Job Posting: Certification Analyst

Department of Consumer Affairs

JC-537451
-
Certification Analyst
ANALYST II

$6,031.00 - $7,547.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/16/2026

Job Description and Duties

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

Please let us know how you heard about our position by taking this brief survey.

Department of Consumer Affairs Recruitment Survey

CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

The Arbitration Certification Program (ACP) is seeking analytical, motivated, and detail-oriented professionals to join its team as an Analyst II. ACP plays an important consumer protection role by certifying and monitoring manufacturer-sponsored arbitration programs operating under California's vehicle warranty laws and ensuring compliance with applicable statutes, regulations, and certification standards.

Under the direction of the Program Manager, the Analyst II independently performs complex analytical, compliance, investigative, and consultative assignments that support the oversight of state-certified arbitration programs. The incumbent evaluates program operations, conducts compliance reviews, analyzes data and trends, research laws and regulations, develops recommendations for improvement, and contributes to the effectiveness and integrity of California's Lemon Law dispute resolution process.

Key Responsibilities

· Conduct compliance reviews and monitoring activities to evaluate certified arbitration programs' adherence to state and federal requirements.

· Analyze complex program, operational, and compliance data to identify trends, risks, and opportunities for improvement.

· Investigate consumer complaints, review dispute resolution records, evaluate evidence, and prepare findings and recommendations.

· Prepare detailed reports, correspondence, regulatory documents, and recommendations for management decision-making.

· Research, interpret, and apply statutes, regulations, policies, and procedures affecting arbitration programs and consumer protection activities.

· Participate in policy, legislative, and regulatory analysis and provide recommendations regarding program improvements and business processes.

· Coordinate and communicate with automobile manufacturers, arbitration program administrators, consumers, attorneys, government agencies, and other stakeholders.

· Support modernization efforts through data-informed decision making, process improvement initiatives, and operational efficiencies.

· Assist with strategic planning, performance measurement, public outreach, and special projects that support ACP's consumer protection mission.

You will find additional information about the job in the Duty Statement.

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-537451
Position #(s):
594-110-5393-006
594-110-5393-XXX
Working Title:
Certification Analyst
Classification:
ANALYST II
$6,031.00 - $7,547.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Facility:
Arbitration Certification Program

Department Information

The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA educates consumers and protects professionals from unfair competition by unlicensed practitioners. 

DCA is a unique and dynamic department consisting of 36 different boards, bureaus, a commission, and a program that license and regulate more than 3.4 million licensees in more than 280 license types including certificates, registrations, and permits. DCA has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees.

The ACP is responsible for certifying and monitoring manufacturer-sponsored arbitration programs operating under California's vehicle warranty laws and serves a critical consumer protection function by ensuring certified arbitration programs operate fairly, effectively, and in compliance with statutory and regulatory requirements.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 11/16/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Consumer Affairs
Office of Human Resources
Attn: Recruitment Technician, JC-537451, WS
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Consumer Affairs
Office of Human Resources
Recruitment Technician, JC-537451, WS
1625 North Market Blvd., Suite N-321
Sacramento, CA 95834
The drop off location may be non-operational on weekends and holidays. 08:00 AM - 05:00 PM.
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
  • Statement of Qualifications - A statement of qualifications is required for this position. Please refer to the Statement of Qualifications Requirement section for instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
The ideal candidate will possess strong analytical, investigative, and problem-solving skills, with the ability to independently evaluate complex issues, interpret laws, regulations, policies, and procedures, and develop well-supported recommendations. Experience conducting research, analyzing quantitative and qualitative data, identifying trends, and preparing detailed reports, correspondence, and recommendations for management is highly desirable. Candidates should demonstrate sound judgment and the ability to effectively manage multiple priorities while meeting deadlines in a fast-paced environment.

The successful candidate will have experience reviewing compliance-related information, conducting investigations or audits, evaluating program performance, and making recommendations to improve operational effectiveness and accountability. Experience interpreting and applying statutes, regulations, and governmental policies, particularly within a regulatory, compliance, oversight, consumer protection, legal, or public sector environment, is highly desirable.

