8,729.00 A
$7,163.00 - $9,599.00 B
$7,864.00 - $10,537.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time

Department Information

Appointment to this position is pending administrative approval.

DPR is part of the California Environmental Protection Agency (CalEPA), and our vision is for pest management that is safe, effective, and sustainable for all Californians and our environment. Our core values include accountability, collaboration, continuous improvement, and integrity. We are innovative and passionate about the work we do.

 

DPR values diversity, equity, and inclusion throughout the organization.  We foster an environment where employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.  We believe the diversity of our employees is essential to inspiring innovative solutions.  Together we further our mission to protect human health and the environment by fostering sustainable pest management and regulating pesticides. Join DPR to improve the lives of all Californians.


In compliance with federal law, all hires will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. (Note: The Department of Pesticide Regulation does not sponsor visas.)

 

DPR Recruitment Survey – Please click here to complete the survey.

Department Website: https://www.cdpr.ca.gov

Special Requirements

  • This position is designated Conflict of Interest and requires disclosure of economic interests.

 

  • If education is required to meet the minimum qualifications, you must include a copy of your degree and/or unofficial transcripts in order to verify you meet the minimum qualifications. If you use unofficial transcripts to verify you meet the minimum qualifications, you must provide official transcripts prior to your start date, if selected for the position.

 

  • Please do not include any confidential information on any documents you submit for this job vacancy. Confidential information includes, but is not limited to: basis of eligibility, examination results, LEAP status, Social Security Number (SSN), birthdate, marital status, age, national origin, medical conditions, and use of medical leave.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/13/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Pesticide Regulation
Human Resources Branch
Attn: J. Stoneson
1001 I Street, MS 4B
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Pesticide Regulation
Human Resources Branch
J.Stoneson
1001 I Street, MS 4B
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Supplemental Application - A response to the supplemental questions is required to be considered interested/eligible in the position. The supplemental questions and instructions are listed in the "Supplemental Questionnaire" section of this advertisement. You must answer each supplemental question in its entirety and follow all instructions for answering the questions in order to be considered interested/eligible in the position.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Fast learner, ability to pick up new concepts quickly.
  • Experience maintaining various written and electronic materials.
  • Experience in IT Security patching and remediation.
  • Experience in Zoom and Microsoft Teams conference configuration and troubleshooting.
  • Experience in writing and developing IT documentation for process and procedure.
  • Experience developing dynamic data driven applications using Microsoft O365, ServiceNow ITSM, Remote Desktop, Microsoft InTune, Endpoint patching, Asset Management and Microsoft Operating Systems.
  • Ability to communicate respectfully and with sensitivity.

Critical Job Competencies:

Leadership: Lead by example; communicate and inspire energy and enthusiasm for the work; respond to changing circumstances while remaining committed to the department's vision, mission, values, and goals; facilitate acceptance and implementation of change, even if ambivalent.

 

Political Acumen: Identify the internal and external politics that impact the work of the organization; consider a broad range of internal and external factors (big picture) when solving problems and making decisions; in taking action, demonstrate an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

 

Communication: Facilitate open exchange of ideas and opinions; actively listen; effectively use email to communicate with customers and co-workers; make clear and convincing oral presentations to individuals or groups; inform, persuade, build consensus; select and use appropriate communication approach.

 

Self-Motivation: Demonstrate a bias toward optimism and maintain sense of humor; view mistakes as opportunities for growth/positive learning experiences.

 

Flexibility/Adaptability: Readily integrate changes midstream into work processes and outputs; demonstrate openness to new organizational structures, procedures, and technology; shift gears comfortably.

 

Teamwork: Facilitate and maintain cooperative working relationships; work toward accomplishment of group goals; value and encourage the input and expertise of others; foster commitment, team spirit, pride, and trust.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.cdpr.ca.gov
Human Resources Contact:
Jaclyn Stoneson
(916) 445-5936
jaclyn.stoneson@cdpr.ca.gov
Hiring Unit Contact:
Sarah Kirschling
(916) 341-7312
sarah.kirschling@cdpr.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 445-3979
alexis.carriker@cdpr.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Supplemental Questionnaire

You must answer each supplemental question in its entirety and follow all instructions for answering the questions in order to be considered interested/eligible in the position.

 

Instructions:

Each response should be on its own page, no more than one page in length, double-spaced, in 12 pt. Arial font. Indicate your name and question number at the top of each page.

 

Questions:

1. Please describe your experience providing end user technical support and issue resolution within a Help Desk environment.

2. Please describe your experience working IT Security patching and remediation. What was your role and responsibility?

3. Please describe your experience with endpoint management service application. What was your role and responsibility?

 

Note: Resumes, letters, and other materials will not take the place of the supplemental application.

Additional Information

  • This is a deep class position with increasing responsibilities; candidate’s experience/education will determine which range they will be placed in.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job