Job Posting: Tech Support Technician

State Air Resources Board

JC-406834
-
Tech Support Technician
INFORMATION TECHNOLOGY ASSOCIATE

$4,516.00 - $7,998.00 per Month

Final Filing Date: 12/26/2023

Job Description and Duties

The California Air Resources Board (CARB) is a dynamic and innovative leader in setting and implementing controls to protect and improve air quality for the citizens of California.

CARB’s Technical Support Unit seeks to fill a permanent/full-time Information Technology Associate position.

Come join our team of extremely talented, good-hearted, and fun spirited professionals.

As an Information Technology Associate, you will:
  • Act as a liaison between end users, IT support staff and vendors.
  • Provide technical support troubleshooting hardware/software incidents.
  • Perform a full range of IT support duties, including desktop/laptop support, printer, peripheral and mobile device support.
  • Support equipment move requests for staff changes or new employee needs.
  • Support IT equipment inventory and ensure that equipment is in working order and has all required software updates.
  • Support documentation pertaining to end user and system support processes.
  • Maintain and support audio/visual equipment.
  • May be required to travel, work after hours, lift up to 50 lbs, and work in-office as required. 
Positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position’s designated headquarters location, as indicated on their duty statement, at their own expense.

    You will find additional information about the job in the Duty Statement.

    Working Conditions

    The positions at the CARB may be eligible for telework with in-person attendance based on the operational needs of the position under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of hybrid telework eligibility, all employees may be required to report to the position’s designated headquarters location at their own expense, as indicated on their duty statement.

    • Position located in a high-rise building 
    • Standard office environment (for example, artificial lighting, controlled temperature, etc.) 
    • Daily use of a personal computer, office equipment, and/or telephone.
    • Must be able to move/transport IT equipment weighing up to 60 pounds, with or without reasonable accommodation.

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.

    Additional Documents

    Position Details

    Job Code #:
    JC-406834
    Position #(s):
    673-860-1401-017
    Working Title:
    Tech Support Technician
    Classification:
    INFORMATION TECHNOLOGY ASSOCIATE
    $4,516.00 - $6,052.00 A
    $4,964.00 - $6,652.00 B
    $5,426.00 - $7,273.00 C
    $5,968.00 - $7,998.00 D
    # of Positions:
    Multiple
    Work Location:
    Sacramento County
    Telework:
    Hybrid
    Job Type:
    Permanent, Full Time

    Department Information

    This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify

    CARB values diversity at all levels of the organization and is committed to fostering an environment where employees from various backgrounds, cultures, and personal experiences are welcomed and can thrive. CARB believes the diversity of our employees collectively makes up one of the world’s most respected environmental organizations. CARB offers various modern interview options, including remote phone and video interviews.  Join CARB and help us improve the lives of all Californians.

    Department Website: http://www.arb.ca.gov

    Special Requirements

      Application Instructions

      Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

      Final Filing Date: 12/26/2023

      Who May Apply

      Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

      Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.       Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

      How To Apply

      Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

      Address for Mailing Application Packages

      You may submit your application and any applicable or required documents to:

      State Air Resources Board
      Attn: Classification and Certification Unit
      1001 I Street, 20th Floor
      Sacramento, CA 95814

      Address for Drop-Off Application Packages

      You may drop off your application and any applicable or required documents at:

      State Air Resources Board
      Classification and Certification Unit
      1001 I Street, 20th Floor
      Sacramento, CA 95814
      Please drop off application with Security Guard located at the Front Entrance.
      08:00 AM - 05:00 PM

      Required Application Package Documents

      The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

      • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
      • Resume is required and must be included.
      Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

      Desirable Qualifications

      In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
      • Experience providing exceptional customer service 
      • Experience configuring, deploying and supporting notebooks, network printers, mobile devices and other IT equipment 
      • Experience documenting procedures and configurations settings
      • Experience working with vendors for equipment repairs
      • Experience supporting Virtual machines
      • Experience with Windows Active Directory
      • Experience using ServiceNow or other ticketing system.

      Benefits

      Benefit information can be found on the CalHR website and the CalPERS website.
      • Gym
      • Daycare facility
      • Convenient to public transportation
      • Nearby (third-party) parking

      Contact Information

      The Hiring Unit Contact is available to answer questions regarding the position or application process.

      Department Website: http://www.arb.ca.gov
      Hiring Unit Contact:
      Anna Ivanov
      (279) 208-7028
      anna.ivanov@arb.ca.gov

      Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

      EEO Contact:
      Payam Ahmadi
      (000) -
      EEOP@arb.ca.gov
      California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

      Experience and Education

      For experience/education to qualify during the application screening process and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information may experience delayed processing times, and your eligibility for this position may be impacted.

      If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma.  Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of the United States course/degree equivalency.

      Foreign education credential evaluation services can be found at https://www.naces.org

      Failure to submit all the required documentation will result in an incomplete application and disqualification from consideration for this position.

      Address for Mailing or Drop-Off Application Packages

      NOTE: Applicants must not include Social Security Numbers, LEAP status information or paperwork, Equal Employment Opportunity information, exam result notices or scores, or medical or criminal history information on any document within their application package.

      You may submit your application and any applicable or required documents to:

      California Environmental Protection Agency/State Air Resources Board
      Attn: Human Resources Branch/ Classification & Certification unit, JC#406834
      1001 I Street, 20th Floor/P.O. Box 2815
      Sacramento, CA 95814

      Drop-off applications must be received, and date stamped by 5:00 PM on the final filing date. The drop-off location is non-operational on weekends and holidays. 

      After dropping off the application, please email Essam.Gad@arb.ca.gov and mention the JC number in the subject line. Your email will serve as a time stamp that a document was dropped off before the final filing date. 

      Equal Opportunity Employer

      The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

      It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.