Excellent written and verbal communication skills are essential. Candidates should possess the ability to prepare clear, concise, and accurate reports; communicate effectively with a variety of stakeholders; respond professionally to sensitive inquiries and complaints; and present complex information in an understandable manner. Experience developing policy recommendations, legislative analyses, issue papers, strategic planning documents, or program evaluations is desirable.

The ideal candidate will demonstrate strong organizational and project management skills, including the ability to work independently, prioritize competing assignments, adapt to changing business needs, and maintain a high degree of accuracy and attention to detail. Experience utilizing data to support decision-making, identifying process improvements, implementing efficiencies, and supporting modernization initiatives is desirable.

Additionally, the successful candidate will possess a commitment to public service, consumer protection, and equitable service delivery. Candidates should demonstrate professionalism, integrity, diplomacy, and the ability to establish and maintain effective working relationships with internal and external stakeholders while handling sensitive and confidential information. Experience working collaboratively within a team environment and contributing to an inclusive and respectful workplace is highly valued.

Preferred Experience:
Experience in the following areas is preferred:
· Regulatory compliance or oversight
· Auditing or investigations
· Consumer protection programs
· Legislative or policy analysis
· Program evaluation and performance measurement
· Public administration
· Complaint resolution
· Continuous process improvement
· Data analysis and reporting

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Cynthia Antar
(279) 895-1352
Cynthia.Antar@dca.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 574-8280
EEO@dca.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Requirements

The Statement of Qualifications (SOQ) shall be no more than two (2) typed pages in length, single-sided, double-spaced, using 12-point Arial font. Include "Statement of Qualifications" and your full name in the upper right corner of each page.

Please address each question separately and provide specific examples from your education, training, and work experience.

1.   Describe a complex analytical project, program review, investigation, audit, compliance review, or evaluation that you conducted. What was the objective, what information did you analyze, what challenges did you encounter, and what recommendations or outcomes resulted from your work?

2.   Provide an example of a time when you were required to interpret and apply laws, regulations, policies, procedures, or other governing requirements. Describe the issue, your approach to researching and evaluating the requirements, and how you ensured compliance while achieving the desired outcome.

3.   Describe a situation in which you identified a problem, risk, trend, or operational inefficiency and recommended an improvement. Explain how you gathered and analyzed information, communicated your recommendation, and measured or observed the results of the improvement.

Filing Instructions

If you are using education to meet the minimum qualifications, as specified in the classification specification Job Descriptions (Class Specifications) - CalHR Website, please include a copy of your degree or unofficial transcripts with your application package. Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts.
 
Using the online application system as specified in the announcement is the preferred method for applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
 
Do not include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.
 
Applicants who wish to submit hard copy applications shall use the most current version of the State application Examination and Employment Application
 
Applicants who fail to submit the most current version of the STD. 678 may be disqualified.
Multiple positions may become available.
 
Electronic Submission:
Application and any applicable required documents may be submitted electronically through CalCareers account. The application packages must be received electronically by 11:59 p.m. on the final filing date as state on the job vacancy announcement.
 
U.S Postal Service Mail:
Application and any applicable required documents may be submitted by mail. The envelope must be postmarked before or on the final filing date as stated on the job vacancy announcement.
 
Hand Delivery:
Application and any applicable required documents may be hand delivered by 5:00 p.m. on the final filing date as stated on the job vacancy announcement. Application packages postmarked, personally delivered, or received via interagency mail after 5:00 p.m. on the final filing date will not be accepted for any reason. Do not submit applications to the California Department of Human Resources (CalHR). Drop off location may be non-operational on weekends and holidays.
 
Please note the CalCareer system will not allow you to make changes to your application information once it is submitted. If you have updates to your online application after you have submitted it, please contact JobPostings@dca.ca.gov.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods:
Electronic (Using your CalCareer Account)
By Mail
Drop-off
Print Job