Job Posting: NETWORK OPERATIONS SECTION MANAGER

Department of Child Support Services

JC-129748
-
NETWORK OPERATIONS SECTION MANAGER
INFORMATION TECHNOLOGY MANAGER I

$7,092.00 - $9,504.00

Final Filing Date: 10/19/2018

Job Description and Duties

PENDING CalHR APPROVAL

Does Information Technology (IT) leadership interest you? Are you interested in making a positive impact in the lives of California’s children? Do you enjoy a collaborative and challenging work environment with flexible work schedules? If the answer is “yes,” then join the Department of Child Support Services!

We are an energetic, tech-savvy team, driving creative technology solutions to modernize our child support systems. We are committed to growing our talented leadership team. We are looking for motivated and dedicated individuals who will turn innovative ideas into reality. We want passionate self-starters interested in contributing to our high-performance leadership team.

Under the broad administrative and policy direction of the Infrastructure & Operations  Branch (IOB) Chief, the Information Technology Manager I (ITM I) serves as manager of the Network Operation Section, IOB, within the Technology Services Division (TSD).  The ITM I manages staff participation in and oversight of systems engineering services in support of network architecture and network operations. 

The ITM I is a dynamic leader of a progressive network operations section that is enthusiastic and excited about management of DCSS networks ensuring network operations (voice and data), performance, and availability. The ITM I works with the highest levels of management, executives, and enterprise architects as one of the Department’s technical architects for IT infrastructure and operations to assure program visions are achieved.  The ITM I is a technical advisor on standards, methods, and procedures for network operations and architecture ensuring the security of services.   The ITM I provides leadership, participation, and general oversight of the ongoing analysis for data and voice networking services needs supporting DCSS and its customers in conformance with Federal and State policies, standards, and guidelines.

If you’re looking to work in a department that values their employees, is forward thinking and inventive, come join our team!


You will find additional information about the job in the Duty Statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-129748
Position #(s):
817-422-1405-002
Working Title:
NETWORK OPERATIONS SECTION MANAGER
Classification:
INFORMATION TECHNOLOGY MANAGER I
$7,092.00 - $9,504.00
NOTE: Pay Range does not reflect 7/1/18 General Salary increase.
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

START ON A NEW JOURNEY TODAY!

The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.

DCSS is a diverse, family-friendly organization that is conveniently located off Highway 50 (Rancho Cordova, CA) with FREE parking, on-site café, and close to many restaurants and shops.

For more information about DCSS, visit http://www.childsup.ca.gov/

Special Requirements

  • The position(s) require(s) a Background Investigation be cleared prior to being hired.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/19/2018

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Child Support Services
Attn: Tammy Grable
PO Box 419064 - MS 631
Rancho Cordova, CA 95741-9064

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Attn: Tammy Grable
Personnel Services
11150 International Drive
Rancho Cordova, CA 95670
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

  • Knowledge of leadership principles and practices.

  • Knowledge of IT policies and procedures to conform to industry and State security and IT best guidelines.

  • Knowledge of IT principles and practices for network architecture and operations used in the delivery of IT systems in a DevOps environment for data and voice services.

  • Knowledge of network architectures and security practices in using cloud services providers (e.g., AWS or Azure).

  • Ability to coordinate with staff on project and operational issues and status for successful delivery.

  • Ability to develop, evaluate, and present proposals and technical information for IT solutions and services metrics that demonstrate customer value, experience, and/or satisfaction for effective recommendations and decisions.

  • Ability to establish and maintain cooperative working relationships with executives, peers, contractors, and staff.

  • Ability to communicate effectively (both orally and in writing) to exchange and/or provide information to management, staff, customers, and others.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact:
Tammy Grable
(916) 464-5200
PersonnelHelp@dcss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 464-5018
dcsseeo@dcss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A completed application package must be received in the Human Resources Branch or postmarked by the final filing date and include the following:

  • The position number, position title, and the job code number in the job title section of the Examination/Employment Application (STD. 678).
  • “To" and "From" dates (month/day/year) and hours per week for all employment history listed on the STD. 678 and resume.
  • All of the required documents listed in the “Required Application Documents” section. 
  • Mailed or Hand-delivered applications must include a signature.

Failure to provide the information listed above may disqualify you from consideration for this job.

Electronic applications submitted through your CalCareer account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Applications submitted electronically must be received by 11:59 p.m. on the final filing date.  Applications submitted by hand delivery must be received by 5:00 p.m. on the final filing date.  Applications submitted by mail must be postmarked before or on the final filing date.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
  

For all other questions regarding your CalHR Cal Careers account, you may contact the Cal Career Unit at (866) 844-8671.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.