Job Posting: Information Technology Specialist I (ITS I)

Department of Social Services

JC-220684
-
Information Technology Specialist I (ITS I)
INFORMATION TECHNOLOGY SPECIALIST I

$5,562.00 - $9,267.00 per Month

Final Filing Date: 10/27/2020

Job Description and Duties

It is highly recommended that applicants submit their application and supporting documents online through the Cal Career Account.

The Department of Social Services, Information Systems Division (ISD), Innovative Technologies Solutions Branch has an opening for an Information Technology Specialist I (ITS I). The position is located at 744 P Street, Sacramento, CA 95814.

ISD is seeking a highly motivated, qualified individual to join an exciting, diverse and dynamic team. The Information Technology Specialist I (ITS I) is responsible for handling Customer Relations Management (CRM) development, configuration, governance and improvement initiatives, maintaining existing CRM systems, and performing data migration from identified business systems to CRM. Our current CRM systems include Salesforce and Microsoft Dynamics 365.

The primary duties of the IT Specialist I lie within the CRM Analysis, Support, Governance and Training domain.

Duties include technical and system development, architecture, operation, and maintenance of systems including user research, user-centric design, development, configuration, testing, and implementation of the business application services.

You will find additional information about the job in the Duty Statement.


NOTE: Salaries do not reflect reductions arising from the COVID-19 pandemic. Information for actual reductions is available in the Human Resources Manual, Section 2113, Personal Leave Program (PLP) at http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113. Please refer to the section for Service Employees International Union (SEIU) – Bargaining Units 1, 3, 4, 11, 14,15, 17, 20 and 21.


You will find additional information about the job in the Duty Statement.

Working Conditions

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation; within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. We offer an onsite cafeteria, onsite Golden 1 ATM, workout room and onsite day care services. Our building has easy access to I-5, Highway 50 and Highway 80.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Position Details

Job Code #:
JC-220684
Position #(s):
800-777-1402-012
Working Title:
Information Technology Specialist I (ITS I)
Classification:
INFORMATION TECHNOLOGY SPECIALIST I
$5,562.00 - $9,267.00
# of Positions:
1
Work Location:
Sacramento County
Job Type:
Permanent, Full Time

Department Information

Are you interested in making a difference in the lives of fellow Californians while achieving your career goals?  Do you set high standards for yourself and enjoy a collaborative and challenging work environment?  The California Department of Social Services (CDSS) serves, aids and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility and foster independence.  CDSS employees are our most important resource in serving California’s needy and vulnerable children and families. 

Information System Division's (ISD) mission is to develop, support and promote the business value of IT which comes from the ability to conduct business processes more reliably, faster and at lower cost.  ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units.

 

ISD accomplishes this by:

• effectively managing information systems and equipment;

• planning, communicating and implementing responsible information technology policies and solutions; and,

• sharing and transferring information technology knowledge and tools.

The state hiring process.  Successful applicants will have passed an examination for this classification, or be an existing State Employee with transfer eligibility and will have followed the instructions under the Special Requirements and Required Application Documents section.  Electronic applications are encouraged and hardcopy applications will be accepted. Hardcopy applications must include the Job Control and Position numbers in the “Explanation” section and be signed and dated.  

Special Requirements

Requires submission of:

• Resume        

This position requires a background investigation, including a criminal conviction history screening, before hire (IRS Publication 1075).  Applicants are required to submit fingerprints via the Live Scan process to the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).  Background investigation clearance is a condition of employment for this position.


If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire.

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are considered limited term, 12 months, and may be extended up to 24 months or become permanent.

Requirements: You are required to complete employment history on the application form (STD 678). You may be disqualified from the recruitment process if the employment history is not complete. Resumes will not take place of employment history.



Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/WWK573H

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 10/27/2020

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Social Services
Attn: Certification Unit, 8-15-58
P.O.Box 944243
Sacramento, CA 94244-2430

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Certification Unit
744 P Street, MS 8-15-58
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

  • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
  • Resume is required and must be included.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to analyze department processes, developing CRM workflows and custom solutions for specific business needs.

• Demonstrated experience working collaboratively with others on the team to create custom, scalable processes.

• General knowledge of the principles, practices, and techniques, system development and project management.

• General knowledge of technical systems development and system architecture, gathering and documenting business requirements, system and user testing, user acceptance and information security guidelines associated with State operational systems and data privacy regulations.

• Demonstrated experience working with diverse stakeholders.

• Ability to work independently and ensure timely responses to project needs and decisions.

• Excellent written and oral communications skills.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program and monthly transportation voucher.  Click here to view all the attractive benefits available to state employees!

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Bhupinder Kaur
(916) 657-1907
Bhupinder.Kaur@dss.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Office
(916) 657-2326
EEOoffice@dss.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.