All applicants will be considered, however SROA/Surplus candidates will be given priority.
Position is located in Sacramento.
Operations Analyst – Join the Heartbeat of the Field Operations Division!
Join our dynamic team! As the heartbeat of the Field Operations Division (FOD), we work at the center of innovation, collaboration, and operational excellence. Under the direction of the Business Taxes Administrator (BTA) III, the Operations Analyst plays a key role in driving progress across the division and supporting more than 2,000 FOD employees statewide.
This is your opportunity to step into a fast-paced, high-visibility environment where accuracy matters, creativity is valued, and your contributions make a real impact. The FOD Operations team thrives on constant change—priorities shift, new challenges emerge, and adaptability is essential. If you enjoy meaningful work that influences statewide operations, this role is for you.
What You’ll Do
Work independently to manage a broad range of administrative and analytical duties that support FOD’s mission and streamline the Administrator’s workload.
Provide forward-thinking analysis and actionable recommendations to the Administrator, Deputy Director, Assistant Deputy Directors, and other senior leaders.
Serve as a key connector between FOD offices, partnering with stakeholders to promote consistency, compliance, and a proactive approach to evolving policies.
Drive essential operational processes with precision, accuracy, and confidence.
Dig into data, identify trends, and develop smarter, more efficient ways of working.
Take ownership of documents, reports, tools, and resources that support statewide operations.
Conduct research, track division metrics, and prepare reports that inform strategic decisions.
Deliver exceptional customer service across FOD and build strong relationships that keep workflows moving smoothly.
What You Bring
The ability to thrive in a dynamic, ever-changing environment where business needs evolve quickly.
A sharp analytical mindset and a passion for solving operational challenges.
Independence, initiative, and confidence working under high expectations.
Impeccable attention to detail—accuracy is your superpower.
Strong communication skills and a customer-first mindset.
Comfort juggling multiple priorities in a fast-moving environment.
Experience in operations, administration, or process coordination (a plus!).
Proficiency with Microsoft Office and other productivity tools.
Why You'll Love This Role
You’ll join a trusted, highly visible team known for excellence and innovation.
Your work will directly support thousands of employees across the division.
You’ll gain exposure to meaningful projects and opportunities for growth.
You’ll be part of a supportive team committed to quality, service, and continuous improvement.
This limited term position may be extended up to twenty-four (24) months if workload is extended or become permanent if workload becomes permanent.
Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change.
Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
You will find additional information about the job in the Duty Statement.
