Job Posting: UI Navigator

Employment Development Department

JC-272368
-
UI Navigator
EMPLOYMENT PROGRAM REPRESENTATIVE

$3,448.00 - $5,366.00 per Month

Final Filing Date: 10/21/2021

Job Description and Duties

THIS IS A BILINGUAL-SPANISH POSITION; MUST BE ABLE TO PASS A BILINGUAL-SPANISH FLUENCY EXAMINATION.

The Workforce Services Branch (WSB) is soliciting candidates to apply for an Employment Program Representative (EPR) position in the America's Job Centers of California (AJCC) as an Unemployment Insurance (UI) Navigator. The UI Navigator will play a critical role in providing enhanced in-person and virtual guidance to individuals filing benefit claims and searching for work, particularly helping those without the technology or ability to access the online resources of the Employment Development Department (EDD). The UI Navigator will also help customers resolve complex claim issues by connecting them to the appropriate resources, including UI Direct. They will promote the EDD and Workforce Services (WS) programs and/or services through the delivery method of self-service, facilitated self-help and staff assisted services by providing employment services to job seekers and employers. The WSB offers more comprehensive services based on the ever-changing needs of California's diverse population of job seekers in order to help them successfully navigate back into the workforce. This position is an IN-PERSON position within the AJCC. Limited telework may be available based on business and office needs.

 Per the Governor's Office of California, the Employment Development Department is considered an essential department. This position requires local in-person workload, though some telework may be available. This position's office follows the recommended safety guidance from the California Department of Public Health (CDPH) and the Center of Disease Control (CDC).

 If you have questions about the actual position, please contact the “Hiring Unit Contact” listed below under Contact Information.

Positions exist in:
Two positions will be filled at the Calexico AJCC, and one position will be filled at the El Centro AJCC.

You will find additional information about the job in the Duty Statement.

Working Conditions

Be willing to work IN PERSON between the hours of 8:00 AM to 5:00 PM, Monday through Friday, although work days within each location may vary. Telework may be available depending on business needs.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-272368
Position #(s):
280-048-9194-034
280-048-9194-035
280-048-9194-033
Working Title:
UI Navigator
Classification:
EMPLOYMENT PROGRAM REPRESENTATIVE
$3,448.00 - $4,113.00 A
$3,733.00 - $4,672.00 B
$4,286.00 - $5,366.00 C
# of Positions:
3
Work Location:
Imperial County
Job Type:
Permanent, Full Time
Work Shift:
8:00 AM - 5:00 PM
Work Week:
Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Special Requirements

  • The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

  • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
  • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
  • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.
  • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/21/2021

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Employment Development Department
Attn: Job Control # 272368
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Employment Development Department
Attn: Job Control # 272368
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Statement of Qualifications -

    A Statement of Qualifications (SOQ) is required.
    Please see “Statement of Qualifications Requirements” section for more detail on the SOQ.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
  • Ability to be resourceful and apply investigative skills to solve problems.
  • Ability to use reasoning and logic while taking initiative to solve complex problems.
  • Excellent professional customer service, written communication, verbal, and conflict resolution skills.
  • Enthusiastic and positive attitude.
  • Ability to work independently.
  • Ability to remain calm and professional at all times.
  • Sound judgment in providing service to customers.
  • Strong PC knowledge and experience with various software applications. (ex: MS Office, eApply4UI, AskEDD, and CalJOBS?)
  • Ability to stand and walk for long periods.
  • Unemployment Insurance (UI) Branch and/or Workforce Service Branch (WSB) work experience within the last 24 months.
  • Proficient UI knowledge, including a sound understanding of self-service options available to customers; and the ability to effectively navigate the EDD Website.
  • Knowledge of UI systems, including SCDB, CUBS, UISS and ccPulse system, and Verizon Report.

Benefits

Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Dania Luna
(760) 339-2725
Dania.Luna@edd.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 654-8434
EEOMail@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualification Requirement

A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.

The SOQ should describe how your education, training, experience, and skills qualify you for this position. The SOQ should not be more than two pages, using Arial. (Applications without an SOQ or with an SOQ that does not follow the instructions will be regarded as incomplete and not be considered in the hiring process).

In the SOQ, provide specific examples addressing the following in the order listed below, and each response must be numbered to clearly indicate which statement you are responding to. Failure to follow these instructions may disqualify you from the selection process.

Please number your responses to the following questions:

  1. Using the Job Advertisement, Duty Statement and Desirable Qualifications, describe your experience, knowledge, skills, abilities, and education or training that makes you the best candidate for this position.
  2. Describe in detail the steps you take to provide outstanding customer service and any experience you may have with providing information or services to the public.

Post and Bid Information

1 of the 3 positions is a Post & Bid Position which means eligible Post & Bid candidates will have first consideration. However, if no Post & Bid candidates apply, this position will be open for consideration to all interested candidates.

Post and Bid Candidates who are current employees of EDD, in the classification of EPR, with permanent status and who meet all requirements of the posted position, including any special requirements (language skills, veterans status, etc.) may fax or email your DE 855 P&B application to (916) 319-1153 or to HRSDPOSTBID@EDD.CA.GOV. For current Post and Bid positions and filing period dates, please refer to the Post and Bid Intranet web page. You must be signed in to the EDDNet site to access this webpage.

Non Post and Bid Candidates who are current state employees with status in the above classification, eligible for lateral transfer from an equivalent class, or eligible for a Training & Development Assignment, former state employees who can reinstate into the above class, or persons who are reachable on a current employment list for the classification. All interested applicants, please refer to the “Application Instructions” section for more information.

POST AND BID INFORMATION:  

Location: Calexico ARU 048.

Employment Program Representative Post and Bid Doc# 0510-0082.

Background Investigation Requirement

The position(s) may require an applicant to pass a background investigation.

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

During the background investigation, the Employment Development Department (EDD) may review information to verify your compliance with EDD benefit programs. EDD benefit programs include payments issued to individuals for Unemployment Insurance, Disability Insurance, and Paid Family Leave. Non-compliance represents overpayments that were issued by the EDD to individuals due to inaccurate and/or fraudulent information provided by the individual. Any failure to comply with EDD benefit programs may prevent you from being hired at the EDD.

ADDITIONAL DEPARTMENT INFORMATION:

The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey:EDD Recruitment Survey

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.